Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want to wait 3 months (or just give away money)- go for aliexpress. They will show (fake status update) that they are processing and the product is handed over to Airline. Then you will wait for months. The product will never arrive. At best you will write a review and that is the end of the story. Your riview will not affect their cheating business bucause they employ thousands of low paid (compared to what they get as a reward and it is high paid in China) people to write false good reveiw. They modify reviews at their database and that's why you see good reviews of their products. Its your choice whether you want to pay little higher and get the product on time (or reasonable time) or pay less and don't get the product at all.”

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Posted 5 years ago

“I have a mailbox at home and because it’s apartment number not house number I either have to sign off for it or it stays at the post office it’s a pain I’ve order 4 diamond paintings on this site I hope I don’t have to go to the post office every time the only thing that’s great is that the diamond paintings r in great condition and I have a lot to choose maybe u can find a way to please put them in my mailbox please”

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Posted 5 years ago

“I've been ordering from Aliexpress for over 6 years now; super cheap small items are generally received (though it often takes months), and had no problem disputing and getting refunds for those when I haven't received them in time. However, be very cautious ordering anything of value on Aliexpress - I ordered a multimedia screen for my car, and sellers shipped the wrong parts 2 times; I paid for 2 week shipping, and it has now been 4 months since my original order. Seller and Aliexpress are ignoring my disputes and refusing to refund despite me having provided all evidence of the incorrect product shipped (not to mention the significant delays). Unless you're ordering something of very low value and don't mind if you don't get it - I highly advise that you do not order from Aliexpress. I hope this can prevent people from having to suffer through the experience that I have.”

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Posted 5 years ago

“Ordered in May, now July 13, still not arrived.. Opened an dispute but they kept telling me to wait.. I no longer want the order. They did not communicate with me.”

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Posted 5 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, there is NO buyer protection, it's all lies...no items, no refunds , you are screwed..”

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Posted 5 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, forget about their lieing buyer protection, there is NO such a protecting buyers, it's only themselves..”

Helpful Report

Posted 5 years ago

“Stealing Money FAKE Website Never order from this site It’s NoT ALIBABA.COM Buyer stealing money and not sending my order at all I don’t know why they are not closing this website I will find out the way to sue this Company They can not steal money Not sending my order at all and not answering at all”

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Posted 5 years ago

“The seller is a liar. He told me the item was brought back by the trucker so I would get a refund. I agreed and bought the same thing from the other seller. But later he shipped it to me without any notice. I opened a dispute but Aliexpress radiciously wanted me to ship the item back to China even if the item was shipped from the United States (I don't care about where it was from originally). It means the shipment I will pay would be more than the value of the item. Will avoid this website in future.”

Aliexpress 1 star review on 9th July 2020

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Posted 5 years ago

“Used first time and 4 orders didn't received. Four months after.”

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Posted 5 years ago

“I never received my order and Ali Express want my local courier to say they lost the item, even though my local courier who I have never had an issue with says they don't have the Ali Express tracking number in their system and have never received the goods from the shipper. Keep away from Ali Express they will happily take your money and give you nothing but pain in return.”

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Posted 5 years ago

“Very poor customer service. My order never arrived to my door. But on my account said that I received. Is been 6 months since no wane explains me what exactly happens with my order. Please avoid the website.”

Aliexpress 1 star review on 8th July 2020

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Posted 5 years ago

“No customer service that can help you to solve buyer problem. You just lost your money when you received item not as described. It’s used to be okay but since covid they tried to steal buyer money to cover their economy. So better AVOID... go to another site that have buyer protection.”

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Posted 5 years ago

“It is the worst application ever.. i have made an order since 3 months I didn’t get it.. and this app provides the sellers an option to block the msgs so u will never receive The order that u paid for it.. and u cant contact the seller.. it becomes a scam application..”

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Posted 5 years ago

“If I could give this site zero I would. It is 45 days since my order and there is no sign of it. When I went on the site to find out what had happened to my order they gave me a tracking code that didn't work at all. When I tried to open a complaint I was told I couldn't for another 45 days. So I have to wait three months after placing my order before I can even start a dispute process. What a joke! I then wrote to them via an email address I eventually found, and have never heard back. I think this site is a scam, that has stolen my money. Avoid at all costs!”

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Posted 5 years ago

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Posted 5 years ago

“AliExpress is a cheater site . Does not support customers ,automatically pro the sellers and anti customers . Stay away from that very bad site , and buy only from eBay or amazon . They are honest sites ,and care their customers”

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Posted 5 years ago

“After 4 months of waiting on 4 different products, I have had enough of Ali express. Sellers tell lies and Ali express believes them over consumers. When it comes to delivery sellers keep extending the time frame. When it comes to dispute resolution it always sides with the seller. Their guarantee puchase plan is just a marketing stunt. Amazon is better even though is make be more expensive.”

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Posted 5 years ago

“Poor customer service. When I applied two dispute case, but stupid AI decided seller side. I haven't received item. However, seller insist check my post office. I never imagine this kind of stupid faud seller and customer service in Amazon and Ebay.”

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Posted 5 years ago

“I would not even give them one star if I coukd. Ordered four products in February. Two of them do not look anything like anything in the picture. Third one - Samsung's case and it was pricey - sent me a wrong product. Sent them pictures over and over again of what I ordered and what I received. The Alibaba court decided what they sent was good enough for me and it was pretty expensive. The last product - I'm still waiting. No word. I'm not holding my breath. Still awaiting an apology and the actual product. PLEASE, PLEASE DO YOURSELF A FAVOR AND SAVE YOURSELF ANXIETY AND HEARTACHE. STAY AWAY FROM ALIBABA. THET ARE CHEATS AND CROOKS. Thank you for listening.”

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Posted 5 years ago

“I ordered two LED bathroom sink faucets at over $100. Neither works properly. One shrieks like a banshee, admitted by seller who said disconnect LED (another plumber cost; not as advertised) and both hot water flows have diminished to too little to use. Offer from Ali--$8 including tax. Wish I'd seen these reviews before dealing with Ali”

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Posted 5 years ago

Aliexpress is rated 1.4 based on 3,393 reviews