Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“60% of orders never arrive out of the 40% remaining, 3 out of 4 arrive late....very late. Communication with sellers is HORRENDOUS...they spin lies/excuses trying to drag out transaction until you cannot claim. Unpredictable and unreliable - there are a few good sellers but unless you buy from multitudes of them, its hard to determine which they are.”

Helpful Report

Posted 5 years ago

“DO NOT TRUST NEVER RECEIVED 90 days have passed and nothing reeceived yet....REFUND NOT RECEIVED!!!!!support sucks they play with you... I will never suggest to anyone to buy from ALIEXPRESS....Avoid it for your safety...worse site EVER!!!!!1”

Helpful Report

Posted 5 years ago

“Fraud online services. Don’t buy anything. No customer service, no email response. Nothing middle finger for this online service.”

Helpful Report

Posted 5 years ago

“Really unsatisfied with this online Web business. I purchased many products already that never came and when I tried to report them and open a dispute the help center didn't check them at all and favor the seller so I lost time and money. The most recent thing has been a product that got sent to another country for wich I gave proof and still they solve the dispute in sellers favour. Just unbelievable. This was for me the las straw. I'm never buying a thing from this website.”

Aliexpress 1 star review on 20th July 2020

Helpful Report

Posted 5 years ago

“Extremely bad customer service. Their online sellers are all scammers!! Be warned!! Ordered $200 items that never arrived and zero refund. Told it will take 90 days to verify dispute.”

Helpful Report

Posted 5 years ago

“This is a terrible company. Their website for dispute is difficult to navigate. You paid for items that never arrived and there no way to get your money back! Be careful when you buy anything from AliExpress! Anything more than $5 is and shipping is a definite no! They have no communication and never answer your questions!”

Helpful Report

Posted 5 years ago

“Ordered Items 2 months ago, nothing updated telling me it take another 28 Days. Very Very bad services”

Helpful Report

Posted 5 years ago

“TOSPRA Dropshipping Store. AVOID THIS STORE. To cut a long story short I paid for an item, they refuse to send it. Originally lied and told me they had sent it even with a travking number, but they hadn't. Basically stole my money”

Helpful Report

Posted 5 years ago

“I opened dispute because I never receive my order and aliexpress cs just made up store by saying: The tracking information shows that the package has arrived at your local post office and waited for your collection. It’s clearly no shipping information at all. They refuse to refund and released the money to seller. This is not the only one since I did a lots of transaction with them and still waiting for 95 transactions to come. Not a safe place to buy anymore. No customer support, no buyer protection.”

Aliexpress 1 star review on 17th July 2020

Helpful Report

Posted 5 years ago

“Did not receive the item at all.Could not track the item.My refund is over a month over do.No customer service response.This company has about as much truth and integrity as the bruce lee one inch punch,zero.Do your self a favour pretend they don,t exist.”

Helpful Report

Posted 5 years ago

“Please don't make the same mistake I did. Products are poor quality, reviews on products are automatic generated and false. I had many issues with multiple items, sellers can just remove your review and close the claim with help of Aliexpress. Please be smart, purchase on Amazon or another place but not marketplace from China.”

Helpful Report

Posted 5 years ago

“The stole 98.99 dollars from me, I was expecting 3 months the item and now the don’t answer my messages. In 2 of them they don’t show status of my orders. In the other they sent a message asking if I liked it when I haven’t received it. I can’t select option I haven’t received it. Ali express is scam. Don’t buy anything from there. They will take your money and don’t even respond.”

Helpful Report

Posted 5 years ago

“Don't order from here any valuable item, they not going to deliver. Also, they support fake "official" stores. Avoid them, or just order items with very low value, up to 10 USD, nothing more. You will lose money.”

Helpful Report

Posted 5 years ago

“3 out of 10 is not received order items and very slow refund processing.”

Helpful Report

Posted 5 years ago

“Just when you started like you have hid a jackpot, think again! Maybe you've just found a fake copy! Let alone that their customer service sucks! After dozens of purchases (some received after a lot of trouble) I figured out that they are just a big umbrella to sell for a bunch of fraud and fake sellers and then cover up for them!!! at this moment, I am still waiting for my last refund to be approved and even if (big IF) it happens and I succeed, it will be my last business with AliExpress. And I have a message to any one who has some extra time and nerve to ruin: "Have fun with AliExpress"!!!”

Helpful Report

Posted 5 years ago

“If you want to wait 3 months (or just give away money)- go for aliexpress. They will show (fake status update) that they are processing and the product is handed over to Airline. Then you will wait for months. The product will never arrive. At best you will write a review and that is the end of the story. Your riview will not affect their cheating business bucause they employ thousands of low paid (compared to what they get as a reward and it is high paid in China) people to write false good reveiw. They modify reviews at their database and that's why you see good reviews of their products. Its your choice whether you want to pay little higher and get the product on time (or reasonable time) or pay less and don't get the product at all.”

Helpful Report

Posted 5 years ago

“I have a mailbox at home and because it’s apartment number not house number I either have to sign off for it or it stays at the post office it’s a pain I’ve order 4 diamond paintings on this site I hope I don’t have to go to the post office every time the only thing that’s great is that the diamond paintings r in great condition and I have a lot to choose maybe u can find a way to please put them in my mailbox please”

Helpful Report

Posted 5 years ago

“I've been ordering from Aliexpress for over 6 years now; super cheap small items are generally received (though it often takes months), and had no problem disputing and getting refunds for those when I haven't received them in time. However, be very cautious ordering anything of value on Aliexpress - I ordered a multimedia screen for my car, and sellers shipped the wrong parts 2 times; I paid for 2 week shipping, and it has now been 4 months since my original order. Seller and Aliexpress are ignoring my disputes and refusing to refund despite me having provided all evidence of the incorrect product shipped (not to mention the significant delays). Unless you're ordering something of very low value and don't mind if you don't get it - I highly advise that you do not order from Aliexpress. I hope this can prevent people from having to suffer through the experience that I have.”

Helpful Report

Posted 5 years ago

“Ordered in May, now July 13, still not arrived.. Opened an dispute but they kept telling me to wait.. I no longer want the order. They did not communicate with me.”

Helpful Report

Posted 5 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, there is NO buyer protection, it's all lies...no items, no refunds , you are screwed..”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,366 reviews