Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a TV on the 27/10/19, was to be delivered the next day 28/10/19 between 1900-2200 for it to have been cancelled due to ‘bad stock’ as it was explained to via live chat after it hadn’t been delivered! my main complaint is that i wasn't informed it had been cancelled via email or a text, horrendous service”

Helpful Report

Posted 5 years ago

“No response to complaint even after trying all types of communication even by letter .Would of sorted it through credit card return but unfortunately past 120 dispute time line passed .Now putting it in the hands of the Onbudsman .”

Helpful Report

Posted 5 years ago

“Big disappointment 👎🏼 I never had to deal with such a poor customer service department. Managers won’t even try to sort your issue or even pick up the phone. I spent 4 days on the phone trying to get in touch with one of them.They delivered half order to my new address and the other half to my old address because of a mistake made by one of their call centre operators when I added a new item. The customer service guy assured me he added the item to my existing order which had set my current delivery address.I also have a confirmation email with the order, both items confirmed for the same time slot, to my current address. He probably just made a new order instead of modifying the existing one and never confirmed that with me. There is no way for me to get that item unless I call a removal company and it won’t be cheap. The only solution they offered to me is to call the police for theft which it doesn’t make any sense considering the fact that they delivered the item to the wrong address.I never heard such a ridiculous thing and they don’t even try to sort a problem done by them. Customer service was incredibly rude and never pass me the manager on the phone. I thought this is a serious company, definitely not. 👎🏼👎🏼👎🏼”

Helpful Report

Posted 5 years ago

“I bought an Item that I should not have paid V A T on but I was charged V A T |||||I was promised by Argos Nantwich I would get the VAT back but after 8 EIGHT weeks I have still not rfeceived it No more shopping for me at Argos”

Helpful Report

Posted 5 years ago

“Will never order online from Argos again. Ordered a kitchen cabinet, waited over two weeks for it to be delivered and I had no choice of delivery date or time. Because I work I asked them to call 1 hour before delivery to arrange for someone to be there. I was told it's their standared procedure. Got a missed call at 1pm on delivery day, ran out of work to called back at 1.04pm thinking it was the driver but was connected to customer service asking for order number, by the time I went back into office and called back at 1.20pm. I was told the driver had left and I will have to wait for him to contact me and arrange another deliver date. After waiting over 2 weeks. Argos can't expect people to wait at home all day for their delivery. Very annoying.”

Helpful Report

Posted 5 years ago

“I have heard so many compliments and actual arguments at Argos in Anlaby Hull it's ridiculous but I found myself in one. The customer service is diabolical, what happened to Argos?????? I will never ever shop at Argos again and neither will my family! I'm so disappointed in Argos, a company I spent thousands in over the years. Bad bad service.”

Helpful Report

Posted 5 years ago

“Placed order, received updates and exact time of delivery. I met driver (Alan) at front door of our flat. He was really helpful and polite and made sure my family didn’t see the Christmas gifts I received. He made the whole delivery get a 100% perfect score from me. Well done”

Helpful Report

Posted 5 years ago

“Very bad experience after my MSI laptop stopped working. I went to the store and they told me it's not their concern because the insurance policy with Argos is for only 1 year. Second year is covered by MSI which is a ghost. Terrible considering I went with my laptop exactly 1 day after the 1 year insurance expired. I explained to the employee that it stopped working days ago not this morning but... And two months now I wait for MSI service to reply and PAY MY ARGOS CARD FOR A LAPTOP THAT IS NOT WORKING”

Helpful Report

Posted 5 years ago

“Poor quality service and lie. We ordered a sofa and paid for delivery between 2 and 6 pm. We received information that the courier will appear exactly at 2pm. So I had to left work earlier to be on time and be able to pick up the sofa. Unfortunately, moments after I left my workplace, the courier called to my partner that they are already in our village and they wanted to deliver it now, which meant at 1 pm. My partner said that I am not at home yet because they said it will be at 2, but also said that I will be soon because I already on the way. They didn't even gave us a moment so that we could deal withe their changes. The courier had two other deliveries in the same small town and could simply come back to us after it. I was at home at 1:15pm and I didn't find anyone here. However during the time I came home my partner called the customer service and the lady informed him that the courier was already there and that we were not at home. And supposedly he waited 10 minutes. And the conversation of my partner with this woman did not last even 10 minutes so it is simply impossible that he came and waited 10 minutes or more in the meantime. But ok. So I called the courier and asked where it is or what time he will be here. He said that he was informed not to come to us today. But the customer service lady said it's only courier decision what time he'll come and it's his decision if appeared earlier. Even if we paid and be prepare for it from 2 pm, I left job, I lost money etc... Then the courier says that it is not his decision and that he only do deliver at the time they (someone from office) ask him to do it ... So it looks like no one is responsible for anything! They both lie. Very unpleasant people, rude and unable to talk. In addition, the courier told me that the delivery should be from 1pm to 3pm but obviously I have evidence that we paid for delivery from 2 to 6 in the afternoon. My partner after 1pm tried to contact the courier and let him know that I was already at home and it was maximum 10-20 minutes after they called to my partner. So I'm sure they will still in our town. But the courier rejected his connection... He pick up the phone only from my number because he did not know this number before. Lie and lie and over and over again. Because of this company I lost money for leaving work earlier and I expect it will happen again and they will never on time - because they gave us money for delivery back. So it looks like they are planing to do it again and again and then charge us every time for delivery... Of course we didn't want this refund but we just wanted the service we paid for. But it's tooo much for them! This is ridiculous that they have a option on their website and you're able to choose the delivery hours if they not planing to be on time even if they could be! Such a lazy people and liars. I think I should inform the Trading Standards Services or Citizens Advice Bureau about customers service because there is no point to delaying and begin fooled again and again. Oh sorry, I forgot to add that the courier disconnected without saying goodbye in the middle of the conversation. So I had to call twice and he treat me that way twice.”

