Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,021 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,021 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Categories Blog My Reviews My Settings Help 1 star: Bad Just now Awful company I bought a bookcase which came in a 2 part flat pack. When it arrived on 20th December it was 2 different colours. It was meant to be white as shown on the website. Phoned customer service and went on live chat. New part to be delivered 24th December The courier arrived with part....wrong part again!. Phoned again, correct part to be delivered 3rd January. Duly delivered.....wrong part again. I have now requested a refund 4 times through phone calls and live chat. Customer service advised me 4 times they would pass this on to the help desk who would call me within the next 48 hours....still waiting😡 Argos now have the bookcase returned to them and my £165. Hopefully someone with a bit of clout from Argos will read this and have the decency to contact me and refund my hard earned cash. One star given as zero stars not available”

Helpful Report

Posted 4 years ago

“I would never ever shop from Argos because they thieves and doggy in all different ways. It’s disgusting for big company like Argos not delivering my item but instead took my money. I ordered my first laptop for my daughter but never received it, to claim my money back I have to wait 14 days to do so. Argos told me my item has been delivered but the question is where was my order delivered to And was the delivery man blind for him to take my order to the wrong address stupid and disgusting nasty customer services.”

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Posted 4 years ago

“Bough helium tank for fill ballons, didn't check straight away, and sadly find out just before preparation of birthday, that tank is empty......very sad.”

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Posted 4 years ago

“I bought a Hitchi Television, no problem until I came to install it. It would not connect with Sky. Took it back for a refund and they would not accept it as the box had been opened. How the hell are you supposed to install a television without opening the box. The moronic staff at Carlisle were totally unhelpful and vertually accused me of being a liar. I will never purchase from this company again and hope that they cease trading as soon as possible. If I could give a negative star score I would, their customer service is deplorably bad, their most helpful reply was "that's your problem".”

Helpful Report

Posted 4 years ago

“Bought a iPhone and it gave me error at checkout although money left my bank. Contacted them they said there's no record of order and money will return within 3-5 days. Don't order from these money hungry animals. Seems like this is a common problem for a while yet they haven't fixed it. Imbeciles”

Helpful Report

Posted 4 years ago

“Argos put on a public face of caring but this just put on to get you to purchase if anything goes wrong this is the truth abnout the company.4 months ago we bought a matrress from yourselves on day was supposed to be sent we disposed of the one we had because we had a call from driver saying they would be with us within an hour ,in that call i told him we had to distance ourselves from him because we were SHIELDING (we are shielding because both of us have ms and are highly vunlerable)he said fine.2 hours later the mattress was not delivered so i rang to be told the order had been cancelled,i said what you on about?the replied the driver had cancelled it as he was frightened we had covid ,the MORON did not know difference between shielding and self isolation.THE JOKINGLY CUSTOMER CARE DEPARTMENT said it had returned to depot so i asked could it be redelivered as it was their companys fault they astounded me by saying no it would have to be sent back to stock and would take about a week to redeliver.they expected us to sleep on floor for week 2 disabled people.with all their 1000s of vans did not have the technology or sense to do this we cancelled and got a professional company to deliver one for us NEXT DAY.I vowed never to buy another thing from argos cowboys however both of us did have laptops from argos we had both paid £94.99 for 2yrs breakdown care on them on 21/12 i spilled a drink on mine and it stopped working,i phoned domestic and general like book says to be told i did not have a policy? lucy did and we also had several other items registered with them but not my laptop,they told me to talk to argos customer care i phoned they could see the receipt but not the laptop it was protecting and because it was bought instore i would have to contact them,so i did they said they could not understand why the insurance company did not have it(turned out wrong address was registered by them for my laptop) so they told me to phone insurance company and ask them to ring store so i did.the insurance companty said they would not ring the store,so i rang argos at LONG EATON AGAIN they said i would have to come instore i had explained i was SHIELDING and had been since february 2 weeks before official lockdown and apart from hospital visits had not been out,but was told only way to sort and as my laptop is my main way of staying sane i reluctantly agree.i got to store saw manager and after some toing and throwing from them and insurance company the manager agreed with them and said my laptop would be picked up on 25th to be sent for repair i laughed and said they not gonna pick up chrismas day but argos manager was adamant that was case ,few hours later got phone call from repair company saying they did not work christmas day (surprise surprise but argos are masters of miss information and lies) but they did pick up on 27th told me when was going to be inspected on 4th jan got a message saying was going to be repaired by 19th jan.then tues 5th got an email from argos saying my laptop could not be fixed and here was a egift voucher for the £400.and its really easy just go and pick your item and pay for it.so i went online but they do not have a single 17 inch laptop for sale(i need larger screen as my eyes not that good)either for delivery or collection apart from 1 75 miles away from my home.so i rang customer services,spoke to young lady who said her company does not have the ability to transfer a laptop 75 miles to my local store or deliver it to home (i suppose it does take an eliment of effort and caring to exicute)but she said she would pass over to payments team and sure although she could not guarentee due to surcumstances they would issue as cash,the team would contact me within 48 hours to discuss.i would say argos could not lie straight in bed but to do that you would actualy have to deliver bed to do that.after no phonecall i rang customer service and spoke to ollie who in fairness within his scope was most helpful,i explained this all to him again he contacted his customer resolutions department (change your name to fo we dont care)who informed him it was in small print if could not repair item they would issue e vouchers to be spent at argos (this would be fine if you had suitible laptop for me to spend money on)im sure argos if any senior member of argos read this they will think their reputation has been enhanced by their actions and even if they feel need to take this down can read on all other platforms im about to put this on.the order number listed is for 2year agreement not my laptop or previous bed order but im sure if argos do reply to this will be with pretence of going to sort out ive spent hours of stress trying to get them to show some responsability”

