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Argos Reviews

2.7 Rating 4,066 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,066 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
The after sales service is a joke. I am currently in legal battles with Argos due to a faulty washer dryer that they refuse to take responsibility for which had faulty dangerous wiring in and could have caught a light. They refused me a letter of deadlock. They lied twice about speaking to the repair company “domestic repairs ltd” and blaming myself for the installation. To this day they refuse to reimburse me or compensate me for the machine, my high abnormal energy bill caused by its use or even my repair bill or correspondence. To all head office staff and “customer service” staff at Argos I wish you good luck with the legal battle, you are going to need it.
Helpful Report
Posted 6 years ago
The after sales service is a joke. I am currently in legal battles with Argos due to a faulty washer dryer that they refuse to take responsibility for which had faulty dangerous wiring in and could have caught a light. They refused me a letter of deadlock. They lied twice about speaking to the repair company “domestic repairs ltd” and blaming myself for the installation. To this day they refuse to reimburse me or compensate me for the machine, my high abnormal energy bill caused by its use or even my repair bill or correspondence. To all head office staff and “customer service” staff at Argos I wish you good luck with the legal battle, you are going to need it.
Helpful Report
Posted 6 years ago
Customer service . Waited for about 10 minutes staff are rude and some of them don’t know what they are doing. They talk a lot about their personal stuff. Don’t care whether the customers are waiting for their product.
Helpful Report
Posted 6 years ago
Appalling customer service. Don’t buy anything for your kids for Christmas as it won’t arrive and they won’t care. I can’t see this company carrying on long term
Helpful Report
Posted 6 years ago
argos customer services disgraceful will not purchase anything from them ever again reported them to to trading standards
Helpful Report
Posted 6 years ago
Purchased a fridge freezer on 29th november 2019, scheduled delivery for 16th December 2019, it never turned up. Spoke to someone on the live argos chat who basically told me she couldnt get hold of DHL so for me to do it myself and she ended the chat rather abruptly. I then phoned argos who also said the same, I asked for someone to phone me when they could find out what was happening and they said I'd have to phone them again the next day or phone dhl myself. My argument is if I've paid argos for an item surely it's there place to find it, not mine, they obviously think differently. Very dissapointed.
Helpful Report
Posted 6 years ago
Went into store in oldbury West Midlands to buy Bona mop and cleaning solution was told items could only be ordered but a very good helpful assistant arranged not only to order it but to get it delivered the same afternoon between 2-6 not only did it arrive at 3.30 but l was kept updated by text wonderful service well done Argos
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Posted 6 years ago
Faulty Christmas tree delivered, followed by a replacement of another faulty tree. Requested a refund and over two weeks later I am still waiting after receiving an email saying £0 had been refunded I queried this and was told to wait 5 days to see if the refund came through. It didn't and when I chased I received the same response. Now they say the refund has been issued and to contact the card supplier but so far have provided me with no evidence of the refund being issued to enable me to query this with the card company. I have shopped with Argos numerous times over the years and have spend hundreds if not thousands of pounds with them but never again.
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Posted 6 years ago
Bought online and collected from store in Newton Abbot received fast and very friendly service from Andrew.
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Posted 6 years ago
I have to write to say how very happy I am with the service I have received from Kew Southport Argos. Couriers almost always fail to find me and up until this year I had endless problems chasing up my parcels. Now when I order online I am often given the option of collecting the item at Argos which is brilliant !! I must also give a big shout out to Nathaniel at Argos Kew who gave me first class service today. He was welcoming and very efficient, he greated me warmly and thanked me when I left. A credit to Argos Kew, keep up the good work, you got my business every time !!
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Posted 6 years ago
I rang up Argos today to follow up an order we made and when it would be delivered. I was just explaining the details to him and unexpectedly he appeared to divert me to DHL!! I don't know if this was a mistake but either way I found this extremely rude and when I rung up to complain, the staff weren't very helpful claiming they could track who I spoke to. But after this experience I'm not sure if I'm going to order again from here!
