Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service and even worse shipping times. I placed an order early April and was originally told 30-60 days for delivery. At 60 days I received an email saying shipping time was extended another 30 days. It's now been 100 days and AliExpress is refusing a refund. Which according to their own policy I am owed. The tracking very clearly says it's not even in the US and has not arrived in "destination country." They keep asking me to wait and to check with my local office? Um, no. Now they aren't even responding to my inquiry. The seller is refusing to help saying it's not their problem. Now I'm having to open a dispute with my credit card, which is a total PITA. I don't even know why I placed this order because I know it's just going to be cheap junk. Lesson learned.”

Helpful Report

Posted 5 years ago

“I purchased an item that stated free shipping on checkout. Yet they have charged $10 for shipping costs without my knowing or authorisation. There should be a law against this, it should not be allowed!”

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Posted 5 years ago

“I never recived the items for this store. Do not buy there! After you purschase they don't care of the costumer and you can't call them.”

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Posted 5 years ago

“A lot of difficulties to comunicate . Unfairness ,...aliexpress decides whenever they want not to refund an item you never received . Bad experience .. not to trust”

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Posted 5 years ago

“Aliexpress is at fault for: 1. False advertisement. Aliexpress guarantees a full refund if we do not receive an item in a certain amount of time. Before COVID19, it was 60 days, and now it is 90 days. They are never honoring this guarantee. This is a false advertisement practice, and they should remove it. 2. Aliexpress has business process loopholes that vendors can take advantage of buyers, and Aliexpress enables them to run scams. One of these loophole-scams practiced by vendors is to send the wrong items (usually an inferior item), then forcing the buyer to accept it. For example, if the buyer is paying for Item+++ the seller is sending the Item+; the buyers orders a horse, and he is getting a pony! Upon delivery and buyers complain, the buyer is offering to fix the issue asking the buyer to send back the item, with the return shipping costs paid 100% by the buyer, or to keep the received item and accept a partial refund that's the price difference between the Item+ and Item+++. As buyers don't have the same "economies of scale" price advantages from shipping providers, this venue of resolving the conflict is never acceptable for buyers from North America. In these situations, the only reasonable solution is for the buyer should receive a full refund, as they still will need to buy the Item+++ or for the vendor to support the whole ship-back costs. Aliexpress is systemically accepting the only dispute resolution for the buyer to accept the price difference (AKA, the buyer just bought a pony that he does not need, and still need to buy a horse) or ship back the item to the vendor on buyer's cost. I have been abused by Aliexpress several times on both types of accounts mentioned above.”

Helpful Report

Posted 5 years ago

“60% of orders never arrive out of the 40% remaining, 3 out of 4 arrive late....very late. Communication with sellers is HORRENDOUS...they spin lies/excuses trying to drag out transaction until you cannot claim. Unpredictable and unreliable - there are a few good sellers but unless you buy from multitudes of them, its hard to determine which they are.”

Helpful Report

Posted 5 years ago

“DO NOT TRUST NEVER RECEIVED 90 days have passed and nothing reeceived yet....REFUND NOT RECEIVED!!!!!support sucks they play with you... I will never suggest to anyone to buy from ALIEXPRESS....Avoid it for your safety...worse site EVER!!!!!1”

Helpful Report

Posted 5 years ago

“Fraud online services. Don’t buy anything. No customer service, no email response. Nothing middle finger for this online service.”

Helpful Report

Posted 5 years ago

“Really unsatisfied with this online Web business. I purchased many products already that never came and when I tried to report them and open a dispute the help center didn't check them at all and favor the seller so I lost time and money. The most recent thing has been a product that got sent to another country for wich I gave proof and still they solve the dispute in sellers favour. Just unbelievable. This was for me the las straw. I'm never buying a thing from this website.”

Aliexpress 1 star review on 20th July 2020

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Posted 5 years ago

“Extremely bad customer service. Their online sellers are all scammers!! Be warned!! Ordered $200 items that never arrived and zero refund. Told it will take 90 days to verify dispute.”

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Posted 5 years ago

“This is a terrible company. Their website for dispute is difficult to navigate. You paid for items that never arrived and there no way to get your money back! Be careful when you buy anything from AliExpress! Anything more than $5 is and shipping is a definite no! They have no communication and never answer your questions!”

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Posted 5 years ago

“Ordered Items 2 months ago, nothing updated telling me it take another 28 Days. Very Very bad services”

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Posted 5 years ago

“TOSPRA Dropshipping Store. AVOID THIS STORE. To cut a long story short I paid for an item, they refuse to send it. Originally lied and told me they had sent it even with a travking number, but they hadn't. Basically stole my money”

Helpful Report

Posted 5 years ago

“I opened dispute because I never receive my order and aliexpress cs just made up store by saying: The tracking information shows that the package has arrived at your local post office and waited for your collection. It’s clearly no shipping information at all. They refuse to refund and released the money to seller. This is not the only one since I did a lots of transaction with them and still waiting for 95 transactions to come. Not a safe place to buy anymore. No customer support, no buyer protection.”

Aliexpress 1 star review on 17th July 2020

Helpful Report

Posted 5 years ago

“Did not receive the item at all.Could not track the item.My refund is over a month over do.No customer service response.This company has about as much truth and integrity as the bruce lee one inch punch,zero.Do your self a favour pretend they don,t exist.”

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Posted 5 years ago

“Please don't make the same mistake I did. Products are poor quality, reviews on products are automatic generated and false. I had many issues with multiple items, sellers can just remove your review and close the claim with help of Aliexpress. Please be smart, purchase on Amazon or another place but not marketplace from China.”

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Posted 5 years ago

“The stole 98.99 dollars from me, I was expecting 3 months the item and now the don’t answer my messages. In 2 of them they don’t show status of my orders. In the other they sent a message asking if I liked it when I haven’t received it. I can’t select option I haven’t received it. Ali express is scam. Don’t buy anything from there. They will take your money and don’t even respond.”

Helpful Report

Posted 5 years ago

“Don't order from here any valuable item, they not going to deliver. Also, they support fake "official" stores. Avoid them, or just order items with very low value, up to 10 USD, nothing more. You will lose money.”

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Posted 5 years ago

“3 out of 10 is not received order items and very slow refund processing.”

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Posted 5 years ago

“Just when you started like you have hid a jackpot, think again! Maybe you've just found a fake copy! Let alone that their customer service sucks! After dozens of purchases (some received after a lot of trouble) I figured out that they are just a big umbrella to sell for a bunch of fraud and fake sellers and then cover up for them!!! at this moment, I am still waiting for my last refund to be approved and even if (big IF) it happens and I succeed, it will be my last business with AliExpress. And I have a message to any one who has some extra time and nerve to ruin: "Have fun with AliExpress"!!!”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,393 reviews