Helpful Report

Posted 4 years ago

“I ordered something from Argos and it never arrived. I had to chase them over the online chat and phone to rebook the delivery 3 times and I waited for 12 days... they didn't give me any reason or excuse as to why they didn't deliver it. In the end I had to cancel and get my £200 refunded...even that was a proving to be a problem. Awful experience.. I will never want to deal with Argos again.”

Helpful Report

Posted 4 years ago

“I purchased a product from Argos a joie pushchair which includes a baby car seat from city centre whilst waiting outside in a que on a cold day as Argos won’t allow you to enter. After collecting it I returned home where I began assembling, although it might look nice but I was shocked to see how Argos can sell such an awful product espeacially for a newborn baby. There is absolutely no cushioning for the baby it’s so hard it’s unbelievable. Really disappointed and to top this off you have to return it to a Sainsbury’s store with an Argos which is more of an inconvenience by this policy”

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Posted 4 years ago

“I'm trying to buy a product from you online but when i go to checkout the trolly keeps emptying on it's own. I'm assuming Argos must have shut down as no answer on here, twitter or online chat. Rubbish”

Helpful Report

Posted 4 years ago

“Placed order for delivery. Waited in all day and it did not arrive. Messaged argos without a response. Happy to take your money but speak with you”

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Posted 4 years ago

“returns I purchased a dash cam and when trying to set it up I found that it was faulty (annoying but these things happen) I went online for help and was told on the chat line that it was the manufacturers responsibility for the warranty and not argos, I then rang the helpline for my local branch (drakehouse sheffield) to listen to the same thing on a recording, the next morning I went to the above branch ready for an argument and the lady that dealt with me was very helpful and offered me a full refund or replacement I chose to replace the item the moral to this sad affair is do not contact anyone just turn up to the branch and save yourself some hassle”

Helpful Report

Posted 4 years ago

“A day ago Not fit for sale poor service I would also like to give argos minus stars.. Bought 2 sofas 6 months ago delivery 2 attempts terrible service Reported that one of them had dipped so they sent an engineer out got the report this morning saying I'd been sat in the same spot to long called argos to be told that it wasn't a manufacturing fault and said if I wasnt happy I can pay for my own independent engineer If the sofa was 10 year old I'd say I'd got my money's worth but 6 month old it's a sofa your supposed to sit on it if it's not a manufacturing fault then it's a quality issue and it's now discontinued wonder why..it's like buying a car and not been allowed to drive it Won't let this drop asked them to send me the engineer report and a transcript of the call they had just recorded..I'll be going to trading standards and citizens advise...they think there untouchable with being a large company..won't be for much longer the way they they deal with customers issues and there minus stars for service very poor”

Helpful Report

Posted 4 years ago

“Tier 4 refund policy forces you to buy items without seeing them but you can only return them to "argos in sainsburys" stores which are miles away - clearly no one will tell you this beforehand and not one single email is available to raise a complaint. I am never buying one single item from them again.”

