“South Shields. I am used to unfriendly staff in Asda, but today I have never been more disgusted. After my autistic girlfriend walked past an Asda employee, perhaps too close during the pandemic but surely it should not have resulted in the staff member following us down the isle, shouting abuse at us. Maybe it was because we looked like we wouldn't stick up for ourselves but this was unacceptable. Never going there again.”
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Mr Michael McDonnell
9 reviews
Updated 7 days ago
I'm a long term online grocery delivery…
I'm severely disabled and rely on regular online asda deliveries for all of my shopping.
Customer ID: 7107316948. Please can Asda help?
I'm a long term Asda online grocery delivery customer. I've been receiving deliveries for many years.
During the current coronavirus pandemic Asda has cancelled my recurring weekly delivery slot for no reason.
I now can't get my shopping delivered when I need it the most.
I've tried to contact asda via multiple phone calls and emails but there is no way of contacting them.
Asda should look after its existing customers rather than expanding it's business by taking on new customers at this very difficult time. Terrible service from Asda.”
“We had a home delivery midweek pass but can't get any slots. We paid for these but there is no mechanism to get through to get a refund. My wife is categorised as very vunrable as she has a condition which had destroyed her immune system. Every time I go shopping she is st risk from me. I am now have g to self isolate in out own home thanks to Asda not honouring our pre paid slots and placing her life at risk. It has taken almost 3 weeks for the government to finally register my wife is 've
Vunrable. I appreciate things are difficult right now but this is appalling service. We have been with Asda for year's and this is how they treat us.”
“Have used Asda for 5 years without a problem...until last week.
Have a permanent delivery slot booked however can't access my delivery for tomorrow to complete order. The system has changed recently and one can only amend an order two days before delivery to give other customers a chance of obtaining goods. That is a joke as my last but one order had 35 of the 45 items deleted as out of stock!
Asda are now impossible to contact either by e-mail or phone. Previously used e-mail addresses to Asda head office are now being returned, local stores are not taking calls, forget customer services number, 2 hours waiting today & gave up.
Absolute disgrace as other loyal customers are saying. We are in self isolation with health issues which Asda are aware of & are reliant on weekly deliveries.
Why has Roger Burnley increased home delivery slots by 300.000 per week when they were struggling to service what they had...at least the shareholders will be happy and his bonus will rocket!
Accepted that these are very difficult times but to have a corporate such as Asda who have made themselves uncontactable and not fulfilling their contractual obligations is a sham.”
“So, was shopping yesterday (April 8, 3pm) at Asda (Cemetery Road, Bradford) for my family and I was turning into the dairy aisle. Worker A moves aside to let me through, then worker B shouts "thank you" and comes towards me and yells at me for not having manners and not saying thank you. The virus is passed on through tiny water droplets from the mouth so I was minimising me speaking and contact with people. Anyways, I said sorry and looked away. I quickly got out of that aisle and went back to get what I needed after he was gone. And then I saw him from a distance chatting with his colleagues up close several times, not social distancing at all. I know everyone is stress about this pandemic, but he (the staff) didn’t have to do that and vent out on me. He was being a hypocrite by lecturing me about manners while being absolutely rude towards me. The experience I had at asda yesterday shocked me. I was tearing up but held it in because I should not touch my face.”
“I am very unhappy. My order for 74 pounds was marked as delivered BUT I did not receive the goods. Asda claimed the mo ney from my account. Moreover, I have not been able to get a refund.....they are difficult to get on the phone. This is how they get
There money back by scamimg pensiobers in isolation”
“I Have been an Asda customer for many, many years I have been having home deliveries due to working a full time job, I HAVE PRE PAID 12 MONTHS deliveries, and now when I really need my deliveries due to being a now retired pensioner, with arthritis, and a son at home who has recently had his leg amputated due to diabetes for 35 years. I cannot get a home delivery booked. for next week, I have sat here by this PC waiting for the day to change to the 16th April, when it does at 10pm, low an behold all spaces are booked within ONE SECOND. how can this be, maybe staff are booking for relatives. YES I know the problems we are having but I do think the people with prepaid deliveries should at least be given a chance. It's not the way to treat loyal customers. shame on you. Asda. I hope to get a few extra weeks free delivery after all this is over. Maybe I'll shop elsewhere.”
“I have been calling the line for the piority slots from 9 this morning to half past two and no one is replying to me we are struggling to get food online shopping my husband is on the high risk and vulnerable on the government website and his doctor is so worried about the customer service and the situation that they have emailed us his conditions but I can not get through to talk about this not happy”
“They showed everything they have in stock, and i made around £50 order, while delivery they made for £17! remaining they claimed unavailable - how come things are in stock while purchasing and unavailable during delivery. Pathetic!!!!!!”
