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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Gutted!!! I ordered a washing machine on the 14th April and waited for notification of delivery...and waited...and waited....The order tracking system didn't give me any information when I entered my order number so this morning-22nd April I managed to get through to a nice lady at our local store who put me onto 'expert telebooking' Nothing had been forwarded to them & I was told a manager would ring me back-which she didn't! I then rang a freephone number & the man told me there had been none in stock. Why wasn't I told this so I could decide whether I wanted to wait this long? Eventually he said next delivery would be on the 8th of MAY!!!!! I told him to keep his washing machine & give me my money back ! Won't be using Argos again. B Tunbridge
Helpful Report
Posted 10 years ago
The most awful customer service, delivery service, warehouse management the whole thing!!!! Ordered wardrobe for my son to be delivered on Saturday because me and my husband work full time and weekend is the only time we can get household chores get done. It arrived just half part set as one of two said on the box, for the rest of the second part of wardrobe we had struggle over the phone with Argos customer service like absolute hell, as the same day they again deliver wrong item box. Also they hidden the fact that part 2 item they could not deliver because it was damage we found this fact out during several phone conversation with customer service. Eventually the box 2 arrived Sunday morning in minicab with £20 gift card. We vowed never order any furniture from Argos ever again.
Helpful Report
Posted 10 years ago
Just retuned a faulty toaster to Leigh Parsonage store and found service excellent. No waiting in queues just a very pleasant young lady who did an exchange with no problem.
Helpful Report
Posted 10 years ago
Delivery of £250 camera lens failed to arrive on two promised times, they finally delivered it to a "neighbour" which was given to a person called "ZIKI" in a communal entrance of a block of 50 flats. Now most likely long gone! Absolutely appalling customers services!
Helpful Report
Posted 10 years ago
One member of staff on tills on a Saturday! So many people doing nothing!!. Waited in the que to be served 10 mins then got television I bought home and the screen was cracked!. Another half hour journey to store and another wait in que!! After complaining a member of staff came on till and we got served....service in newtownards store abominable!!!
Helpful Report
Posted 10 years ago
I've just been to the North Finchley shop to either exchange or return an item I bought as part of the 2 for £15 offer on toys. I waied in a queue to ask if I could either exchange or return the item and a lady told me that I could return. I asked her if I would get half of the £15 or not, considering each item separately costs £10. She assured me I would get £7.50 and wrote on my recept £7.50 cash back, but asked me to go to another queue to get it. I then waited in another big queue for a long time as the shop was very busy to be told I wouldn't get £7.50, but only £5. I am very annoyed as I believe that the shop should have trained the staff beter, so I wouldn't have waited in two queues to be told 2 different things. If the first lady had told me in the first instance that I would have been better off exchanging the item instead of not getting the full £7.50 I would have been more than happy doing that. It's not about the money I am complaining about, but about me wasting my time to get told two different things. I believe Argos had seen better days.
Helpful Report
Posted 10 years ago
purchased a carpet cleaner @Canterbury wincheap. 100% service and assistance from Jason. A very enjoyable shopping experience
Helpful Report
Posted 10 years ago
Bathroom furniture ordered which arrived damaged. Hole in box had been covered by Argos label. Was replaced free of charge but should never have been dispatched in the first place. Can't blame Yodel for this one! Purchased CD player which played once. Was replaced free of charge but had to visit store to get this done which was inconvenient and costly (fuel and parking). This was bad enough but today Argos have managed to provide the worst shopping experience I have ever had. A wardrobe which took six weeks to arrive, arrived damaged. Delivery was refused. Contacted 'customer services'. Oh Dear! Unhelpful. Arrogant. Rude. Ignorant and lacking in any sort of customer service skills. It was made quite clear that Argos do NOT value any of their customers and would rather lose them than try to resolve a problem. Replacement was offered but another six weeks wait. As there is every chance that the replacement may well be damaged when it arrives a refund was asked for instead. This will take at least five days. Why? Where I work we can refund instantly and I'm sure if I treated a customer the way that Argos have treated me I would be looking for another job! Looks as though I'm joining the ranks of dissatisfied customers who will NEVER use this awful retailer again. The worst company by far that I've ever had the misfortune to have dealings with.
Helpful Report
Posted 10 years ago
If I could suit no stars that would be my choice Two large kitchen appliances ordered in store advised and written on the receipt to be delivered within 5 days 3 weeks later only 1 item delivered and have to wait another 5 days for the other Compensation..... forget it!!! Ownership.... Unheard of STAY WELL AWAY!!!!!!!!!!!
Helpful Report
Posted 10 years ago
Absolutely appalling service. We ordered a bed which took two weeks to arrive, when we took off the plastic wrapping we saw it was dirty and one of the drawers were broken. After ringing Argos and speeking to a very rude manager who offerd no apology we have to wait a week for them to come and collect it. Needless to say we won't be buying from Argos again.