Helpful Report

Posted 5 years ago

“Delivery. Alan - appalling attitude, intimidating delivery man. No overshoes to make delivery of a sofa and refusal to remove outside shoes, which i understand is due to weight of item, hence understandable. On enquiring as to options, nonchalantly told to rearrange delivery. On enquiring if this was normal and if i rearranged would the next delivery ensure overshoes were available, appalling, intimidating attitude was experienced, descending into heated debate regarding my enquiring in the first instance.”

Helpful Report

Posted 5 years ago

“I found my Hive Home Light bulb. Was cheaper then the rest, paid only and picked it up straight away and was a perfect smooth transaction.”

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Posted 5 years ago

“I placed an order like 5day ago and the item still hasn’t came yet and I paid extra money for next day delivery it hasn’t still came through 😤😡😡🤬 I hate Argo I suggest that don’t buy any thing from Argos it has terrible service and overall is terrible I am disappointed of Argos I will never shop from Argos again in my life eBay is way better that this which has a ‘free‘ delivery and its quick and fast .🤬🤬🤬😡😡😡😡😡😡”

Helpful Report

Posted 5 years ago

“Did not receive a statement called customer services who informed me I had a late payment charge so my product cosing £24 ended up being £37. I always pay the whole balance when due. Then was told my statements were suspended due to late payment. I always had paper statements but they decided to change it to online without telling me. I thought it had been added on to buy now pay later. Very unhelpful and the fact I have never missed a payment in years and it was obviously a mistake counts for nothing.”

Helpful Report

Posted 5 years ago

“One of the worst and if you suffered from bad customer services and behaviour then if you dare moaning they will just ignore your request for information request and for your details to be removed. They dont care to a point when they will just have to be sold or simply disappear.”

Helpful Report

Posted 5 years ago

“The website is rubbish. I'm really sick of finding something I want, putting it in the basket and going through the whole process only to find at the end that it not available, not only that, but turns out its not available anywhere, what is going on? On another note, I've just tried to buy a piece of furniture to find out that I cant pick it up anywhere and the earliest home delivery (I've now got to pay for by the way, because I cant pick it up) is 10 days time, again what is going on. Why would I do that when I can buy something similar somewhere else and just put it in the boot. Poor, very poor.”

Helpful Report

Posted 5 years ago

“Appalling customer service - purchased mobile phone - member of staff did not set it up properly with the result it was permanently useless - when I tried to get a refund the response was along the lines of tough luck - Only when I went balistic did they give me my money back - worst shopping experience ever - Don't even go there - rude and aggressive staff”

Helpful Report

Posted 5 years ago

“Would like to praise Scott and staff at Cramlington store for all their help. They helped me to purchase the correct shower appliance. Big Thank you!”

Helpful Report

Posted 5 years ago

“Excellent service at your Bridlington store.The Manager was very helpful as was the young lady assistant (who we later learned had only been working there for a week!).We received excellent advice and information on the goods in which we were interested which resulted in us spending over £100 in the store. We were very pleased with our purchases and the delivery service offered by Argos - two items were not in stock but the Manager arranged same day delivery!!! Well done Bridlington Argos.”

Helpful Report

Posted 5 years ago

“The most appalling customer service ever. I bought a mobile phone which I was unable to set up. Took it back to the shop where they set it up. Could not use mobile as I didnt have the PIN. Went back and told me I should have got the PIN when setting up. As there was no PIN the phone was useless and they refused to refund. Only when I became angry did they refund the money minus £20 - so 3 trips and £20 down - dont go to this place - they are rude and aggressive and you have to fight for your statutory rights”

Helpful Report

Posted 5 years ago

“very trustworthy”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,018 reviews