Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been trying to get a refun d since 22nd August Three letters sent all completely ignored very , very rude and arrogant compant will NOT deal with them ever again Eric Banks”

Helpful Report

Posted 5 years ago

“I had booked for my item to be delivered to my workplace between 12-4PM. I got an email that morning to say it may be delayed up until 6PM. I contacted them to say my work closes at 5PM and my goods needed to be delivered beforehand and the lady told me she would pass that on. Still no word of delivery so contacted again and was told it would be delivered within the next half an hour. Still nothing so contacted for the THIRD time to be told the driver had “ran out of legal driving time” and I would have to reschedule my delivery... which was a week away. So I am having to wait an extra week which I think is pretty poor customer service. Hopefully won’t be disappointed once it FINALLY arrives.”

Helpful Report

Posted 5 years ago

“Do not use this company . They treat their customers to rude staff and make you sort your own problems out. Its taken me 2 weeks to get a refund sorted promised on my visa card. Instead they sent a gift card which i will not use as this company is a disgrace. I still don't have the gift card this was not what was agreed but they did it anyway out of spite .or the refund. They did not call me back when promised and have given no incentive to use them again. Quite frankly a disgrace. 2 weeks of phone calls and they don't care.”

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Posted 5 years ago

“Brilliant customer service when a faulty product required replacement. First class.”

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Posted 5 years ago

“I bought a printer and wanted to return it. No hustle no bulshit. Done straight refund.”

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Posted 5 years ago

“I ordered a fridge freezer when my old one broke down. I was very pleased when they offered next day delivery. The delivery men came as promised and left the fridge freezer in the kitchen doorway complete with packaging and left me to it! I'm 94 years old so I don't know how I would have managed if my daughter wasn't with me. She had to go and pick her husband up to assist to lift it off the polystyrene packaging. I paid extra to have the old one removed and thought the least they could have done was to remove the packaging from the new one.”

Helpful Report

Posted 5 years ago

“I bought a breast pump at Argos and when it arrived, I can not use it bc it was very very weak, I can not took any milk out. I brought it back and need to refund but they required me that unused for refund. The problem is how can I know it doesn't work very well if I don't use it. That not fair”

Helpful Report

Posted 5 years ago

“Argos hoover review A soul destroying experience, 3 weeks of absolute hell just buying a simple washing machine. We bought a hoover 13 kilo washing machine, once it was installed by the Argos engineer we followed the instructions and downloaded the app and was told to scan the barcode, this is when things started started going downhill. Firstly the machine wouldn't recognize its own barcode after 20 attempts. We went back to the store asking for a refund and was told we could not have one untill the engineer had diagnosed the fault. We ordered another machine hoping that this problem was a one off and was told that the new one would be delivered as soon as the faulty one was taken away. We heard nothing for a while , went back to the store and was told that there is nothing on the system about the second machine that was purchased and was told that the person that served us was not in today. We were told that because it's a telephone order, thats the reason why we wasn't given a receipt. Decided to contact trading standards as the customer service we are getting is disgusting with Argos representatives actually leaving us on hold and never returning to the call after 25 min. The engineer finally arrived from hoover and told us that the reason the original machine wouldn't recognize its own barcode is because the developers of the hoover app have not updated thier software to recognise its latest batch of machines. You would have thought someone in Hoover's multi million pound organisation would have picked up on this. By the way we are still getting the cold shoulder from Argos about the payment we made for the second machine and it doesn't seem as though they are going to contact us. Conclusion. You see ads on the TV for companies such as Hoover and Argos and images of this great experience you will have shopping with them. I can tell you that in this case it's been enough to put me off these people for life.”

Helpful Report

Posted 5 years ago

“This mans aint on p”

Helpful Report

Posted 5 years ago

“My order 249229874 was due for delivery on the 8th October. I did not receive an advanced phone call as promised. However I did receive a call during their delivery to say the vehicle was too large to get through but they would sent out on a smaller vehicle hopefully the same day. As I had not heard anything I chased for two days but no news. Finally I phoned customer service who told me that I I would need to reorder but was then told there was no longer any stock. So what happened to my item? Finally I was told they would refund my money but before I could ask how long that would take I was cut off! Great customer service??”

