“Absolute waste of time, your told to try and self isolate try an dorder online, so you book a slot mine was 2 weeks away from 80 items I'm now told 60 are now unavailable, what's the point? And some hav ei creased in prices by 50%?? So you think you hva edone your shopping and don't go out, but on delivery day your order has dimmished so much that you may as well have gone out to to get your shopping, pointless doing this online! Rks”
“Thankyou to people stocking shelves and checkout people,sorry no names as I been so shocked at so little on shelves this week when I went to do our shopping it upset me,lm 63 my husband 75,never seen so little.your team were patient and caring.Thankyou all x”
“I went to Asda picked up a few grocery’s and some Budweiser the couple in front of me had put there grocery’s through and had a bottle of spirits they had to get assistant to put through scanner I was next and asked if she would do my buds because she was already there and it would save time and it was getting busy but I was greeted with wait your turn and I was next but I said nothing put my grocery’s through as she walked up and down she could clearly see I was waiting so I signalled to hear again even though she was not doing anything I was greeted with in a minute so I waited and another younger girl came over I was furious to be treated this way im 56 years old and have never been treated like this in morrisons and Tesco who staff are more helpful to customers this 50/60 year old glasses dyed blonde hair overweight lady needs to be told on how rideable with the public l know your company probably gives talks on dealing with the pubic as my own company there are always a few who let the side down maybe need to be put in the back out the road so my journey to Asda Parkhead wasn’t a pleasant I’m only complaining so somebody else didn’t get the same treatment as I did”
“Absolutely rubbish don’t order anything from Asda online, i’ve been waiting six days for delivery,
out of the 14 items ordered I have only received six items rest all out of stock.”
“Placed online order as I have done for the last 5 years, every week same slot, today I had a text saying your drive Thomas will be with you later than planned, keep checking for up date, I did and two hours after it should have been delivered it said CANCELLED! What the hell I've had no explanation and got no food 😡😡 appalling then get told it will be 3-5 working days before I get a refund”
“Early opening for vulnerable and over 70’s. Well whole experience of getting in and being able to do shopping was good, no complaints on that, it was when it came to paying at till, I was met by the till worker questioning my vulnerability to which I replied that I was a type one diabetic with several autoimmune diseases. To which I was told that didn’t make me vulnerable and I wasn’t old, she then continued to Chuck my shopping down to the bagging area, squashing my bread and crushing fruit and other items and a bottle of make up remover split and wasn’t replaced. She left me feeling humiliated and guilty for being vulnerable. Not being funny but I wouldn’t wake my kids at 5 in order to go food shopping if it wasn’t essential. I had tried getting it delivered as myself and family are in isolation but unless I could wait 3 weeks for food it wasn’t an option, I also tried a pick up slot but I booked that Sunday and by last night most of the products I’d preferred were out of stock.
Made a complaint to store manager and he was very understanding but I felt I had to complain to the complaint team by phone who were very apologetic and are going to deal with this worker what ever that means.
Can’t fault ASDA as a whole, just this till worker.
It’s completely put me off going out to get food shop from now on.”
“Well opening for seniors and. vurnable customers was a load of nonsense .Our store at Robroyston opened at 6am this morning we there for it opening all ages went through the doors somewho where quicker on there feet so it was just the same mostly empty shelves .Asda needs to look at this situation and try and come up with a solution.”
“Absolutely dreadful customer service almost amounting to fraudulent practices. Placed an order with Asda, when items were delivered, some items were not included and cheaper substitutes included for the other items. Hence the items ordered were far cheaper than the original amount. However, Asda charged us the full original amount which we noticed on our credit card statement. A few days later rang them and spoke to their customer services who provided wrong advice, was unhelpful and insisted that I need to log into my account and complete a refund form. This is ridiculous I said...why do I need to fill a form because Asda fraudulently charged me fat more than the cost of items delivered. Tried to fill the form, it didn’t work appropriately so had to ring back a second time. Got someone else who then advised that the balance amount would be automatically refunded within 3-5 working days. Asda is absolutely dreadful. Have been ordering with other companies who have also delivered fewer items but charged us the accurate lesser amount. Asda is useless and then has clueless customer service staff who provide wrong advice almost amounting to fraud.”
“WAS SUPPOSED TO BE EARLY SHOPPING TODAY FOR ELDERLY ETC YOUR STORE IN HARLOW LET ANYONE IN AND CUSTOMERS WHO SHOULD NOT HAVE BEEN THERE STRIPPED THE SHELFS YOUR MANAGEMENT JUST SAID TO COMPLAIN TO YOU BECAUSE THEY COULD NOT DO ANYTHING ABOUT IT BUT OTHER STAFF TOLD US THEY JUST PUT EXTRA STAFF ON TILLS INSTEAD OF DOING WHAT THEY WHERE THERE FOR TOTALLY UNFAIR FOR ELDERLY AND VULNERABLE CUSTOMERS WHICH I AM ONE”
“Asda Cumbernauld fab staff. Controlling the bulk buyers. Big thank you to Janice at customers service desk ,great asset to your selves always happy and so helpful. Asda cumbernauld pat your selves on the back . You all do great job thank you”
“Over the last week the staff have been fab,monitoring and meeting demands of the public . Janice at customer desk fab and just a happy helpful girl . Goes over and above to help you. Great asset to asda. Big thanks to all staff”
“Just been to my local Asda , cannot praise the staff enough, trying to replenish stock as quick as possible, manager was very helpfull too, thankyou very much.”
“I have shopped at Asda store in Ashton-under-Lyne for over 20 years and I have never been has stressed out with the set up at the tills, among lots of other customer’s I don’t understand way you are insisting on pushing self serving on to your customers! There clearly not enough room for this and will put me off coming in to do my shopping.”
“As a regular monthly, online Order Customer I am disappointed and disgusted at the amount of items which are now "out of stock" at the Caerphilly Store.
However Tesco's are in stock of handsoap, Wotsits, Quilted Toilet Paer, Chicken Soup, Absorbant Sponge Cloths, Heinz Ketchup, and Jammie Dodger, Bourbon, Custard Cream Biscuits.
It will be many months before I order from Asda. as I feel let down by Caerphilly Store Managers and Asda in general.”
“True some of the shelves are empty, but I tend to improvise
buying similar products - biscuits, soap, bread, etc - There is always an abundance of sweets and choc however!! Can your cafe please stock the front of the cafe and shop with a few delicious savoury biscuits please. Much nicer than sugary ones.
Thanks.
Customer.
16th March”
“Thanks to the lovely chap who was collecting trolleys today in Penryn ASDA at 5pm who took the time to help me load my shopping in my van with my 3 year old. A charming man who took the time to comment on how heavy my bags looked and also take my trolley away after. Bless him for going the extra mile much appreciated. An asset to your company”
“I like shopping at asda a good range of products but today some of the shelves are empty it's not fair I hope to think that people who are stockpiling arent being allowed at the tills but the On line shoppers are different story as it cant be monitored . Hope everything gets back to normal soon .”
