Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY BAD , FRAUD . RIP-OFF . You will be judged and pay for it .”

Helpful Report

Posted 5 years ago

“Very bad experience .when something gets wrong , you can’t contact anyone . There is only a frustrating robot , that answers automatically . They know what they are doing and when they don’t want to refund, noone can Reach them, even no e.mails are allowed.. This is pure theft and fraud , i wouldn’t recommend it to anyone. I regret i bought things there . I gut lucky sometime , because i received few items , but as i said if you are unlucky , you pay the mistakes , when you have done nothing but paying also the marchandise . They are unfair with their dispute .Compete fraud.”

Helpful Report

Posted 5 years ago

“Never buy from Aliexpress-especially from Tan’s store unless you want to lose your money. I’ m waiting for my orders to be delivered for 3,5 months now . One item has been delivered but damaged, the other item did’t arrive since April. Even though I’ve sent all the evidences, Aliexpress and seller refuses to give me a refund (and they are advertising Money Back guarantee on their site..)”

Helpful Report

Posted 5 years ago

“Do not bother with this site... i order an item and what I got was a different thing and they didn't refund my money. I wanted to send it back and they refused it.”

Helpful Report

Posted 5 years ago

“AliExpress website specifically Sherly Store, doesn't even deserve 1 star. I ordered a guitar part and it never came. After 6 months tracking said it never left the country. They didn't refund me the money for order. Extremely bad experience. AliExpress support tells me that they don't care and that, "I will not get any support form them.” I don't recommend this website. It was my last transaction EVER. Never ever buy any goods from Sherly Store model store and AliExpress. They are irresponsible, insincere and thieves. No customer service. Do not place you trust or your money with this site!”

Helpful Report

Posted 5 years ago

“To be Frank this website don't even deserve 1 star. I ordered fishing lure on 16/06/2020 but till date 06.08.2020 didn't receive any thing. FULL OF EXCUSES, THEY ONLY SAY WAIT. ..... PLEASE PLEASE PLEASE DON'T BUY ANYTHING ON ALIEXPRESS (INDIA)COMPANY IS FRAUD. BELIEVE ME YOU WILL LOSE MONEY AND TIME. ODDFISHER OFFICIAL STORE ONLY CHEATS PEOPLE AND ALI EXPRESSES TEAM IS HELPLESS. ...... PLEASE BE AWARE OF THIS SCAM SITE ALIEXPRESS”

Helpful Report

Posted 5 years ago

“I have ordered many items from AliExpress. Most arrived, although the waiting time is generally 2-3 months.Warning: some electronics parts are counterfeit, and fail quicky! I ordered a test instrument in April. Still hasn't arrived. I opened a dispute in July, and was told to continue to wait. So I did. Then, I get a message that " the purchase protection has expired....so sad! Out of pocket $122.00. I told them it's my last order!”

Helpful Report

Posted 5 years ago

“I will never order NOTHING again. They didn't refund me the money for order which i made and unacceptable delays for delivery without any informations. UNPROFESSIONAL SITE . DON'T TRUST THEM”

Helpful Report

Posted 5 years ago

“Simply put Aliexpress prioritizes protecting fraudulent sellers over protecting honest customers. Extremely bad experience with a laptop battery that was sold as new original with 2 year guarantee. What i received was a 5 year old battery that arrived damaged and after only 6 months and 75 charging cycles will not charge to more than 45% of its original capacity anymore. The seller simply doesnt respond and Aliexpress support tells me very politely that they don't care and that i will not get any support form them.”

Helpful Report

Posted 5 years ago

“Hi. I had a very bad experience with saler named Shop5874572Store. I bought a t-shirt with impression and I only received a cheap blank t-shirt. I wanted to be refund but AliExpress AND the saler didn't want. Also, AliExpress blocked my cart. So I don't recommand this website. It was my last transaction.”

Helpful Report

Posted 5 years ago

“Service was terrible. I spent my time to try to get refund but nothing has happened except very disappointment. I ordered goods from the seller(MMZ model store) through Aliexpress on April 27th. I waited more than 3 months since COVID-19 Pandemic which is understandable for longer waiting. But after this waiting I received a message from seller "Item was delivered successfully". What I was seeing in tracking information is "InTransit" during past 3 months. It is nonsense. So I started dispute with Aliexpress and seller. Aliexpress has a dispute process if buyer has a problem with product they ordered through Aliexpress. I explained everything I have experienced so far. This was useless. They gave me the same answer. "Item delivered successfully, no return & no refund" They didn't even provide any proof of delivery to me even though I requested if the seller have a proof. still no answer. I strongly recommend to all. Never ever buy any goods from MMZ model store and Aliexpress. They are irresponsible, insincere and like a scammers.”

Helpful Report

Posted 5 years ago

“I’ve ordered some items and AliExpress will not refund me , I’ve waited three months and to no resolution, they claim that the order was complete and I never receive or got order, seller won’t cooperate and refund my money”

Helpful Report

Posted 5 years ago

“I will never again place any order at Aliexpress. My last order was placed and paid in april. The package is still in transit, and I do not receive any reply to my several emails. I opened a dispute but nothing happens. Sorry guys. Never again.”

Helpful Report

Posted 5 years ago

“Some products not received and offered 50% refund. Not satisfied at all”

Helpful Report

Posted 5 years ago

“Ordered back in may and never received products. One even said complete order and NOPE never received!!!”

Helpful Report

Posted 5 years ago

“after two months still no delivery with seller keep saying wait a few more days then still nothing,sellers dont listen to you and are only bothered about end dispute.ali express are no better as the selling platform making you wait even longer and lie about stepping in to help.if you want a stress free shop then try elswhere.”

Helpful Report

Posted 5 years ago

“I had order Hair straight cream in Toronto Canada in 2020-01-12 By Ali express App But I haven't Received yet. I will Never order with Ali express in my life And I won't Recommend to order through Aliexpress. Order no is : 8009213588227039 I have talk with suppliers too but he keep saying just wait. Any one can track this number.....”

Helpful Report

Posted 5 years ago

“Many things went wrong 1. More than a month to receive items 2. Items not as described at all Wrong color/wrong size/not even close to "as described" 3. After waiting for ever I now had 5 days to run to an open Canada Post office during opening hours in the middle of a pandemic with a paper I'm supposed to have printed before going and I don't even have a printer !! Conclusion : Dispute closed by AliExpress no return possible no money back stuck with shitty goods some I can't even wear !”

Helpful Report

Posted 5 years ago

“Fine until theres a problem or you need assistance then you are on your own and it will cost you a lot more than just buying it from somewhere closer that has customer service.”

Helpful Report

Posted 5 years ago

“Do not buy from aliexpress as it has no customer service their seller is selling poor quality products as chinese do and not giving proper reply for there poor quality material Do not trust on chinese as they are cheater by birth”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,366 reviews