Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,090 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Argos, I would just like to thank a lovely young lad called James (not sure of his surname but he had dark hair and works in your Bromborough, Wirral store) we had a lot of large, heavy packages and he was working at the collection point. As expected we waited a little while because we had so much stuff. James chatted with us the whole time. He was so polite and pleasant. We overheard that he was due to finish his shift but we were still waiting on a few items.. He was set on completing the order before he left despite having a bus to catch, and not only that but he piled all our boxes in a trolley, followed us through the car park and helped us to load the car with all the boxes! (It would have been a hell of a task for us two small girls) I kept telling him to go and catch his bus and thanking him, but he insisted on helping us.. it was almost half an hour after his shift should of finished by the time we were ready to set off! Lovely to see that some people can still deliver excellent customer service with a smile. He would not allow us to give him a lift home as a thankyou but I would like him to get credit for his lovely gesture ???? you have a very valuable employee Argos! Thankyou very much James ???? xx”

Helpful Report

Posted 10 years ago

“Ordered two wardrobes three weeks ago and earliest delivery date was today 12-6pm slot. I have waited in all afternoon despite this being half term week with my children only for no delivery! I then telphone customer services and wait for a representative to answer for twenty five minutes. On answering, there is no apology for the delay in taking my call! She then proceeds to tell me that due to the delivery van being involved in a traffic incident they are unable to deliver to me, and that a text message was sent to me about this, which was not done at all, despite 2 adults and 2 children being in the home to be able to hear this! The earliest delivery date they can now give me is 3 weeks away, despite my wardrobes being on the van. They say it is rolling stock and these wardrobes are now allocated to another customer as they are undelivered to me! When I ask for an earlier date as I needed the wardrobes for this weekend, this is not able to be done by them. When I ask for a morning delivery time for the rearranged date, this cann ot be done either due to scheduling, and the next available slot is a further week on. Suffice to say, I angrily cancelled the order and expect a full refund, and I will never use the company again, nor recommend anyone else to either. They will be going out of business at this rate of poor service.”

Helpful Report

Posted 10 years ago

“Not once not twice... nor three times... but 4!! 4 orders screwed up and customer service that is shocking.. OK to hang up on customers after waiting 40 mins to be put thru to the wrong department. 4 weeks still waiting for the first refund.... delivered to wrong address with another and I pay for two items for them not to be delivered no warning to mention from argos ... takes me to ring them 7 days later to be told should never have gone through out of stock. ... still no refund!! No more argos... your a joke and your staff less then charming”

Helpful Report

Posted 10 years ago

“Absolutely appalling service. Missed delivery date, didn't apologise and couldn't care less...”

Helpful Report

Posted 10 years ago

“Bought a bed and mattress at 9:30am. Arrived at 7pm. Built by 10pm. Sleep at 11pm.....and very comfy! Thank you Argos great speedy delivery.”

Helpful Report

Posted 10 years ago

“Bought a fridge from Argos, very happy with it.”

Helpful Report

Posted 10 years ago

“Inconsiderate ARGOS driver blocked the car park where my partner lives in Hastings and took his time letting her out and made her late for her work. This was in Hastings at about 1.10 pm today Monday 26th October 2015. Instead of moving the vehicle as requested he argued with her then offered her a "voucher" can you believe! Could have moved the vehicle a few metres to let an obviously concerned woman out of car park but no, fanny'd about and made her late. Poor show Argos.”

Helpful Report

Posted 10 years ago

“Another friendly, helpful shopping experience at Argos. Had to collect a large heavy order .The shop assistant Salim from Walthamstow Argos in Home base offered to carry it to my car without even having to ask . Great service.”

Helpful Report

Posted 10 years ago

“Ordered a item online for collection, sent me the order number reference, took the money out of my bank and then emailed me to say the item was out of stock and that i would receive a refund within 5 days, which i have not received. Thoroughly disgraceful that they can do this. Will not order online ever again. Appauling service.”

Helpful Report

Posted 10 years ago

“Bought a VAX upright vacuum yesterday. Very good product, the suction is phenomenal and for the price, £99, I don't think anything can touch it. Despite this, however, there are some things about this purchase that aren't what they are supposed to be. We bought the product from Argos and the model number was quoted as U86 but the box says U85. You might think this is nothing but when you come to register it with VAX for your 6 year guarantee a search for U86 is knocked back, so U85 it is. What does concern me is the claim by VAX that the 'ultra lightweight' vacuum weighs - and I quote - '4Kg in use', when in fact it weighs 5.8Kg, exactly 45% more. We bought the vacuum on the strength of the ultra light weight because we find it difficult to cart our existing vac up the stairs now that we are knocking on a bit. Maybe VAX and VW share the same spurious claims department.”

