Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO PRODUCT - NO REFUND? When you order a product in the Black Friday sale - they take your money then say we are sorry when product doesn't come but half the orders all failed (yes 50 percent of the hundreds that ordered the product) was our fault but don't worry eventually you will get a refund - so the item you want to buy will end up going back to full price (unless you can afford to pay for another even though they have your money) - and you could have got the same deal from a reputable retailer, to me its a scam. No customer service except for sorry you will get your refund eventually - thank you Argos avoid this retailer just another big chain that couldn't care about their customers. Still waiting for refund. Product: Samsung Tab 10.1 tablet - never seen a worse customer service that couldn't care less about their customers or your money they took. AVOID!!!”

Helpful Report

Posted 5 years ago

“Was shouted at and embarrassed in front of a store full of customers in the Drogheda, Ireland. Such a bizarre experience, I only asked a simple question. I've never complained about customer service in my life, but I was left shaken the way I was treated by Caroline.”

Helpful Report

Posted 5 years ago

“Great service as always very fast and great customer service”

Helpful Report

Posted 5 years ago

“Their drivers will lie about having attended, and customer service will do nothing to resolve but give you computer says no answers. An absolute joke. If you want something delivered when you expect it and don’t want to waste a day preparing for it, don’t order from Argos.”

Helpful Report

Posted 5 years ago

“Bought a hitachi tv it has gone faulty Argos have told me it cant be retuned to the store has it as to be looked at by Hitachi first the tv is 6 months old Been on the phone to Hitachi had the run around sending a engineer out poor quality of service may have just bought of the internet cheaper”

Helpful Report

Posted 5 years ago

“Argos are repeatedly sending me texts telling me to collect an order from a store. I haven't bought anything, some bozo has just guessed at a phone number and got mine. 10 texts in a couple of days. Told argos, done nothing.”

Helpful Report

Posted 5 years ago

“Ordered a chest freezer online. Really happy with the product. Was delivered within my time slot and the driver phoned prior to the delivery. Well done Argos.”

Helpful Report

Posted 5 years ago

“Ordered a laptop got deliveres opened box..... NO LAPTOP!!! Raging is an understatement... Phone them to be told need to wait till tomorrow till a special team can look into it. Argos get this sorted”

Helpful Report

Posted 5 years ago

“worst company ever, delivered a double bed to a street next to mine by mistake, let a child home alone sign for it, I then had to pay a delivery man to pick it up from the poor woman’s living room, Argos couldn’t care a less and will do nothing for me. After all this the bed had all accessories missing and all material was slashed”

Helpful Report

Posted 5 years ago

“Delivery didnt show up Online chat advisor said order cancelled but no refund”

Helpful Report

Posted 5 years ago

“They always have what I need , great customer service and click and collect is very convenient”

Helpful Report

Posted 5 years ago

“Good comms with support, detailed information about product, responsive when issues encountered.”

Helpful Report

Posted 5 years ago

“Sutton Argos- A++ Service. I ordered online and Darren was a star assisting me at the shop- I was in and out in a flash.”

Helpful Report

Posted 5 years ago

“Customer Service is horrible. Item paid but missing .. Delivery 2 days no show”

Helpful Report

Posted 5 years ago

“As it was Black Friday I decided to purchase a few early Christmas present the main item being a Huawei MediaPad T5 10.1 Inch 64GB Wi-Fi Tablet for my son who is eight. Later that evening when I came to open the plastic Argos bags I was horrified to find that the Huawei MediaPad was in fact a second had unit, a return or had been on display at some point in its life before it was delivered to me. What made me so angry was who ever sent this item out for delivery thought it would be acceptable in the first instance, there was no cellophane, the box was dirty, and it looked like it had been purchased from eBay for £10. How could I possibly expect to give this item to my son as a Christmas present I was appalled at this level of service and will never use Argos or Sainsbury's again. Mike Coupe should be ashamed that his customers are treated this poorly”

Helpful Report

Posted 5 years ago

“Faulty dishwasher which I've rejected as not fit for purpose sold. I've had for under 30 days and installed by a professional plumber. Didn't work, Argos will not respect my consumer rights so now have my mp, MEP, trading standards, BBC watchdog and rip off Britain involved. Meanwhile I have a non functional dishwasher in my small kitchen, useless and unable to fit a new one”

Helpful Report

Posted 5 years ago

“Worst customer service ever tried returning a laptop purchased online to their local store. Sales assistant flat out refused stating they don’t have to accept a return, manager backed her up. I called their customer service and they said they should accept returns so long as original packaging and nothing installed, it was brand new it was just too small and slow for me. The rudeness of their Hamilton staff totally put me off and I think they fake positive reviews on items as the same laptop I bought had 3 stars now it has 5 with all reviews from the last 3 weeks very suspicious”

Helpful Report

Posted 5 years ago

“If you want to be accused of lying because of under trained staff shop at Argos If you want an unprofessional patronising manager shop at Argos If you want mistake after mistake by staff shop at Argos If you want to run about and do undertrained staff’s job for them shop at Argos If you want your compliant ignored and swept under the carpet shop at Argos If not just use amazon , Argos join the stats why the high street is failing N.B Argos complaint number 16161971 is going unnoticed”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Amazing value for toys esp 2 for discount price offer or 20% off. Plus fast track system a god send 1 negative is holding bk items on sales showing as out of stock then appearing min sale ends eg peppa pig house. However given how much i saved on other items ill let this go lol”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,018 reviews