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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Bought an amplifier and electric guitar for my son for Christmas - delivered to home. Waited in for the day - no time slots could be given. Upon opening couldn't use because amplifier was buzzing loudly. Returned to my local store, no replacements in stock, lady reserved one in another store for me to avoid me queuing in Christmas returns queue a second time. Drove to second store, paid second car park. Went to collect, but was told I couldn't just collect it I had to go through their cust services. Queued again. Two hours later back home, amp working but this then showed the guitar was not. No guitars in stock in two local stores. Phoned cust services, arranged delivery of new one the next day - wait in again, no time slots can be given. Damaged guitar taken, new one left. Open new one - guitar fine but lead damaged - wires exposed. Phoned cust services to ask whether they could just give me a new guitar lead that they sell in their catalogue for less than ten pounds so my son can have his xmas present - now 31st December, was happy to go and pick it up but... No!! Not company policy, unable to do that. Have to have a new guitar and lead sent to me. Got to waste another day in waiting on 3rd January. Can it be delivered to my local store so I can collect at my convenience rather than wasting another day? No!! Not company policy. If I like I could drive to a store in the middle of manchester - miles away - because they have one in stock. Will Argos pay my petrol, the original delivery charge if I have to go to a store anyway to get what I want and third car park ticket? "No because that would be my choice to do that" erm no, my choice was to have a working product delivered to my home! Can I speak to a customer services manager as I am really not happy with the service and attitude - two amps and three guitars is really diabolical but.... No!! They (managers) are "there to manage staff, not deal with customers" (quote!). So they have had my money since mid December but my son doesn't have his Christmas present yet - it's a good job he has had other things too - not from Argos I might add!! Have emailed customer services and look forward to their response.
Helpful Report
Posted 11 years ago
Argos are good at trying to re-interpret UK retail law as it suits them. Their policy when it comes to mobile phones, laptops and cameras is that they don't take them back. They are on dodgy ground here where they attempt to avoid their responsibilities in law. I bought a laptop that was not as described and they have made me jump through hoops to get a refund. Their initial response to my complaint was that they were sorry I hadn't got what I wanted but they would do nothing. Then they would offer me Gift Cards. The final offer after a week of complaining (including to the CEO Mr John Walden - john.walden@argos.co.uk - postal address 489-499 Avebury Boulevard, Saxon Gate West, Central Milton Keynes, MK92NW) was a refund and a £20 token as a gesture. This smacks to me of a clear strategy that they will not fulfill their obligations unless they are dragged kicking and screaming to do it. I'm upping the ante by taking them to Court, reporting the matter to Trading Standards and I have already said that I will give them poor reviews where I can - consequently I am writing this. I have every expectation that I will win and it will cost ARGOS considerably more than it would if they had just done the right thing in the first place. They stack cheap stuff high and it may appear tempting but the price you pay with dodgy descriptions, misleading promotions and lousy aftersales service is what you get. A rubbish company with dodgy practices and no sense of fairplay. Go to Currys or Ebuyer - this bunch don't deserve your business.
Helpful Report
Posted 11 years ago
Bought something online and paid in advance to collect in Fast Track, when I got to the store the systems were down so they couldn't give me my order or even cancel it and no idea when they would be back up. Waited 20 mins as they suggested, then left empty-handed. Would have been better if I hadn't paid, since I could just forget that order and buy it in store from scratch. Went there for nothing, waste of my time, now have to go there again! Never using 'Fast' Track again that's for sure.
Helpful Report
Posted 11 years ago
Normally a good service from Argos as quick and easy but in mid December the website has been terrible. Each time we've been on it's stated that "oops, we're busy". Their website really ought to be able to cope with the demand of shoppers at this time of year. The whole idea of Argos - click and collect - is so convenient for busy people. It's such a shame that they can't cope with Christmas! : (
Helpful Report
Posted 11 years ago
The Flash on my camera stopped working. I returned it to Argos as it was still under warranty. They sent it off for repair. Today I received a letter which said the warranty was 'void' as the camera had suffered impact damage and they wanted £75.71 to repair it. The letter also said return carriage/handling/estimate refusal charge is £23.24. The Argos shop where I purchased the camera was unhelpful.
