Login
Start Free Trial Are you a business? Click Here

Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Argos is rubbish their customer service is terrible
Helpful Report
Posted 10 years ago
Argos in shop in Oxford and Online is pathetic, we went to buy a bed today, work full time in a hospital tried to arrange a double bed frame and mattress to pay and be delivered on the same day when we are not on duty in hospital, Argos simply could not do it, as try as she might a girl tried to delivery of both parts on the same day but the Argos and system warehouse is hopelessly inadequate, so today Argos lost £600 of business, and using Argos.co.uk is even more frustrating in the company's hopeless and inadequate customer service
Helpful Report
Posted 10 years ago
I ordered a TV that was supposed to be delivered on tuesday between 7am-6pm but it didn't show up, i waited expecting it to show up on Wednesday and again it didn't arrive. I called customer service to check when I would get it as I recived an email saying it had already been dispatched. After calling yodel (the delivery company they use) they told me that I MIGHT get it on Monday and that if it doesnt arrive to call them to receive an update. So almost a week late (possibly more if I dont get it on Monday). I could of got it much faster for the same price at other stores if I would of been aware of there terrible delivery service earlier. I recommend avoiding argos for home deliveries until they stop using Yodel (who have been voted the worst delivery company in the UK, twice!). NEVER USING ARGOS EVER AGAIN!
Helpful Report
Posted 10 years ago
I have just had my delivery cancelled again this week that is now the 3rd time. Why do you lie and say you have items in stock when clearly you do not. 3 days arranged of work for nothing !
Helpful Report
Posted 10 years ago
Just purchased an projector that cost me £ 144 less than Currys. Really happy with customer service.
Helpful Report
Posted 10 years ago
VERY POOR CUSTOMER SERVICE. PLACED AN ORDER EXPECTING DELIVERY WITHIN COUPLE DAYS. 2 WEEKS LATER - NO ITEMS, NO APOLOGY FOR DELAY & NO RESPONSE TO EMAILS. UNACCEPTABLE - AVOID! MANY OTHER MORE PROFESSIONAL COMPANIES OUT THERE
Helpful Report
Posted 10 years ago
I purchased a bistro set direct over the counter from the Rushden Northants Store, A young guy behind the counter carried it out to my car for me as I was on my own. it wouldn't fit into my car. So on the street he unpacked it and placed the items in the car and collected all the packaging to return to store. Truly wonderful customer service, Really impressed. Always complain if things go wrong so lovely to be able to report on good service
Helpful Report
Posted 10 years ago
We purchased a fridge/freezer on line and must say that from order to payment to delivery selection to delivery communication, delivery and instalment, Argos have been faultless. Excellent service by delivery chaps who were helpful, pleasant and professional. Thank you Argos and well done.
Helpful Report
Posted 10 years ago
I bought a Bush a127q black washing machine from Argos 10 month ago after a few cycles it started to bang really loud I thought it was down to my kithchen floor being uneven but turns out it was the concrete balance at front of washer had fell out of position and 4 bolts have snapped and left us with no washing machine. After 3 days of trying to get a repair or replacement.Argos's repair team have told me I have to wait at least 5 days for the engineer does not have the bolts to replace it. I would advise anyone looking for a new washing machine stay away from Bush model a127q
Helpful Report
Posted 10 years ago
I am absolutely disgusted with the customer service I have received from Argos. Firstly I went to place an order on the 11th of May 2015 this order did not go through and the payment went to pending which meant it was unavailable to me. I rang my bank whom said there was no issue with my card and was more than enough funds available within my account. I made another online payment to another store to check and this went through straight away. Therefore meaning your website was insufficient. I was then advised on one of my other conversations on the 14th of May 2015 after originally telephoning to ask why the funds had still not been released to me to re-place the order to ensure i would still get the 20% of furniture and the 20% off home yet again this order wen to pending leaving me almost £1,000 down within my bank account as I illiterate again your website was insufficient. When i rang customer services regarding this matter I was originally told it would take 24 hours and after this period of time the funds would be released back to me, this did not happen. I rang back a further 3 times to be told different information on every occasion: the money would be release within 48 hours, 7 days, 21 days. the first 2 times I telephoned customer services i was transferred through to the finance department after these two telephone conversations when i rang back as the money had still not been released to me I was told I was unable to be transferred through to the finance department as this is not allowed to be done, so why was I the 2 previous times? Hence a concern the staff i spoke to were incompetent of doing there job correctly as not one person could help me with my complaint i was passed around to different people to receive different answers and no solutions. After 2 weeks of stress and numerous pointless and unhelpful conversations with Argos customer services I finally received the 2 amounts of money within my account. I placed the order yesterday over the phone and I did not receive the 20% off home as this discount had apparently come to an end. This is disgusting as it was your own fault due to your website being insufficient and staff members being incompetent of helping me with my issue caused by yourselves that when the order finally did go though it was too late to receive the discount which I should have received. I highly suggest customer services staff members are clear on your policies as I state again i received different information every single time I telephoned to resolve my issue caused by yourselves and I have been left disgusted by the service I received and unsatisfied. They also do not appear to actually have a complaints department which is very strange and frustrating!!!!!!!!
