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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Was dismayed when we moved to have the premium go up,although it was a very similar area.so will probably look elsewhere when it comes up for renewal.
Helpful Report
(Pet Insurance) - Posted 10 years ago
My cat sadly died and I stopped my direct debits, Argos hounded me for the money and even sent me threatening debt collection letters telling me I was in breach of contract and I must pay the full years payments, this left me devastated and I will NEVER EVER shop at Argos ever again.
Helpful Report
(Pet Insurance) - Posted 10 years ago
Portsmouth Argos store staff making completely inappropriate conversation at the desk then the guy serving me completely blanked me left item and bag in front of me because a footballer walked past and he wanted an autograph! I was left to it! No receipt given, too busy getting autograph! Atrocious customer service and absolutely rude. Never going into that store again.
Helpful Report
Posted 10 years ago
My item was on van, but due to driver being late, I had to rearrange delivery as I couldn't wait another hour. Waited for call, and waited and waited. Eventually I contacted them and they said it had been delivered, could it have been left at a neighbours. A FRIDGE FREEZER? What neighbour would be prepared to carry it round for me. Mysteriously, it had disappeared, only the driver will know where it went. Now it is out of stock, so they refunded me. What a total waste of time. Said they hadn't been able to contact me, which is rubbish. I had not one missed call from them.
Helpful Report
Posted 10 years ago
Ordered a washer, was advised 5 days for delivery called on the 5th day and was advised if I had not had a call I was not getting it no apology or anything also had to wait 20 + mins for them to answer tried to rings them twice since both really long call ques, so have in called at different times too. Was let down 18 months previously too by them again with a washer ( I ended up buying a second hand one to put me on for delivery asap) had to wait for over a week for them to deliver the wrong one ( wrong colour basic spec compared to what I ordered) would not offer a replacement and was told over2 weeks for delivery. Will never use again or recommend at all
Helpful Report
Posted 10 years ago
Dunfermline is the worst argos retailer and the fat lady manager is a junkie
Helpful Report
Posted 10 years ago
World Global retailer. They do not answer the phone- this is the 3rd time I'm up to 40 mins hold time with no answer. They fail to respond to emails despite An automated reponse saying they'll respond in 48 hrs. They fail to deliver. They fail to refund. They are a complete nightmare.
Helpful Report
Posted 10 years ago
I ordered a number of items to be delivered on a saturday as I knew i'd be in to receive the order on this day. I waited in all day but no order was delivered. When I checked the online tracking service, it said the courier had tried to deliver my parcel at 5.20pm and had left a calling card. There was no calling card in my mail box and no one rang the bell or my mobile. I rang customer services and was told it would now be delivered on monday which I explained was no good as I would be at work on Monday. My only option was to collect my products in store. When I went into the the store the following day, I was then told that they had to confirm my order with customer services however they couldn't do this until 5pm as their systems were down and as the store closed at 5pm I wasn't going to be able to get my order. I eventually cancelled my order an got a refund. A really bad experience overall and would definately consider going elsewhere in future.
Helpful Report
Posted 10 years ago
The worst customer service and overall experience I have ever had with a retailer. Would advice everyone to steer clear of Argos unless they want to take the risk of months of stress and being left having overpayed. Seriously, avoid!
Helpful Report
Posted 10 years ago
Will never use Argos again - shocking home delivery and customer service - would not recommend to anybody - Take your money for products which aren't even in stock!
Helpful Report
Posted 10 years ago
Ordered a wardrobe and chest of draws for my daughters bedroom, and selected a delivery date! It wasn't till the day of delivery, that I received a phone call, saying that my delivery wouldn't be today, due to no stock! Please note, I ordered the furniture 4 weeks in advance, giving myself time to decorate my daughters bedroom. So what happened to the furniture I ordered/ reserved 4 weeks ago!!! Unfortunately.....After another 2 weeks of waiting, the furniture finally arrived, but one problem, the delivery men couldn't get the wardrobe up the stairs! Flat pack from now on.... My only complaint... why do we have to find out on the day of delivery, that we won't be receiving a delivery? This is the second time it's happened to me, with Argos furniture!
Helpful Report
Posted 10 years ago
Customer service stinks. They say anything to fob you off. Promise you get a call, and don't bother. Still waiting for my delivery days after date given.
Helpful Report
Posted 10 years ago
Roller blinds simply dont work. Wrong brackets for the pully that dont fit.
