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Argos Reviews

2.7 Rating 4,066 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,066 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Drove to a store 5 miles away to collect an item I'd reserved and been told was ready to collect, only to be told they'd made a mistake. This was made worse by spending an hour on the Argos Live Chat with a 'helper' who offered me nothing except a standard apaology and a hostile attitude.
Helpful Report
Posted 5 years ago
Only used Argos because I wanted the item next day, only found out later the item is not in stock and would have to wait about 7days. Too late to cancel it I could have brought the item online for a few pounds less and had it delivered to my door, but i didn't want to wait. Why people use Argos beats me!
Helpful Report
Posted 5 years ago
Poor delivery service. I received an email notifying me of my delivery slot which was from 10:00-13:00. I waited the whole day to accept my delivery. I received an email at 17:30 stating they were unable to deliver my parcel and will rearrange my delivery. They did not provide no explanation as to why they were unable to deliver my parcel and did not message me till almost 5 hours AFTER my delivery slot!
Helpful Report
Posted 5 years ago
Poor delivery service, they class 1 hour notice as 10 minutes notice or anything upto an hour, I already waited a month for delivery, now a need to wait another week and waste another day because they drive didn't have the curtousy to wait, he didn't even knock on the door, just waited for a phone reply. Really poor customer service, they have no value for customer satisfaction and time. Argos standards have gone down, they might as well Brexit.
Helpful Report
Posted 5 years ago
Argos as a retail shop not bad. Refused to pay out payment protection insurance after clearly mis-selling. Reason for rejection simply because this organisation was not regulated until January 2005. Had a loan in 2004 paperwork clearly shows mis-selling. Will never step foot in an Argos store again. Strongly suggest no customer should touch any financial product from this company.
Helpful Report
Posted 5 years ago
Bought a wood effect duck lamp and duvet cover set from Longwater store. The duvet cover listing online and in store said it was easy care polyester cotton but when I paid and collected it, the packaging said cotton so not easy care and cannot be tumble dried so was refunded which took days to reach account. When I got home with lamp and took it out of the box the lamp was placed upside down in the box, there was no protective packaging inside apart from a couple of bits of cardboard, the foot of the duck was broken off and on closer expection one other foot looked like it had been previously broken off and repaired. No more duck lamps available in this store or city centre store and nearby Sainsbury’s haven’t got one either. Don’t they check goods returned to them or have quality control at their factory? Wanted to leave a review as all reviews for duvet set and duck lamp are favourable.
Helpful Report
Posted 5 years ago
When the charger of my phone went wrong after 5 months Argos were useless and didn't resolve the problem. You never know how good a company is until something goes wrong and then its too late.
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Posted 5 years ago
I have been trying to buy the Cookworks meat slicer but unfortunately due to Christmas it hasn’t been in stock for a while, so whilst I was shopping at the Fareham branch yesterday I enquired as to when it would be in stock again and the girl told me there was one in Crawley so I decided to reserve it and drive to collect. I got up early as it’s approx 65 miles away and drove to collect it. On my return I unpacked it to use it and found that firstly the box was hand taped which told me it had already been opened and when I took it out of the box it had pieces of meat and meat residue all over it, I felt and still feel absolutely disgusted. It could have poisoned myself and my family. I looked online for a complaints number only to find there isn’t one or email address. I called one of the numbers online and the guy thought it quite amusing and tried to connect me to my local store which I never got through to as the line dropped so I drove to local store and all the manager was worried about was how much fuel I’d used incase they refunded too much not the fact that the item had been used to cut raw meat, returned and sold on to me at full price. This could have made somebody seriously ill or worse and now I can’t talk to anybody to get satisfaction, I have to write a physical letter and then maybe I might get a reply. Think the best thing to do is go to the papers, someone should be held accountable for this. Disgusting attitude.
