Name: Aliexpress
Rating: 1.39

“I have tried several times to make purchases online with a Visa gift card purchased from Canada Post Corporation to protect myself from online fraud. The Aliexpress payment system generates an immediate error CSC_2200015. Instructs you to contact or try another again. Contact the Canadian Bank that issues the card and they explain that the bank has authorized payment and it is the Aliexpress system that has automatically rejected the payment. The Aliexpress customer service system is a complete waste of time. Service in name only. No way to contact aliexpress to have real issues resolved.”

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Posted 5 years ago

“If I could give this site 0 stars I would, what a waste of time! I had an order that was 50+ days late and I ended up having to cancel it. When I contacted customer service and was told I was talking to an agent it was really just a bot who gave me no real answer to my question. An awful, awful site— this is cautionary, please don't ever use AliExpress for delivery if you actually want to receive the item!”

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Posted 5 years ago

“I kept getting delivery updates saying my order was on its way on time. Then a few days ago I got a update by saying my order was in the United States. Today I get a update saying it should be here by May 4th. There's no person to call or a way to get a refund since the order is "in transit". I might not be living at this address in May. Then what? Who knows what delivery carrier they use. It says ePacket n I tried contacting them n it's in Chinese. So if I'm not at this address, my order gets sent back, I'll either have to wait even a few more months or hassle trying to get a refund. I regret not checking the reviews. Please trust these reviews.”

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Posted 5 years ago

“Out of five items I ordered three came in a reasonable time but they were less than $20 US each one. Definitely excellent value but the other 2 items worth over $100 US have not arrived. One seller has taken the money before the goods were delivered, the other I don't know yet. I doubt I'll see the goods as it's been 2 months. Yes I know there are serious problems in the world and I make allowances. But would I buy again? Probably not but maybe if something was cheap enough to justify the risk. Too many scammers out there.”

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Posted 5 years ago

“No product. No money. What a dishonest company. They give you fake tracking number. It’s a 50/50 chance if you will get anything. Guys stay away.”

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Posted 5 years ago

“No product. No money. Very disappointed.”

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Posted 5 years ago

“Very bad experience with Ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead of asking me to give proof that I didn’t receive the item? How can I give proof if I didn’t receive it? They are very unprofessional and asking me to the local post office or local company and If they have my parcel? I just have international tracking no and no local tracking no so I have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id? I Think AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. Their money-back guarantee is useless to waste of time. I order goods in December the estimated delivery was 20 days, their money-back guarantee was 60 days. Did not receive my goods or a refund.”

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Posted 5 years ago

“you took my money and never shipped the watch. YOU ARE CROOKS Never use this Chinese web site this is the country /people who gave the world COVID _19 I have been to China several times. They are very dishonest NEVER AGAIN”

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Posted 5 years ago

“Join WowApp and Get 5.17 % Cashback with Aliexpress Join Now : https://www.wowapp.com/w/mathew888”

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Posted 5 years ago

“Wish it was possible to give it a zero rating and I as well wish I would have read the reviews before I ordered from there because they pu to buy it and then when you go to log back into your account two days later they say your passwords not right or they direct you to a page where you can't even access your account please whatever you do if you're reading this do not order from them they are real life scammers..”

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Posted 5 years ago

“Sorry to hear that I had bad experience. Ha ha ha. Not jus bad, and not just ones. 70% of my orders ended up in a fake shipment. They give you a truck number and you are waiting waiting waiting. Then tracking say package was successfully delivered. And you got nothing. Then fight for your money begins. Dispute. Then you have to proof that you are not an idiot but the other side. You have to respond to there mail and lots of headache. I still have 12 orders that hopefully on the way. And no more. Going back to Banggood. I used to have some small issues with them, but nowhere even close to what I have with AliExpress. PEOPLE STAY AWAY.”

