Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a sofa from them 3mths later broke, said they would replace it. Then they said you ring the insurance company sort it out, I couldn't as argos collected the sofa in order to replace it. Then they said we will deliver you one.. After 3 days waiting they decided to give me refund which I'm waiting for. Strange thing is the sofa that was going to replace it they had in stock round the corner from where I live and deliver. 🤔”

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Posted 5 years ago

“Excellent prices and brilliant delivery. Could not fault then at all.”

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Posted 5 years ago

“Bought a push chair which got delivered for my daughter . Not a cheap one either . She unwrapped it two weeks later to find one of the wheels were not sitting right . Thought I would do it online I won’t mention names . I was at work so didn’t have the order number . Gave me rubbish that he won’t be able to find it . Eventually said he could by mid name and address . Finally after 30 mins he sent a final message to say return it to the store for them to sort out , exact words . Phoned up as not happy about this spoke to someone else who said they can’t do anything without an order number and basically put the phone down . Phoned back again to put a complaint in spoke to someone who just asked for bane and postal code , found it and organised delivery and swap over . They will be loosing our custom now.”

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Posted 5 years ago

“Reserved 3 items, got to the shop paid waited 35 minutes only for them to tell me they could only find 1, ended up with different colours not what I wanted, plus no where near enough staff.”

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Posted 5 years ago

“I paid £12.95 for a home delivery of bedroom furniture to my new 3 storey townhouse. Delivery men didn't wipe their feet on entering my home and tracked mud all the way to the top of the house on my new carpets which had only been laid 3 days previously and damaged the walls which now look like they have been smeared with blood. Cost of cleaning the carpets was £135 and £20 for paint to repair the damaged walls. I sent Argos the 29 photos of the walk through that I did tracking the damage. After much chasing I have been offered £10 compensation so not even a full refund of the delivery charge!”

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Posted 5 years ago

“I must praise the efficiency of the three men who delivered my freezer on Saturday 09/11/19 to Llangefni. Everything went perfectly, they were bang on time. I was called to ask for directions, as our house is a little hard to find, the amount of companies who do not call, is unbelievable. Full marks to them for that little 2 minute job, phoning, that actually gets the goods delivered 1st time around. This of course saves Argos and myself time and money in the long run five ***** stars, thank you.”

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Posted 5 years ago

“Waiting in today for a recliner chair to be delivered and 8am a call to say it's not being delivered, no reason why, and maybe tomorrow... Not the first time had trouble with Argos, should have learned my lesson a few years ago when I had 2 bad recliners delivered, before a decent one arrived..1 was ripped 2 was wonky..I hope to get my money back and go elsewhere, trouble is I'm disabled and paid in cash, got to physically get there and hope they got money in the till (another Argos story)”

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Posted 5 years ago

“Ordered a washing machine had to wait 10 days. On the day it was supposed to be delivered got an email saying sorry we ran out of time you can rebook and wait another 10 days. Called customer services they said there was nothing they could do. I wish I read these reviews prior to using Argos. Never Again poor service all round.”

Helpful Report

Posted 5 years ago

“Love the ease argos have made ordering online and collecting in store hassle free,quick conformation,ease with just using a code you receive instead of providing id etc which annoys me at other stores.receight of purchase to your phone and the simple thankyou for your order which other companies over look and send you items you don't want to buy many thanks”

Helpful Report

Posted 5 years ago

“Where do I start the orders where they took money and no order went through or the horrendous customer service. I ordered some toys as online was 20% off with toys20 code and I also was emailed a £5 off online voucher if soebd icer £40. I was unsure if would work together but thought would try. To my joy they did so got great bargain on couple of presents for my children. Payment went through but i dudnt recieve order number email or text and my account did not show order. I gave it 30 minutes incase delay. I checked bank and money was being held pending not once but twice!!!! After a long period of time of trying get through on telephone I finally got through to the worst representations I think I have ever encountered from any company I have ever dealt with. He told me was a ghost order so is not actually order as no order number sent. Asked why money taken then not once but twice? Had no reason just something which happens all companys. Said is likely after went through item was then out of stock . I said that is not true as items were still in stock I could place new order I'd wanted but only difference now is wont except both discounts. I said was more likely argos did want honour the discounts so didnt process. He suddenly very dumb said if were excepted be applicable asked him trace order said cant pressed well csn as will be bank transaction with my details etc..... then I was lied to told no way they can trace a payment . Told me ghost orders very common and nothing suspect and argos do no wrong. I suggested if case why with all millions this fixed on websites to not occur. I further asked as no order when my money returned as holding twice he replied not actually been debited only pending so be returned automatically in 48 hours. I asked if was true being a friday as weekend or would have be working days. No no be 48 hours there system automatically cancels it. Argued wrong should be instant take money no order went through I cant purchase toys I wanted as they took all my spare money ! Asked to have details of complaint department as I felt not good enough and if complained argos look into stopping this happening anyone else . He advised myself argos do not have anyone to complain to only him at customer service. No email no address. I told him that was ridiculous all companys have to have complaints department same as they have be accountable to some sort ombundsman? He repeated this was untrue and no complaints department or legal obligation to have one! After realising I had been speaking to a compulsive unhelpful liar I rang my bank. Who firstly confirmed yes funds pending i explained situation and they confirmed firstly that argos could find transactions and cancel with details . Lie number 1. Told me if has been cancelled automatically as he said that bank would pit money straight back in for me but advised in experience they not automatically cancelled and can take days. He said when cancelled takes 10 days to return. So 48 hours lie number 2. Bank checked transactions and had not been cancelled so they could not return funds for me incase I was lying and had actually recieved order number and goods. I do understand this. To further help me to get money back asap they said if I rang back argos and got them cancel their end and explained to me how they could with bank details authorized codes etc and is done when genuine mistakes happen then bank would honour and return money straight away and make me wait 10 days. I was concerned as being charged twice large orders with payments due leave bank I could become overdrawn. So more lies argos 3 that not automatically cancelled they will hold money ages. Friday afternoon I could not get back through argos to help. For reference my mother then ordered the toys perfectly fine using toys20 code but not with my other code. Confirming argos deliberately didnt prices order as were refusing honour discounts and the lie number 5 that was because was out of stock proven. This is disgusting horrendous underhand and how they don't help give you money bank and lie lie lie is disgusting sad as i will not shop with them again . When i had issue Anazon when item genuinely became outstock they reversed charges instantly. So no such thing as cant is clearly wont. Argis you deserve go under it's not so much the ghost order but the lies and not helping appalling customer service you will lose your customers. But you wont know will you as apparently noone can complain as no department for complaints in the company.”

