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Argos Reviews

2.7 Rating 4,075 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,075 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
I waited a week for a item to be delivered to be told on the day it was not coming. Was offered a Saturday 3 weeks later.I took a refund
Helpful Report
Posted 9 years ago
Ordered a bed which i needed urgently as i had company arriving so chose Argos as they delivered within less than 24 hrs of ordering online Pretty Good you might think but oh no on arrival and unpacking the bed was in a pretty bad state loose panels plenty of chips and grooves i personally think a 2 year old could have made a better job of making one Ok Argos only supplied but on telephoning customer service was told could not collect for 2 weeks at earliest and it would be 5 working days after that so nearly 3 weeks in all before i get refund back so in the meantime no bed and no money to buy a new one its ammazing how they can have one delivered to me in less than 24 hrs and take money out my account for unfit goods Would never ever purchace from them again or would not reccomend
Helpful Report
Posted 9 years ago
I have been others customers for so many years. I had a very bad experience with Argos split payment between Argos card and Master card. I did not receive any refund on my Master card because of the said they've refunded everything that but I did not receive anything I will never ever use this service again.
Helpful Report
Posted 9 years ago
Ordered 2 x 'Me to You' sets for a cat that were supposed to include cat bowl, food mat and canister. The boxes that I received in store (Stratford, Stratford Centre) stated that I was receiving the item that I ordered. Get it home and open it and it is 2 sets for a dog. Now as much as I would love to own a dog, I do not. My partner and I have 2 cats. Sure, they can't read and probably wouldn't care, but that isn't really the point, is it. As this is sequential orders that have been mucked up (whether due to their fault or the fault of Pet Brands), I am once again having to waste time returning items for replacement or refund. Argos, I'm getting this one sorted and then I am done with you!
Helpful Report
Posted 9 years ago
Quickest delivery ever!!! Had a call this morning and the fridge came within the hour, fast and efficient delivery men,thanks argos will be ordering the matching freezer asap
Helpful Report
Posted 9 years ago
Fast track -brilliant staff friendly helpful knowledgable
Helpful Report
Posted 9 years ago
I ordered two items on the 31st May and arranged for delivery on the 4th of July at the time of 6pm-9pm I received a call early that morning to say I would get a call 1 hour before they were to deliver, no call an my items did not arrive!? I then rang the call centre at 8am the next morning on 5th July an spoke to a lady stating my problem she said there was a problem with the driver and he was unable to deliver, but assured me that I would have my packages by 12 noon that day. When I rang to see when it was coming so I could arrange a new number too be contacted on and for someone to come down to wait in my house as I was working she said it all out on the van so should be there at any time now, when i rang yet again to see where it was up too they had rang my house even though as I was led to believe they knew I wasn't in, they rang anyway an then attempted to deliver the packages!? When not getting any answer (which the wouldn't have as I was WORKING!) took the packages back an signed them off as a cancelled delivery!!????? And allocated them to someone else!! as I found out after 4 phone calls and 5 different people I have spoken too by the 6th call I had lost all hope and nearly my mind as I got told that one of my items was out of stock? I don't know how when it was to be delivered the day before, so now I have came to the conclusion that my packages were never on the van and it's been one big run around and a total waste of my day and time. I made my final call and by then I just wanted to finish it all so claimed my money back I am unbelievably disappointed in every area this has been handled and will therefore never shop online or in store again. From Mrs L hall
Helpful Report
Posted 9 years ago
I ordered 5 packs of deck tiles. After a ridiculous experience of ordering, the web indicated the collection date. I had confirmation emails that contradicted each other, all sorts of amounts detailed as paid. I called and asked for clarification but came off the call more confused. I went to the store and still have no idea what is going on. But have ended up with a "gift card". I now await the payments and credits to go through my bank to check what I have been charged and recredited. DONT ORDER AND PAY. I'd only click and collect in future if I HAD to purchase from the store.
Helpful Report
Posted 9 years ago
bought a 55invh TV which I hired a van to collect. Took it home and there was a clicking noise. Argos customer service told me to return it back to the store where they would replace. Other retailers would have repaired or replaced the item at your home. Argos don't offer this service which is shame because buying large items from them becomes to high of a risk considering that most Argos stores are deep inside town centres where car parks are quite far.