Helpful Report
Posted 10 years ago
Really disappointed with Argos. I ordered a lay z spa with express delivery which is an extra £19.99. States that it would be delivered within 3 days which was imperative as we were having a BBQ this weekend for the bank holiday. They call me 2 days later to book a delivery but said the earliest would be a week away! Really annoyed as now can't get another one delivered by the weekend. Have cancelled the order and getting a refund, but you have to wait 5 days for money to be returned!!! £444 lighter and no hot tub. Thanks a bunch Argos!
Helpful Report
Posted 10 years ago
We ordered a fridge freezer from them and what attracted me over other companies was the express delivery. We are a large family managing without one of our main appliances. Phoned to arrange delivery but could not delivery on day I was at home express delivery is just a way of attracting you to buy from them. I am still waiting for my item it will be delivered 10 days after we ordered. They blame delivery department. Take some responsibility Argos !!! Very disappointed
Helpful Report
Posted 10 years ago
I was so pleased with service in Parliment St NOTTINGHAM .I bought a SOVERINE ROTERY MOWER next day delivery first class,putting the Mower together so easy. Made a great job of my lawn. Very pleased with everything THANK YOU ARGOS. MRS WHITCHURCH
Helpful Report
Posted 10 years ago
purchased a smart tv in argos irvine was told i would get a free dongle but they had none it stock at moment. i hav been to shop every day for last to weeks and stil nothing then on last visit on sunday i was told these dongles were discontinued. why did they advertise a free dongle when they are no longer available. and not bother to inform you.
Helpful Report
Posted 10 years ago
Had been having problems with a printer, returned it and took a replacement. After setting up new printer we found it had same problem,the sheet feeder wheels were scoring the surface of the paper and spoiling glossy photos. Took it back again but not before phoning consumer direct to check our consumer rights. To our surprise when we asked for our money back we were given it. So thank you Weston-Super-Mare branch for not turning it into any more of a time consuming issue than it already has been. I have given a poor rating because when I rang Argos helpline about the first printer and was given a query number to quote in the store, I was told by the staff that the numbers given out by the helpline were useless and meaningless as the shop had no way of accessing my query info. If this is true then Argos need to deal with this.
Helpful Report
Posted 10 years ago
Very bad customer service. Have cancelled order now after waiting 6 weeks. I would personally avoid and shop elsewhere.
Helpful Report
Posted 10 years ago
I Regularly Purchase goods from Argos and have always had a great experience. Not only are the goods very competitively priced and available instantaneously. My Local Store is Netherfield in Nottingham and Dan is always a great help when called upon even swapping faulty goods without hesitation. James
Helpful Report
Posted 10 years ago
Went to Argos in Leighton Buzzard on 15th April and ordered and paid for a Bush fridge freezer. Paid for delivery and collection of old appliance. They gave me a delivery date of 28th April between 7am and noon. Got a text message from Argos on Sunday 26th telling me to ensure my old appliance was empty defrosted and disconnected. Had a local builder come and remove two kitchen cabinets and a piece of worktop and remove the old fridge freezer ready for collection. Argos never turned up so I rang them....they said it wouldn't be with me until Friday 1st May !! They forgot to let me know !!! In the meantime I have a half demolished kitchen three bags of food going off and having to do a seven mile round trip every day to do shopping. If I want to cancel it will take them 7 days before I get my refund so my only choice is Hobsons. I'm almost in tears over this ..... saying sorry is polite it is no replacement for customer service. Argos should be ashamed of themselves.....they should not be selling products from manufacturers that can't deliver.
Helpful Report
Posted 10 years ago
I placed an order one month ago. The goods were supposed to delivered one month later. few days ago I start receiving calls from Argos that first one of the item could not be delivered for a month. I replaced the item with another one (not to wait for a month) but that was not all. The other item which was supposed to be delivered tomorrow for some reason could not be delivered again for a month. So I have decided to cancel the order completely! Very disappointed!!!!!
Helpful Report
Posted 10 years ago
Brought oven (Bush) packed up after 15 months and hardly been used ! Argos wont give me any money back and have taken ages to answer my e mails complaining. Have had to buy new oven and pay to have installed !
Helpful Report
Posted 10 years ago
Argos is rated 2.7 based on 4,067 reviews