Helpful Report
Posted 10 years ago
I purchased an Argos vacuum cleaner model VU 02, only to find I couldn't order a replacement filter. If you have purchased one of these, filters are available from Spares Crazy
Helpful Report
Posted 10 years ago
WARNING TO ALL ARGOS CUSTOMERS - THEY WILL NOT REFUND YOUR £10 PROMOTIONAL GIFT VOUCHER IF YOU USE IT AS PART PAYMENT TO BUY AND RETURN GOODS THAT ARE DAMAGED BECAUSE OF THEIR INCOMPETENCE IN PACKING. (I BOUGHT 2 X EMMA BRIDGEWATER TINS WHICH WERE SENT JUST IN PLASTIC PACKING BAGS WITH NO OTHER PROTECTION AND ARRIVED COMPLETELY DENTED). THEY ARE ALSO OF THE OPINION THAT THEY (AND THEIR SYSTEM) ARE ALWAYS RIGHT AND THE CUSTOMER IS ALWAYS WRONG. I WAS BASICALLY TOLD I WAS LYING DUE TO THE FACT THAT THEIR SYSTEM ACCEPTED MY VOUCHER AND A DISCOUNT CODE AND THEY HAD NO RECORD OF ME USING THE DISCOUNT VOUCHER. DREADFUL CUSTOMER SERVICE. I WILL PURSUE UNTIL THEY RETURN MY £10 VOUCHER AND POST ON AS MANY WEBSITE REVIEWS AS I CAN.
Helpful Report
Posted 10 years ago
Quick and easy to arrange policy liked the fact they have a 24 hour vet line .
Helpful Report
(Pet Insurance) - Posted 10 years ago
Still wiat for my voucher because im signedet insurance since April and still didn't hawe my voucher... wait for they call back
Helpful Report
(Pet Insurance) - Posted 10 years ago
I bought a Fitbit flex which was on offer for £58.99, they charged me £79.19 and when I queried this they tried to claim that I had bought it when the price was £79.19 and that the price only changed the day after I bought it which is a total LIE. I checked on the website and also the computer system whilst getting the catalogue numbers and both said £58.99. When I called customer service It was never mentioned to me that the price was £79.19 either and she told me just to go into the shop. (I called customer service as I had left the receipt in store) DO NOT TRUST ARGOS AT ALL & WILL NEVER SHOP WITH THEM AGAIN.
Helpful Report
Posted 10 years ago
I will never buy again from Argos. Couple of times I tried to purchase something that was already used by someone else. It looks like when a person returns a faulty product, Argos will try to sell it again. Not a problem Argos, there are other companies providing better service. In shot: Avoid Argos a much as you can.
Helpful Report
Posted 10 years ago
This company is a joke. They sickened me so much messing with the delivery date I asked for my money back, luckily the coop matched there price and I ordered my dish washer at two in the afternoon and it was delivered by 08.00 the next day
Helpful Report
Posted 10 years ago
Ordered beds from argos in the Christmas sales which was over 6 weeks, finally delivery day came and no beds... Called customer services who didn't really know what was going on, on one hand they were telling me the beds were just out of stock and on the other they were saying the beds were discontinued. Having finally spoke to a manger it was confirmed the beds were discontinued. The manager I spoke to came across really understanding and sympathetic, he asked me to select alternative bed which I thought was a fair compromise knowable, what I didn't know was he was expecting me to pay the difference in the price which was £210 more then what I originally paid, I couldn't believe this. When I challenged him, he said " have your money back" another shock, obviously my custom means nothing to Argos! I wasn't going to take this lying down so I have emailed their head office it's been 3 days and I haven't even had notification that they have received my compliant... And they still have my money....
Helpful Report
Posted 10 years ago
Ordered beds from argos in the Christmas sales which was over 6 weeks, finally delivery day came and no beds... Called customer services who didn't really know what was going on, on one hand they were telling me the beds were just out of stock and on the other they were saying the beds were discontinued. Having finally spoke to a manger it was confirmed the beds were discontinued. The manager I spoke to came across really understanding and sympathetic, he asked me to select alternative bed which I thought was a fair compromise knowable, what I didn't know was he was expecting me to pay the difference in the price which was £210 more then what I originally paid, I couldn't believe this. When I challenged him, he said " have your money back" another shock, obviously my custom means nothing to Argos! I wasn't going to take this lying down so I have emailed their head office it's been 3 days and I haven't even had notification that they have received my compliant... And they still have my money....
Helpful Report
Posted 10 years ago
Recently queried dimensions of Delonghi Combi Microwave as suspicious of dimensions in catalogue.My local store PONTYPRIDD were brill.Brought product to measure before purchase.
Helpful Report
Posted 10 years ago
Argos is rated 2.7 based on 4,067 reviews