“I have just been to my local store in South ruislip and with all the security and restrictions in place by government it was very amateurisly run. I was asked to go to self scanning as I had a small trolley. It was faster but people were standing too close together. I didn't recognise some of staff probably brought in from head office with not a clue about retail trade. Tesco waitrose and sainsburys got the right idea. My friend just been Aldi and very good there.”
“We are isolating and have registered on the government website as vulnerable so we can get piority slots but nothing sorted and I have emailed Asda and spoken to customer service but still no help and we are struggling to get food etc and no one can drive in our house and the only way we can travel is by bus which is very risky for us as hubby is high risk and my next slot is on the third of April not impressed with your company”
“I am a NHS worker I went to your Charlton store to & got everything I needed as I work 12 hour shifts in A&E 8-8 it’s very difficult to get anything I need thank for making it easy as I had just finished 6-12 hour night shifts”
“Accrington Asda allows 2 customers to shop that's a joke!
Online slots have been unavailable for weeks AVOID!
I would happily give you a zero rating!”
“I felt it only fair to praise the staff at the swaffham store for their hard work under the current situation, they have been fantastic always polite, time for customers to explain the product availability, despite having bad mannered customers airing their views because they are unable to have what they want in the quantity they want, the staff are a testament to the company”
“Felt the need to write this felt so disgusted with Asda. My cousin who is a nurse at NGH kindly got me a few items from Asda on Monday morning on her day off. She told me the upstairs in Asda was still open with plenty of people with children shopping this was so not necessary, I am aware the guidelines of what to do and what not to do have tightened since then but it was left to company’s to use there common sense and close the upstairs off as only food was important.
Also she was very annoyed with a member of staff (very sorry she did not get a name) at the shop and go section who was annoyed at my cousin who asked her politely to allow her to pass without getting too near to her as she was talking to another member of staff, as my cousin was trying to follow the guidelines as best she could, when she finally got to pay help needed from a staff member for her to to complete the transaction, she clearly heard the staff member who had been rude to her say to another member of staff in not a nice tone of voice “ you can deal with her”. I was so angry when she told me what had happened, she is trying to help both me and my sister plus look after her own family on top of doing the demanding job like so many others. I really wish I knew the name of the staff as she ought to be ashamed of herself. Two very annoyed and disappointed customers of yours.”
“Placed a delivery more than 2 week ago got an email today when my order was ment to arrive only 3 items where available from the 32 items I have placed. Very disappointed with Asda customers service”
“Hi I work for the NHS so attended the NHS hour 8-9 at my local Langley Mill store. This was very well organised we got in right away and the store was well stocked with everything so I was able to get all I wanted. A much better experience than Tescos NHS hour just Sunday they had no bread, milk, veg, fruit ,meat all freezers were empty what a waste of time that was. ASDA ALL THE WAY FOR ME NOW !!!! WELL DONE TO ALL THE STAFF”
“They simply CANNOT COPE with the internet shop -they blame internet providers for this - web breaks down all the time , can't get on the site ,they keep kicking out bits of order saying unavailable , but then when replaced them they go back in as available , but then they kick them out again and so you go on , can't get delivery slots at all as not listed as available in the time given and and none listed after that ,so nothing , if you do get an order slot , you cannot amend or you loose your slot , cant check out , all you get in trying to put in the CVv no is that there are postcode problems or statements that ASDA can;t retain the information , this can all take hours , can;t speak to ANYONE about the problems for hours on end , when you do you just get a a laughing woman who tells you everyone is having the same problems , they are simply not providing a service”
“Thank you Morley Asda have shopped this after noon, found everything I needed and you made me feel safe. My thanks to all your staff who are working so hard”
“A big round of applause to the cramlington store during the coronavirus , The way they are dealing with the situation is brilliant.It's a shame people can't comply to what they are asked to do .Come on people let's work together and do as we are asked as we do our shopping to keep everyone safe”
“Sadly all the slots are booked out for weeks now but have to say that Asda were excellent with our first delivery. I was abroad when I first found out about the potential restrictions due to COVID-19 and signed up to Asda to ensure we at least had some nappies and milk for our little one. Our delivery came exactly on time and the driver was courteous and professional. Hopefully when all this chaos is over we intend to use Asda home delivery again.”
“Just had my shopping delivered .. delivery man sanitised his hands before he took my bags out the van then stood back at my doorstep I stepped back and he put things just by my door..he was cheerful and as he walked away he said keep safe .. Asda only changed a couple of my items but had sent me an email yesterday regarding this .. well done Asda ..!!”