Helpful Report

Posted 5 years ago

“I paid £3.95 for delivery as I need the items urgently for a marathon I am running. Unfortunately something came up at the last minute and I was unable to come home for the delivery. I tried ringing the driver but could not get through for some reason; I believe my phone is not functioning properly. My parcel for some reason was left with a neighbour, which was not agreed. I later find that the Airpods are not in the parcel or anywhere to be seen. I am extremely confused as to why the order would be left with a neighbour when I never agreed for this to happen. I would much rather the order was taken back to the store and I would try and find a time to come and collect it eventually. A neighbour will never know what they are signing for, so the fact that you have a signature for this does not count for anything. If I wanted my delivery to be left somewhere or with my neighbour then I would have wrote this on the 'special instructions' section when I was ordering. Therefore it was wrong of Argos to make that decision on my behalf based on the fact that it is probably more convenient for the business. The various team members I have spoken with at Argos via the live chat have been quite unhelpful and at times VERY rude actually. I have also tried e-mailing Argos but they are choosing to ignore me. I am extremely disappointed that for such a reputable company in the United Kingdom, they can treat their customers in such a way. Leaving my items with a neighbour when it has not been agreed, is a breach of the consumer law. Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it. As per Argos' terms and conditions too, "3.3 Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you. Our delivery driver may take a photograph of your address if you are not home to receive a delivery" - they are in breach because I did not nominate my neighbour to accept my order, so why on earth would they do this? I can't even begin to explain how upset I am by this whole situation - it is incredibly unfair & Argos has just lost me and my friends/family as a customer.”

Helpful Report

Posted 5 years ago

“My sister and I went to the Newhaven store in sainsbury and would like to say how helpful Angela was . She went out of her way to explain everything and suggested different ways of setting up a phone using an extension which was most helpful, you don't come across many people like her hang on to her she's worth gold. Lynda and Sylvia and mum”

Helpful Report

Posted 5 years ago

“Given delivery date - all day (7am to 7pm) and waited in. No one arrived with my delivery. I called at 6pm to be advised that the order was with DHL and it was LIKELY that it would still be delivered as stated. Nothing arrived and no call to say it had been delayed. Called DHL and left 5 messages to return me call - no one did. So I have paid for a fridge freezer and have nothing to show for it! Called Argos again this morning and they are just advising that it is with DHL and they will likely contact me!!! Given DHL's appalling service yesterday, do I dare expect them to contact me today .. not likely!!!”

Helpful Report

Posted 5 years ago

“I ordered a small double last Saturday. This has arrived at 7.11 this morning and delivery men were so helpful. Keep up the good work. Emma.”

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Posted 5 years ago

“A lady working called Mary in the Hastings store went above and beyond to ensure I am I satisfied customer”

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Posted 5 years ago

“i had a good time in store vrry good staf”

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Posted 5 years ago

“Mohammed has delivered my order tonight and he was so apologetic because my address is a tricky one to find and he had to call me but I’d rather he’d have called than just dismiss the delivery like other delivery companies have done in the past. What a pleasant and courteous gentleman! Thank you x”

Helpful Report

Posted 5 years ago

“Only giving two stars because of the understanding attitude of the staff who had to deal with complaint. Charged £40 after trying to reserve electric clothes dryer. The money was taken from my account which I could prove instore. No reservation number or email received. Was not allowed to have the drier unless I coughed up another £40. So £80 for one drier. Tried ringing Head office cant get through. Beginning to think I have been scammed!”

Helpful Report

Posted 5 years ago

“Scam!! Do not by from them. Got charged even though it said it didn't go through. 3 advisers told me 3 different things. Still didn't get my money back.”

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Posted 5 years ago

“Customer service is disgusting in abergavenny store especially from management”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,018 reviews