Helpful Report
Posted 9 years ago
Awful awful customer service. Purchased a sofa in September 2015, the cushions have now gone soft and thin, despite "dressing" them every day. The worse part of the sofa was that underneath there is a foot missing and all that is left behind is a bent thick screw, the sharp bit has been exposed and scratched our engineered wood floor. This sofa hasn't been moved since it was delivered, but I decided to clean behind it a couple of days ago and that's when I discovered the problem. Contacted Argos who arranged for an Engineer to come out and he has reported back to Argos to tell them it's not a Manufacturer defect. How is it not a Manufacturer defect? There is a major part missing! And we have the proof and the bent screw. Going to have to go through more channels to get this resolved.
Helpful Report
Posted 9 years ago
will never make another online purchase with this company , customer service is appalling , ordered a bed inc h/board , had botched delivery because they had an older phone no registered though we gave correct no on the order paperwork . that rapidly became the reason for delivery guys to be stressed , ending in incorrect procedure when signing for delivery , we were not told it was our responsibility to count items , of which one ( headboard was missing . result we were told later that we had signed for 4 items (only had 3 on the day) have been treated like criminals ever since ( no headboard received ) BE WARNEDmike Cox
Helpful Report
Posted 9 years ago
Tried phoning Patrick branch in Glasgow! Wanted to amend a order to buy two TVs instead of one. Was on the phone for 15 minute's no answer, tried another two times. I have now purchased the TV's from currys.
Helpful Report
Posted 9 years ago
The worst company to deal with. There customer service is non-existent. They do not read your emails when you make a complaint and fobe you off!! Argos should look at other retailers like John Lewis. The worst retailer
Helpful Report
Posted 9 years ago
Customer service was excellent, support from staff to ensure I bought the right items and same day delivery, great communication, excellent service altogether. Thank you
Helpful Report
Posted 9 years ago
ref;15703834 I purchased a patio set 2 yrs ago, the description stated it was weather resistant, can be left outside all year, made from steel with ED coating and Rust Resistant. The patio set has now rust appearing all over as the coating is peeling off. I have sent 2 letters with photos of the rust stating I do not expect a full refund but some payment I can use towards another patio set as this is clearly a manufacturing defect. Your reply was I should get a written report from a qualified professional related to the product. I have tried several garden centres even a metallurgist and guess what, nobody will do this. I am very disappointed with Argos a brand I use a lot. John Alley
Helpful Report
Posted 9 years ago
Received a prompt delivery today order made day before, paid extra as a fridge freezer is a must, the drivers just dropped the delivery, item not checked as was still in full wrapping,and went, as i was at work my son took delivery but there could have been a fault with it, when ordering products Argos states items to be checked and if not satisfactory you do not accept and the delivery drivers take away so my concern is the correct policy and proceedure as stated by Argos is not being followed through, and we should not have to dispose of the packaging, so hence the item was dumped at the door and left
Helpful Report
Posted 9 years ago
I was at Doncaster Wheatley hall Road and I could not find what I was looking for so I asked a young lady lindsey was her name for help and she found wot I was looking for as my daughter has been in a car crash and will never walk again she pointed out all the home help in the book and found everything I needed one less thing for me to worry about she then went round and served me at the till so I wasn't waiting great customer service couldn't ask for anything better
Helpful Report
Posted 9 years ago
Staff have no brain and awful customer service. Went Argos gallows corner, bought a steriliser. Lady serving says would you like to add bottles to that for £16. I replied are they the black ones? She replied the computer doesn't say, I asked what size are they? Her response, it doesn't say. I then said does it say the size of them, to which you can guess her saying, the computer doesn't say! I then said any chance you can find out? Her reply, no one will know any different! My response was, well I guess il say no to the bottles then thank you very much! Absolute joke!
Helpful Report
Posted 9 years ago
waited two weeks for cooker to be delivered ...gave me a time of between 7am and 9am the delivery came at 7am without the cooker....I went on chat and the girl said this was just a provisional time and it could still arrive even though the delivery guy told me it wasn't on the load....11 I got a call to say it wasn't coming due to shortage of delivery drivers so we agreed on a refund which she said would be in my account within the hour it wasn't so again on chat to be told the refund wouldn't show in my account for 48 hours....I was at no point treated like a valued customer more of a burden I do not find argos customer friendly and will not be shopping with them again
Helpful Report
Posted 9 years ago
Purchased a zoostorm computer when it arrived it was damaged inside parts moving about sent it back 13 days ago hear nothing since i will be asking for a refund now.a terrible service
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,075 reviews