Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, forget about their lieing buyer protection, there is NO such a protecting buyers, it's only themselves..”

Helpful Report

Posted 5 years ago

“Stealing Money FAKE Website Never order from this site It’s NoT ALIBABA.COM Buyer stealing money and not sending my order at all I don’t know why they are not closing this website I will find out the way to sue this Company They can not steal money Not sending my order at all and not answering at all”

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Posted 5 years ago

“The seller is a liar. He told me the item was brought back by the trucker so I would get a refund. I agreed and bought the same thing from the other seller. But later he shipped it to me without any notice. I opened a dispute but Aliexpress radiciously wanted me to ship the item back to China even if the item was shipped from the United States (I don't care about where it was from originally). It means the shipment I will pay would be more than the value of the item. Will avoid this website in future.”

Aliexpress 1 star review on 9th July 2020

Helpful Report

Posted 5 years ago

“Used first time and 4 orders didn't received. Four months after.”

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Posted 5 years ago

“I never received my order and Ali Express want my local courier to say they lost the item, even though my local courier who I have never had an issue with says they don't have the Ali Express tracking number in their system and have never received the goods from the shipper. Keep away from Ali Express they will happily take your money and give you nothing but pain in return.”

Helpful Report

Posted 5 years ago

“Very poor customer service. My order never arrived to my door. But on my account said that I received. Is been 6 months since no wane explains me what exactly happens with my order. Please avoid the website.”

Aliexpress 1 star review on 8th July 2020

Helpful Report

Posted 5 years ago

“No customer service that can help you to solve buyer problem. You just lost your money when you received item not as described. It’s used to be okay but since covid they tried to steal buyer money to cover their economy. So better AVOID... go to another site that have buyer protection.”

Helpful Report

Posted 5 years ago

“It is the worst application ever.. i have made an order since 3 months I didn’t get it.. and this app provides the sellers an option to block the msgs so u will never receive The order that u paid for it.. and u cant contact the seller.. it becomes a scam application..”

Helpful Report

Posted 5 years ago

“If I could give this site zero I would. It is 45 days since my order and there is no sign of it. When I went on the site to find out what had happened to my order they gave me a tracking code that didn't work at all. When I tried to open a complaint I was told I couldn't for another 45 days. So I have to wait three months after placing my order before I can even start a dispute process. What a joke! I then wrote to them via an email address I eventually found, and have never heard back. I think this site is a scam, that has stolen my money. Avoid at all costs!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“AliExpress is a cheater site . Does not support customers ,automatically pro the sellers and anti customers . Stay away from that very bad site , and buy only from eBay or amazon . They are honest sites ,and care their customers”

Helpful Report

Posted 5 years ago

“After 4 months of waiting on 4 different products, I have had enough of Ali express. Sellers tell lies and Ali express believes them over consumers. When it comes to delivery sellers keep extending the time frame. When it comes to dispute resolution it always sides with the seller. Their guarantee puchase plan is just a marketing stunt. Amazon is better even though is make be more expensive.”

Helpful Report

Posted 5 years ago

“Poor customer service. When I applied two dispute case, but stupid AI decided seller side. I haven't received item. However, seller insist check my post office. I never imagine this kind of stupid faud seller and customer service in Amazon and Ebay.”

Helpful Report

Posted 5 years ago

“I would not even give them one star if I coukd. Ordered four products in February. Two of them do not look anything like anything in the picture. Third one - Samsung's case and it was pricey - sent me a wrong product. Sent them pictures over and over again of what I ordered and what I received. The Alibaba court decided what they sent was good enough for me and it was pretty expensive. The last product - I'm still waiting. No word. I'm not holding my breath. Still awaiting an apology and the actual product. PLEASE, PLEASE DO YOURSELF A FAVOR AND SAVE YOURSELF ANXIETY AND HEARTACHE. STAY AWAY FROM ALIBABA. THET ARE CHEATS AND CROOKS. Thank you for listening.”

Helpful Report

Posted 5 years ago

“I ordered two LED bathroom sink faucets at over $100. Neither works properly. One shrieks like a banshee, admitted by seller who said disconnect LED (another plumber cost; not as advertised) and both hot water flows have diminished to too little to use. Offer from Ali--$8 including tax. Wish I'd seen these reviews before dealing with Ali”

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Posted 5 years ago

“Terrible Company. The word China is all you need to think of. Dishonest and will try to keep your money not matter whether they are at fault or not”

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Posted 5 years ago

“I ordered Surgical gowns. I was told the color I wanted was in stock. Then after paying for them they were not in stock. The companies are very deceptive. I have never received the items after two months.”

Helpful Report

Posted 5 years ago

“WARNING Very bad if your item doesn't arrive they mark it as delivered even after you prove its not been delivered. They then refuse to refund after you prove you have not received it and there reason for not refunding is that parcel was delivered, but you proved 100% it wasn't delivered. They don't listen to what you say don't use them”

Helpful Report

Posted 5 years ago

“i have been collecting money from an year for copic markers,i need them for my jury sheets,i am a student of architecture departement . Finally when i collect enough money for them ,i orderd on 15 aprail 2020 and still waiting for my parcel. when i message the seller ,he replied that order may arrive late because of covid -19, so i wait for it again and now he replied me that your parcel may have lost.Its 1st july and i dont know when i will get my parcel or refund money.I feel too bad i collect that money from a long time and those markers are for my jury sheets which we have to display in every semester almost 5 times,and i am again gonna say to my teachers sorry i have black and white drafted sheets designs because i dont have copic markers while looking at others with colored design sheets.too bad:(”

Helpful Report

Posted 5 years ago

“Firstly, their way of communication is horrible. No real phone number with a live agent, response back on an email was written in broken english. Sent a number of other emails, no response back. Secondly, their website has you jumping between pages to track your package and even then information is not specific. Shipping time is extremely slow! Order was confirmed April 28 and it’s July 1 with no anticipated date for arrival of my package. Don’t recommend at all, stay away from Aliexpress! DO NOT BUY FROM ALIEXPRESS!”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,366 reviews