Helpful Report

Posted 10 years ago

“Would not deal with this company again. Purchase a Nikon camera. Almost immediately the focus did not work. I looked up the Internet and discovered this camera has this fault as a number of people testified but they gave a simple solution to the problem which worked for them. I tried this solution and it worked. However, a few weeks later the problem reappeared. I took the camera back to Argos expecting them to replace it. Instead they sent it away and said I had to pay over £100 to get it fixed. Do not trust this company.”

Helpful Report

Posted 10 years ago

“Not very impressed with argos lately. Ordered two large items from them and was promised a certain delivery date when ordering which argos later refused to stick to. It then took me 4 weeks to get it cancelled and get my money refunded after countless phone calls on my behalf. I also find it very disappointing that argos advertise delivery within 5 days for items that they are unable to deliver within 5 days.”

Helpful Report

Posted 10 years ago

“argos is a disgrace ordered a table and chairs set stating that the set normal retail price was £649 It was in a flash 1 week sale and had something like 70/ off £229 then they advertised a code at check in for another 20/ off so we paid £188 for a six hundred pound set and that was all delivered . What a bargain so we thought . We were over the moon at the buy we had .it was delivered Thursday I noticed the box said Penley design and it didn't ring a bell I knew the one we ordered was called Elmwood so when I looked it up online the Penley set was only £199 not exactly the 6 hundred pounds worth we thought . Telephoned them and they said it was correct and the Penley table was part of the set we ordered a cheap nasty set that with 2 kids and pets would last 2 weeks probably horrible and is now going back but we have to wait about a week for it to be collected and then a further 5 days for refund a joke and would never use this company again . Disgusting sales tactics”

Helpful Report

Posted 10 years ago

“Ordered electric cooker to replace broken one phoned order 17 th October was on express del told in stock but will not del till 29 th October Mostly order from argus not any more Worst company to deal with”

Helpful Report

Posted 10 years ago

“Ordered Dyson vacuum cleaner Saturday morning - they confirmed delivery 2 - 6pm same day - didn't turn up tried phoning customer services after 6pm tried 8 times hanging on up to 20 minutes to speak to some one - phoned following day eventually got through - surprise surprise computer went down on Saturday at Hempstead Valley but would deliver Sunday morning and they did label on box clearly showed the agreed delivery slot for Saturday so we wasted 4 hours waiting for them to turn up Saturday at least an hour on the phone to customer services - we wont be wasting our time using Argos again”

Helpful Report

Posted 10 years ago

“Ordered 2 beds for my children 1st delivery was supposed to be 2nd oct they cancelled that to 9th which was then changed to 9th and now 16th oct . its 5.40 pm and I'm holding on the phone for 30 mins so far waiting to find out where they are . My boys have been sleeping on the floor for the past 14 nights”

Helpful Report

Posted 10 years ago

“Excellent staff st Chesterfield couldn't have been more helpfully on exchanging a faulty pushchair”

Helpful Report

Posted 10 years ago

“Ordered a sofa bed on line for my son who has recently moved into his first home, order went through ok but still waiting for email to confirm order. Ordered Mon morning 9.30 STILL WAITING Spent 2 hours on phone today only to be told to wait for confirmation email even though the bank says transaction confirmed. They have no record of my order how does that happen. ?Not only that we paid an extra £20 for delivery. Shower of s --t will never buy anything from Argos again.”

Helpful Report

Posted 10 years ago

“I will never order anything from argos again and advise anybody else who needs to take time off work for a delivery not to as the item wont arrive that day as planned.argos customer service are rude and arrogant and tell you that you will have to wait 12 days for your money back or wait disgusting !!!!!”

Helpful Report

Posted 10 years ago

“We wanted a 5 shelf canvas/unit, none in Carmarthen so reserved 2 from your Haverfordwest Branch. The lady there was so helpful, said the items were a bit heavy and advised us to take our car around to the back door which we did, everything fine. We then decided we wanted another so ordered it from Carmarthen Branch and collected it today 12/10/2015. My husband took our car around to the back door as we have previously done so many times in the past while I went to pay for the item. The woman who served me (Zeta) was very snappy and told me 3 times to go and move our car otherwise we would have a parking ticket, it was not their car park and they did not take purchases to the back door, it was for deliveries only. I was left to struggle with this shelf unit and carried around the block to the back door of the store where my husband was waiting with the car. This is not the way to do business, if the store has a back door, why is it not used for extra heavy items, there is no parking at the front of the store other than a pay and display car park. it seems to be a case of a couldn't care iess attitude being taken by your Carmarthen Branch Store. Margaret Showell.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,090 reviews