“Firstly i find asda a very dishonest, untrustworthy and liars, I have been shopping online with asda for almost 30 years, so a valued customer as far as im concerned, I made an online order on the 13th of March available slot was on 23rd march, so i thought ok have to wait over a week, thought no big deal beings i have had trouble buying from asda stores for the past 2 weeks previously due to shelves being empty and freezers empty of food despite working in the healthcare system, having diabetes and asthma i risked my health by going to my asda supermarket, anyway i checked every day to see how my online order was going everything fine untill the morning of 23rd march when my shopping was due, the £53 online order had gone down to £21, 38 items had gone down to 15 items, even my 1 each of toilet roll, bar of soap, washing up liquid, beans, tomatoes all became unavailable, i wasnt annoyed at that point untill 5 minutes after i looked on the website and they had the unavailable items in stock, what a disgrace, if anyone is making people panic buy it is asda as they seem to be holding back on essential items off the shelves, shame on you, to make matters worse they had taken my full £53 payment, can't get through to customer service, no replies on any of my 6 emails, i go back on my asda account and its asking for my full name and date of birth and the sort of card i used ??? This rings alarm bells in itself, so people BE AWARE!!! As for you asda you can wave goodbye to my custom now after almost 30 years for now and in the future, ASDA you need to remember, if it wasnt for customers there would be no ASDA!!! I am urging family friends and others to boycott, i will now shop elsewhere. Stay safe everyone.”
“Very bad!! Ordered a delivery on Monday, next available was for Friday, everything was fine all in stock. Come Thursday I receive an email that half of my shopping wasn’t available!!
I wasn’t greedy I purchased 1 of everything I needed!!
It was dried food!! Toilet roll etc (not fresh items)
all these items were available Monday! So Asda must have given them to someone else
Now Asda shouldn’t have taken my money Monday, to receive a message on Thursday no shopping!! And then have to wait for my refund.
Disgusting.”
“I'm self isolated,underlying health issues in vulnerable group totally reliant on home delivery.went on line to place order with asda today at 3am thinking to avoid busy times to start site wouldn't let me text in items,after TWO hours I finally completed my list and available slot( which would expire at 6-18 am) after all the time trying to compile list I was unable to complete because it kept sati g sorry town or city does not exist.....errelevant because I was putting in my cvv number and as a longtime registers customer my details are automatic!! At 6-45 nearly FOUR hours later extra security info asked for via card issuer not automatically directed as at any other time when security is asked for told to phone card issuer!!! No shopping,complete failure by Asda and at a loss as how to get food,cats food,oh PS as I tried to complete my slot was cancelled...next available would have been 18th of april.! I'm not an impatient person,this is a war,but Asda you failed in your promise to provide and passed the buck back to me as a customer,perhaps you might be more efficient if you adopt Morrison's box policy?”
“Dreadful service
I made an on line order, due to the fact that I’m ill. Half of the items I requested were unavailable. The delivery was supposed to be between 4&6pm, at 9pm I gave up waiting. Couldn’t get through to customer service via phone.
Next day I checked my bank account, the full amount was still pending & the delivery status on the ASDA website said delivered! Tried many times to contact by phone, can’t get through. Requested a refund, stating purchase not delivered. Automated email said refund refused, no reason given. Emailed customer services & email bounced back, because ‘they are unable to deal with emails at the moment’.
Absolutely disgusted with ASDA, I used to shop there every week & have done for years. Not now & never again.
Checked my bank account this morning & the thieving so & so’s have taken my money!”
“We are in the vulnerable and high risk category and do not drive and we have had to cancel my son’s 21st birthday celebration in London.,I tried to amend my order for tomorrow to add a birthday 🍰 but was told that i might lose my order by amending it why can asda help vulnerable people who are isolating so they do not get the virus other supermarkets are doing this and as I can not get to the big Asda my son will go without and no celebration not happy”
“It’s quire clear that Asda are not fulfilling the online orders by a long chalk. I received reassuring emails from the CEO even asking me to donate to the food bank. The basic essentials are missing form the orders. Anything tinned, pasta, Washing powder, hand-wash, meat, poultry. 22 items missing on last order. I feel so sorry for the delivery drivers. We are having to go out to shop and risk our health. A message to the CEO, please send an email to reassure online shoppers that their orders will be fulfilled.”
“AWEFUL AWEFUL AWEFUL - they simply CANNOT COPE - web breaks down ,they keep kicking out bits of order saying unavailable , but then when I replace them they go back in as available , can't get slots till after 11/6/20 as not listed as available and none listed after that , cant check out , cant speak to ANYONE about the problems
WRETCHED , just nonsense”