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Posted 5 years ago

“My delivery time slot was at 2pm-6pm they tried to deliver my things at 1.30. I was not in till 2pm. They refused to come back during my time slot They have let me down massively. I comtacted then 2 days before my delivery to confirm the delivery time. I was told it would not come before 2.30. They lied to me. They have let me down so badly that I will never shop with Argos again.”

Helpful Report

Posted 5 years ago

“Bought a cooker within 7 months the oven stopped working rang to report it now two weeks later still not fixed they are telling me the part is out of stock no time frame as to when it will be fixed I will never buy white goods from argos again”

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Posted 5 years ago

“No customer service , no respect for the customer. Management was laughing and giggling behind the counter , not giving out orders. How dissatisfing is this ? Only members working are the employees i.e advisors at argos. I feel so disappointed in this store . I wont be shopping here again and i will be contacting omnibus about this issue and further action will be taking to deal with the behaviours of the managment team. The management team would talk to other customers who were talking about their personal lifes in a public places still continuing to laugh and giggle . Which is also disappointing. I will not shopping at argos Teeside park ever again .”

Helpful Report

Posted 5 years ago

“My friend and I visited the store at the Salford Retail Park. My friend Linda wanted to return an online purchase but could not access her email as confirmation of price. To be brief 4 members of the staff Ben, Nathan, Angela and Leanne came to our rescue! I told Ben he was like a Ghostbuster he was that fast sorting it out, he is so computer literate! Leanne went upstairs to access a system that would give her information and Angela kept us updated. Once sorted to full satisfaction, Ben actioned four kettles for my friend to view. ‘Speed’ should be his middle name. My friend consequently bought another kettle and a toaster to match. We are thoroughly impressed and delighted with the customer service given to us. You can see they are all proud to work for Argos and their skills both with products and customer satisfaction are second to none. Big thank you Argos and to the guys for making our day and also for giving us the opportunity of enjoying their fabulous company and expertise. They are four super individuals!”

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Posted 5 years ago

“I always buy good from them and good for buy know and pay later”

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Posted 5 years ago

“Don't order anything from Argos online. The Live chat is useless - they have no authority to assist , the phone queue system is just an exercise in frustration (2 hours on hold, still couldn't help) and writing to them didn't help either. Basically, if you place an order online and something goes wrong, you're stuffed and Argos couldn't care less.”

Helpful Report

Posted 5 years ago

“Delivery has been rescheduled multiple times because they are unable to dispatch the items.”

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Posted 5 years ago

“Terrible customer service on live chat. I placed an order online and the website came up oops something went wrong. But it took my payment. I went on the live chat and was disgusted with the reply. Clearly customer service is poor.”

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Posted 5 years ago

“Got an email from Argos saying that they wouldn’t be delivering the item I’ve paid for and could I rescheduled ! I called to reschedule by phone for yesterday and was in all day still no item or email .... never again 🤬”

Helpful Report

Posted 5 years ago

“I had ordered 2 x3 seater 1x2 seater so 3 big packages 📦 2 of the 3 seater where brought in to my house then he wanted me to sign the delivery I said where my 2 seater he said no it not on the van I pick my phone up to ring Argos up then start shouting the other driver who was outside in the back lane called in by the name tattooed on his finger strange then he started walking 🚶‍♀️ out of the house 🏠 guess what him and his pal come walking in to my house with my 2 seater nice try pal this has been reported to Argos this happened in October 2019 I have cctv at my home how was he going to get away from this please be aware there are lots of nice Argos delivery 🚚 xxxxx”

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Posted 5 years ago

Argos is rated 2.7 based on 4,018 reviews