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Posted 5 years ago

“I ordered hair twisters for my hair and i kept on checking if they had shipped it and the only thing they said was that it was going to take 6 days 23 hours and 38seconds and I knew it wasn’t secure at that moment because more time than that passed. I AM SOOOO MADD THEY ARE SCAMERSS I HOPE THE PERSON THAT created this READS THIS”

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Posted 5 years ago

“Shonky, criminal seller 'STARKING' watches-NEVER BUY A WATCH FROM THESE THIEVES, blatantly false advertising, seller refused to negotiate and told me to open a dispute (knowing fully well what the end result would be). Dispute process is a total joke, in the end of a long arduous process Aliexpress found that the watch HAD been falsely advertised, couldn't be bothered forcing the crooked seller to refund me or pay return shipping as was their policy. All I got back was $10 of a $50 watch I can't use. CUSTOMER SERVICE AND RETURNS POLICY IS AN ABSOLUTE DISGRACE. There are a few decent sellers on Aliexpress, but basically you pay your money and hope for the best. Forget it if something goes wrong, Aliexpress will ALWAYS side with seller, even if it is obvious that the customer has been deliberately duped or ripped off. BUYER BEWARE.”

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Posted 5 years ago

“I didn't receive ,y order and there is noway i can deal with the stupid automated system to make a complaint !!”

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Posted 5 years ago

“Scam ! I purchased something and paid same time as order. Get e-mail not paid please pay. I replied paid ship or refund. Then shipping went to 59 days I said no SHOT! So cancelled but aliexpress says up to seller to accept the cancellation. By the way there is no way in hell you can speak or email someone at aliexpress. So I did what YOU ALL SHOULD DO called visa and explained and SHAZAM reversed payment. Up yours aliexpress and Alibaba. STAY THE HELL AWAY FROM THESE CROOKS. GARBAGE PRODUCTS ANYWAY.”

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Posted 5 years ago

“The sellers are scammers. Aliexpress is automated you can't even e-mail or talk to anyone. I had a problem with a seller when I cancelled the order aliexpress said up to the seller. Hahaha so I called credit card and SHAZAM dispute done got money back. That's all everyone has to do. STAY THE HELL AWAY!!!!”

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Posted 5 years ago

“I wish I checked the reviews on this company before I purchased 2 orders from AliExpress. My first order of 4 items was in February 2020, I received an order tracking number for them but then noticed 3 of the items were not included in the tracking order. I waited patiently, thinking they made a mistake and sure enough only 1 item showed up. There was no 2nd tracking number but it does show the item never left China. I submitted a dispute with no luck so far, not even a response. The 2nd order I purchased was before the first items arrived, I ordered 4 more items, all the items from the same seller, thinking I'd have better luck. After the bill came in the email I noticed bill from the company only showed 3 items, but my credit card showed 4 items paid for. I thought it was a mistake but I was wrong again, only 3 items showed up. I entered a dispute but they refused a refund telling me to show proof I didn't get the item and to check with the shipper. It was obvious the seller didn't send the 4th item, it's ridiculous. I can't believe they would lose a new customer over $25. Anyway that was my first and last dealings with AliExpress. I thought I'd give another company some business, but they were brutal and frustrating to deal with. I couldn't even leave a negative comment with either the seller or AliExpress. I suggest anyone to STAY AWAY FROM THIS COMPANY. I can say that I've been a customer with Amazon for years, whenever there's an issue like this, Amazon has refunded me without an issue.”

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Posted 5 years ago

“The WORST online shopping experience i've ever encountered! DO NOT USE THIS NIGHTMARE SITE!!! Everything about it is terrible - packaging, damaged goods, customer service, lack of english speaking agents, non refunds”

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Posted 5 years ago

“Very bad experience with Ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead of asking me to give proof that I didn’t receive the item? How can I give proof if I didn’t receive it? They are very unprofessional and asking me to the local post office or local company and If they have my parcel? I just have international tracking no and no local tracking no so I have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id? I Think AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. Their money-back guarantee is useless to waste of time. I order goods in December the estimated delivery was 20 days, their money-back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 5 years ago

“Very bad experience with ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead asking me to give a proof that I didn’t receive the item? How can i give a proof if I didn’t receive it. They are very unprofessional and asking me to ask my neighbours or local post office or local company and If they have my parcel?I just have international tracking no and no local tracking no so i have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id?”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aliexpress Reviews