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Posted 11 years ago
went into argos for a chest of drawers was not sure what colour i would have liked them so they got them down to the desk opened them ip and let me see them thanks to the lovely girl Ashley, very helpful
Helpful Report
Posted 11 years ago
I got my son an Xbox and just 3 weeks later it was faulty so i rang up argos to see uf they could do anything about it and they said it must be my internet and i had just got my internet updated the previous week and they done nothing about it i am not very impressed with how they handled this situation
Helpful Report
Posted 11 years ago
I am pleased with the customer service that i recieved as they rang me after i recived my delivery asking me how pleased i was with their services.
Helpful Report
Posted 11 years ago
very shocking service for the second time and i wont be buying anything again from argos, i ordered my nieces xmas present 3 weeks ago they said it was in stock, it never arrived so i emailed several times and the only answer i got was to say there extremely busy, so resorted to ringing which i never got through 10 times then finally to be told sold out and will take 7 days to refund MY money which they were happy to keep hold of for 3 weeks with no contact!!!!!!!!!!!! SHOCKING POOR SERVICE
Helpful Report
Posted 11 years ago
I went to our local Nuneaton branch of Argos. Picked out items I wanted, checked on machine Yes they have them. After a long queue at the till I was told they are out of stock. Not happy I returned to pick another item queued yet again and was told this is online order only. This is the second time this has happened to me. Why don't they update the system when sold out and why do they put these item on the machine if you can't buy in the shop Will never ever go back would rather pay more and get better service
Helpful Report
Posted 11 years ago
Don’t buy through home delivery service if there’s something wrong with your item ie wrong size etc your local store won’t help even if customer services say they should. I was told on three occasions that I could return the Item that I purchased the day before. Now will have to wait three days for item to be picked up then hope expensive ring does not go missing and wait for refund. Poor customer service by Argos
Helpful Report
Posted 11 years ago
I have had no contact this year, but last year I had to claim and was very satisfied with your service. Thank you.
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(Pet Insurance) - Posted 11 years ago
My delivery had not arrived and it arrived two days late, they didnt even think to ring and tell me!
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Posted 11 years ago
very impressed with the customer service i recieved at Argos they were very helpful.
Helpful Report
Posted 11 years ago
Very poor quality furniture.Sofa cushions went out of shape after 7 months.After months of try to sort out with Argos I was told I could pay to have them sorted.After sales as poor as the quality of furniture.Will not be using again
Helpful Report
Posted 11 years ago
Disgusted/fuming. New mattress delivered to me from ARGOS..Iam 60 and disabled. Two big men told me THEY CANNOT TAKE MATTRESS UPSTAIRS!!!! Health and safety was excuse. I now have no access to front door as it was dumped there. ??Safety issue for me I think!!. Now have ring round to find TWO people to move it upstairs..If I find someone on Friday night...not likely and at what cost?? Will sleep on sofa till I do...Where is a mattress supposed to go??? Pack of useless lazy b""""""" NEVER AGAIN.. lLOST CUSTOMER Pat Thornton
Helpful Report
Posted 11 years ago
Black Friday...more like black everyday. This company's service is ridiculous. I received the wrong item repeatedly then returned them following their returns procedure and still have not received a refund. Despite speaking to several members of staff and emailing it has been over a month. They are quick enough to take your money. Will not use Argos in the future.
Helpful Report
Posted 11 years ago
I went to the store im emersons green and the fast track system is terrible. I queued for ages at the fast track till and then when i got to the front i was then told fast trsck customers are queuing at customer service which i had tp join the back of the queue and wait for ages. Then when it was the person on front of me turn he was asked to go to the fast track till and people started queueing behind him which meant i nearly lost my place. I was then served and my order was not ready which meant more waiting. I did not even get an apology from any of the staff. There was nothing fast about fast track and i will definitely not be doing it again!
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Posted 11 years ago
I just wanted to say that today I went to ARGOS Omagh, Co. Tyrone, N Ireland, I had a list in hand and didnt know where to start! As I stood helplessly looking round me dreading the whole process, over came an angel with the name 'Roiseen', who Im so grateful to for rescueing me!! She took me under her wing, and helped me locate and order the things that I wanted, and ordered the things that werent in stock. What a truely great staff member!! Thank you ROISEEN! [Im the lady that was doing santa.]
Helpful Report
Posted 11 years ago
Absolutely rubbish! I bought insurance for my puppy and I haven't recievrd any documents or proof of my insurance off of them and it's almost been a year!, I've had no policy number or anything! Will not recommended ! In fact I will do my hardest to put anyone I know off buying pet insurance from argos!
Helpful Report
(Pet Insurance) - Posted 11 years ago
Argos is rated 2.7 based on 4,067 reviews