Helpful Report
Posted 6 years ago
I rang up Argos today to follow up an order we made and when it would be delivered. I was just explaining the details to him and unexpectedly he appeared to divert me to DHL!! I don't know if this was a mistake but either way I found this extremely rude and when I rung up to complain, the staff weren't very helpful claiming they could track who I spoke to. But after this experience I'm not sure if I'm going to order again from here!
Helpful Report
Posted 6 years ago
I purchased a Ten Pound soft toy online to be collected in Britania Way Clydebank. I used my Argos card to pay for the purchase. I arrived at store with my text order and pin only to be told I couldn't pick up my purchase as I didn't have my Argos card but had my full account number on my phone and id. The store manager refused point blank to give me the toy. I returned home and canceled my order via phone as I was so angry. The refund was applied. As I was near the Drumchapel store 2 days later I ordered paid for another toy. I arrived inshore with my card ready and was not asked for it as I had already paid for my goods. The jumped up manager from Britania way Clydebank wanting to make himself feel important not only is an embarrassment to himself and his employer. He obviously was incapable of making an executive decision based on a £10 sale.
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Posted 6 years ago
Terrible on line service. Awful. I ordered from argos and each time transaction failed despite there being sufficant funds in my bank. This also happen with argo a month earlier. My money has been taken off me and I have to wait 5 days to have it refunded before I can reorder. Its Christmas, I cannot afford to wait!!!! Argos management team are not accepting responsibility for anything. Terrible, I will not shop there again!!!!
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Posted 6 years ago
Hi all had a week ago left Argos a bad review due to too many Goast orders and stressing me out about if id logged on to a fake site ,,But today i rung Argos on their main number got speaking to a guy called bill explained that i felt i had been cheated as i brought watch set in October in gold i asked the young girl who served me about having the links taken out she said it would cost £8.99 per item so i thought i will save up to have them done. i loved it so much, my son went and brought it in sliver for my birthday..any way speaking to my sister last night she said she had brought a watch from argos yesterday in Hampshire and had links taken out by argos for free ,i was not happy as had my 2 sets since october and hadnt worn them as saving for the £38 to have them taken in ...any way speaking to bill put me at ease he said i do every thing i can to help ..he spent time going through what he could find out for me .the most polite customer service staff i ever spoken to ..he went through every thing and explained to go to my local shop and explain what he had told me Thank you bill 100% from me..i had a lady called Alison in my local Plymouth Royal parade shop serve me and she gave me 100% customer care.sorted my issue out and i left the store very happy as nothing was too much trouble for Alison Thank you.After Monday nights 2nd ghost order mishap and another issue, i swore i wouldn't shop there again and i spend £100s a year in there but after Bill and Alison customer care today i will carry on shopping in there thank you i have faith in Argos Staff again
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Posted 6 years ago
Will never ever buy from them again. Ordered a camera to look for our missing dog. They advertised two very similar products. We bought the wrong one. No image on the box so didnt know until opened. Refused return on unused item with receipt. Left us uable to buy the correct camera after our dog missing from a horrific car accident. Will never buy from Argos or any of their sister companies
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Posted 6 years ago
My little girl got an identical doll second hand when she was 2 and loves it so much that's it's now falling apart! After much searching we found this exact match and she's so happy! She's now 7 and loves a huge variety of dolls but this one is still one of her favourites. It's soft body, arms and legs make it perfect for cuddling and sleeping with. Her eyes open and shut which is quite rare these days, so is another nice feature bringing her to life a bit more. The doll quite is small, and the carseat is fiddly to use, but I would definitely recommend her, as would my daughter.
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Posted 6 years ago
good products
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Posted 6 years ago
good products and service
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Posted 6 years ago
Only delivered half the order. They had no idea where the rest of the order was, and advised I should just keep going to Sainsbury (delivery point) for another 7 days. If it did not arrive I could then get a refund. Total Rubbish! Company run by morons who really do not give a damn about their customers
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Posted 6 years ago
Argos is rated 2.7 based on 4,066 reviews