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Posted 5 years ago
My husband purchased what he thought was a new laptop for me for Xmas, (we are not tech savvy) and as a result he purchased a Chromebook. We took it back to the store, we were not looking for a refund, we were looking to upgrade to a Windows 10 laptop. Store refused on the basis that the seal on the box had been broken, despite the refund/exchange policy on the reverse of the receipt. Will never use Argos again
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Posted 5 years ago
Excellent service at Longwater store Nowich.I returned tablet,no problem but left memory card installed. Telephoned store.Was no trouble for Liam to check through returns at a busy Christmas time and return my card. Totally great service. Thankyou.
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Posted 5 years ago
Poor delivery communication . Failed to arrive on first nominated day, we were then told the item would be delivered two days later between 7-11 am. Nothing arrived by 1. 30pm so I rang and Was told they weren't going to deliver my item that day as it had been returned and re sold, and was now out of stock! Very poor service and time and money wasted.
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Posted 5 years ago
Excellent, able to reserve items for a couple days & even able to have same day delivery!!
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Posted 5 years ago
Great website, good prices and simple collection service.
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Posted 5 years ago
Great service as usual fantastic website easy to use very convenient
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Posted 5 years ago
I ordered bed linen on line. X 2 bed sets. X2 pillow cases. X 2 sheets. All of it came through each item as separate orders and separate order no’s. All at different times and days for collection and 10 texts and emails for each item referring to confirmations and collection info. Absolutely ridiculous. No matter how good the bargain. I’m never ordering from Argos again. Get your act together!
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Posted 5 years ago
Excellent
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Posted 5 years ago
Local store tried to sell faulty returned goods as new. It had a Argos seal on box join. Upon getting it home found instructions were missing and the device did not work and after ages on the phone with product support, they said the item was faulty so it would not connect.
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Posted 5 years ago
Tried to buy a cooker, paid for it to then be told it was permanently unavailable. Refused a refund and told to just use it as credit to randomly buy something else. Ended up having to borrow money so we could buy a more expensive cooker, so our money was not just wasted. Cooker was delivered missing a part so can not be installed. After 6 calls and 2 emails a part was sent. Part was ordered on 11th Dec, arrived 24th Dec. Was the wrong part. No surprise again from Argos. So xmas ruined, sandwich or microwave meal for the family at xmas.
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Posted 6 years ago
Just had a Candy dishwasher delivered… Just had a Candy dishwasher delivered for Christmas, unpacked it to find the bottom smashed in! Argos unhelpful and want to collect 28th December despite the drivers being 6 miles away! Child like staff on the phone, awful company, don't buy white goods from Argos as they are a poor company with shocking delivery drivers and poor customer services.
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Posted 6 years ago
I needed a product replacement for a faulty foot stool that’s wooden leg has become loose. A collection and delivery was arranged for 20/12/19 since argos couldn’t replace the leg alone. I received 3 consecutive phone calls from an Argos delivery driver asking for directions on how to find my road. He told me he was in the area but could not find “the road”. When I called him he said he was “nearly three”. Nearly there turned into 10 mins. If he was where he said he was it would’ve taken him 2 mins. When I tried calling him again he didn’t answer his phone. He never showed up. Understandably, I was livid. He’d lied to me and didn’t have the courtesy to apologise for his own stupidity and incompetence. I called customer service and explained the situation, but was told that my order was still out for delivery despite the stupid delivery driver going awol. I tried to reschedule another date but was told to call the next day. I did and was told no dates were available and Argos would give me a call once dates were available. But I know they’re fobbing me off because I made a formal complaint. They even tried to say there was nothing they could do for me because it exceeded 30 days. I can’t go in store to sort it out because I am sick and disabled. Having to deal with these robots in customer service has caused me emotional distress to the point where I haven’t eaten since yesterday. I will never shop from here again. There are better, more reliable stores with products that actually are in stock and they don’t try to sell you torn boxes and used rejected products either.
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Posted 6 years ago
Argos is rated 2.7 based on 4,066 reviews