Helpful Report

Posted 4 years ago

“Argos supposed to deliver my tablet on 26th of December between 7pm-11pm I received text that my order is on the way about 9am I tracked and it says “we wasn’t able to deliver your order today “ i called to customer service and was told the van broke down I arranged for next day 7-11again as only one option was available. Next day received email my order is on the way 8.45pm I tracked and it says your order was delivered but I haven’t received anything now have to do a complaint”

Helpful Report

Posted 4 years ago

“Our Bush TV screen went blank over a week ago now. The TV was only 4 months old, returned to the store only to be told to take it home and set it back up and call customer support, which by the way we're excellent. The technician did a few tests and decided it couldn't be repaired, I had to download some photos and send to prove basically it wasn't damaged, at this point I thought I'd be able to take the TV into store and swap it for a replacement TV, but no we are now waiting for a third party to collect our broken TV and deliver a new one. Why have Argos gone down this route, ok it's not the end of the world, but come on, leaving a family with no TV over Christmas through no fault of their own is not in my opinion very good customer service. Extremely disappointed. We work for the NHS and have not had any leave since March, with the first Christmas off in 5 years! Thanks Argos. 😣”

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Posted 4 years ago

“They make it extremely difficult to do a returns. Can only make a return to select stores during lockdown (Argos concession stores inside Sainsbury’s but not Argos collection points inside a Sainsbury’s and no direct Argos stores either). This is not made clear on the website and customer service is awful and untrained in this. Called CS just before heading out to make sure I can return at the nearest store, was told yes and called the Sainsbury’s ahead of time to confirm and they said no. Called again and they recommended a different Argos/Sainsbury’s collection point 30mins walk away. Got there and can’t do the return as it’s not a concession store. Another lady there has the same problem as me. Ended up having to walk all the way back home and then 30mins in the opposite direction to get to a correct store for refunds as customer service desk have no clue 😂🤣😂 never buy anything from Argos again, sticking to Amazon prime.”

Argos 1 star review on 25th December 2020

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Posted 4 years ago

“Argos seem to have a common issue which they are unwilling to acknowledge where they take an order and the payment is set to pending in the customers account. The order is then not generated.”

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Posted 4 years ago

“I received a text from argos Barlow stating that my order was ready for collection, but I never ordered anything from them. Obviously they sent the message to the wrong number. I called the shop on 6 occasions but not an answer. I hope that the person who placed the order will be able to collect it. I find the phone service to be appalling, you can't even leave a voice message. I'm thankful that I'm not an argos customer and from reading various reviews I never will be”

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Posted 4 years ago

“Purchased a TV that was not fit for purpose. Tried to get a return but was pushed towards Philips ( bought the TV from Argos not them) who pushed me on to Equinox who were supposed to repair it but didn't. Argos won't accept a return without a code that nobody will give me. I would strongly advise you to avoid them unless you are confident you don't need to return the item.”

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Posted 4 years ago

“Delivered twice to wrong address, ordered item on 3rd of december, Christmas present for my son, still no refund or no item, live chat is a complete farce dont use it!! I spend 2I a year easy at argos but never ever will I step foot in an argos store or order anything from them again after this, the live chats I had trying to fix the problem never fixed the problem, they blame the 3rd party for the issue? Sorry argos YOU chose to deal with a third party, I'd say choose better next time! I will be publishing a campaign starting early 2021 with all available reviews from argos as to why shopping there is farcical all over instagram Twitter and facebook”

Helpful Report

Posted 4 years ago

Argos is rated 2.7 based on 4,021 reviews