Helpful Report
Posted 10 years ago
This companies customer service for home delivery is a joke. I ordered a rattan patio set and was assured twice and received a confirmation text that delivery was to be between 12pm - 6pm on Friday, Thursday pm I was advised that delivery would be Monday. I had booked Friday pm off from work and couldn't get Monday pm off so my partner booked a half day off to be advised on Friday this would now be Tuesday, i made a complaint and was advised a manager cools only ring me back. It's now Monday pm and still waiting for my call!! Don't deal with this company useless is an understatement.
Helpful Report
Posted 10 years ago
Served by a very rude, unprofessional, opinionated man in totton store today, 19.7.15 by the name of dave I believe, mid sixties and balding. Will never shop in that store again as gives argos a bad name
Helpful Report
Posted 10 years ago
on 28 June I purchased. Samsung black fridge and was given delivery date of 15 July and time of 10- 2.00 pm which was great. few days later phone call from Argos leaving a message to say this had changed to July 21 with a time of O7.00 - 12-00 which was not at all suitable. I telephoned Argos several times over the next few day to amend this delivery time. Well what a wastes of time and money my calls were never answered. So I took to email to complained, I received a automatic reply stating I would be contacted after 48 hours with a message advising if I had difficulties to contact them on their customer service Number, which was the one I had not received a reply. Yesterday morning Argos telephone me I was very pleased, but NO they were telephone to say my fridge would not be deilivered 21 July but nearer the end of August. What rubbish their customer service is. I needed to buy a new fridge now not in late August so asked for my money back and a refund for my call charges, which they have agreed to do. They also advised that they had over sold this item as it was a good price, If you need it ,get it from another supplier good price is not always the answer!!! MD Wiltshire
Helpful Report
Posted 10 years ago
Ordered a new washing machine on-line. I phoned up 3 days later to be told that order did not exist. I had a confirmation email order number and authorisation number for payment. Got passed from one department to another but felt that no one wanted to take ownership. Very unhelpful so won't be using this service again.
Helpful Report
Posted 10 years ago
Just bought table 4 chairs, it was expensive, I'm so annoyed and disappointed, as I waited 1 month, the chairs were OK, but table was scratched and patch of wood inserted to cover up large missing piece in middle of table, I could not believe what I was seeing, I am furious, I will never buy from Argos again now, really feel let down.
Helpful Report
Posted 10 years ago
Hello Argos, I would like to inform you about an awful experience I have had with your online service. Firstly we were recommended by an assistant (Rosella White) from your online site that your *Leader Lifestyle Duke Fabric Futon Sofa Bed - Black* is suitable for two adults to sleep in on a regular basis, within days of receiving your bed we were quite sure it was not, it would probably be best suited for the occasional guest to sleep in. This is not the worst of the experience to be honest your customer service ensured us we could send the bed back with a full refund in a few days and we would not be sending this message if it wasn't for the following events. The worst part of your service is not actually on you guys per-say its actually from: http://www.xdp.co.uk/express/ XDP Express. The service I got from this company that you use for logistics was unacceptable and inconsiderate. This was apparent from the delivery of the bed, the delivery man which should of been a two man team was only one. Not only this but he was rude, insisted that he was busy with other deliveries when asked if he could help my boyfriend carry the bed to the desired room and couldn't leave fast enough. Today XDP Express arrived to collect the bed, we were told by your customer service that the bed could be taken with ease and packaging was not an issue, this was not the case. Today I took a day off work for this return and I was on my own, the delivery man looked at my bed and told me that it should have packaging. I actually had the packaging in my garage still and tried to explain this to the delivery man and would help him to package the bed, which would've taken a maximum of five minuets. Again he was very quick to leave, produced any excuse to even consider what I had to say telling me 'I have no packaging tape, I will be back on Monday' as he turned his backed to me and left without any regard for what I had to say. This kind service is infuriating and disgraceful and really drags down the reputation of your company, XDP should not be representing Argos at all. I will not be able to be at home on Monday I need to work, what I am supposed to do now? Not only this what if I was an older customer unable to physically package or manoeuvre the item I've bought? I have no problem with Argos and I would still considered buying products from your stores but never again will I use your online service if you are still associated with XDP Express.
Helpful Report
Posted 10 years ago
Ordered one of my sons birthday presents on the thursday was delivered on the saturday. I was in all day didn't get a knock on the door or anything to then getting a txt saying my product was successfully delivered. But no one came to my flat even though I was in all day! Wrang up & I was told it had been signed for & the person who done that has clearly kept it for themselves! Absolutely useless!! Never ordering from them again!! ( still awaiting for my refund to be credited in my account)
Helpful Report
Posted 10 years ago
Argos is rated 2.7 based on 4,067 reviews