“We have actually used our last potatoes, and last eggs, awaiting an asda delivery that was due today. We are in a vulnerable age group so are isolated in our house, going slowly crazy. At exactly the time agreed, a van arrived with a cheerful friendly driver, who, having ushered me back inside the house, unloaded about five crates while keeping a sensible distance. All of the produce was fresh. I could moan about missing bananas that for some reason had been taken off the order, but given the circumstances, the whole experience was brilliant, and a real relief; some of the products were even special offers. Everything was there, and the quality was excellent. Very relieved”
“We just returned from collecting our first "Click and Collect" order from the ASDA store in North Hykeham.
We placed the order about two weeks ago, which provided ASDA plenty of time to manage their stock so that all our items would be available. About a third was not. Have ASDA's management never heard of planning?
Not only that, but the collect points were far too close together, and all were occupied - so maintaining 2m distance from our fellow collectors was not practical. Furthermore, the pleasant staff bringing the orders out kept coming far too close to us, and were not wearing gloves or masks.
When we unpacked the vegetables at home, we found that many of the packed items had an expiry date of tomorrow! Given the high throughputs being experienced by supermarkets just now, how come we were sold such old stock?
This was the last time we will use ASDA's services.”
“Delivery man had no gloves, no protective gears whatsoever. The shopping wasn’t packed and he was expecting me to unload the crates full of loose items from my doorstep. Where is the social distancing? On top of that he wasn’t happy that I was isolated, he knew it, it was stated with my order. I told him to leave everything in the crates and collect when he’s back in the area. Seriously, I thought it would be better organised than that! I had no problem with Morrison’s (the best) or Tesco.”
“Asda Rawtenstall , click and collect , been twice in last month , and the driver ( I don’t know his name ) as been so helpful I am 71 yrs old and he has been great”
“Thank you Asda. (Crawley - East Grinstead) from a Very Happy disabled/self isolating customer. I received my delivery, no problems. Delivery driver Excellent! Service Excellent! Items Excellent! Everything perfect with only 2 items substituted and I'm more than happy with them. KUDOS Asda 10/10”
“I'm really disappointed with the recent service received from Asda and given the nature of the purchase, angered by it also.
On Tuesday 24th March 2020, I ordered a celebration cake, candles and sparklers for my partners upcoming birthday on Tuesday 07th April 2020. Order number 19579118014. To align with work I booked a delivery slot for Sunday 05th April 2020 between 7pm and 9pm. I received an order confirmation email straight after placing the order and awaited the dispatch note to arrive today (Sunday 05th April 2020).
Only that didn't happen...
To my utter surprise and disappointment, instead of receiving a dispatch email. I received an order cancellation email instead!
After having a cry because I wanted to surprise my partner with a birthday cake as its his 40th and he hasn't had a cake since childhood, I took a look into it.
According to my online banking, the money is still in the account and it does not even look like an attempt was made to take it!
Not only that, but trawling through all my emails including the junk folder, if there was a failed attempt to take the money, there was no correspondence to me to indicate there was a problem with the order! As far as I'm concerned you saw the problem and chose not to inform me about it! If you bothered to communicate with me properly, I assure you, I'd of put it right straight away.
Although highly upset by this, and debating whether or not to still go through the process of re-ordering from you, I still clicked the 're-book order' button found at the bottom of the cancellation email, in the hope that I may still be able to salvage something from this wreckage.
It took me to my order which highlighted the supposed order issues. But also had a message that stated I had until 10pm on Saturday the 04th March 2020 to amend the payment to keep my order! This really angered me as it indicates a chance to put it right which you never bothered to make me aware of. Then to rub salt in the wounds further, your delivery slots are now booked out for weeks way surpassing my partners birthday.
So your failure to give me the fair chance to keep my order means you have let me down entirely as I can't get anything delivered and I now only have 1 day to try and source something as I can't get to a shop today! Which is rediculous as in my mind I had this sorted over a week ago.
Poor service, non-existent customer care. I can't trust in your company, and will sure as hell not shop with you again and if asked to give feedback, you can guarantee it'll be negative.”
“I'm really disappointed with the recent service I received from Asda.
On Tuesday 24th March 2020, I ordered a celebration cake, candles and sparklers for my partners upcoming birthday on Tuesday 07th April 2020. To align with work and government guidelines I booked a delivery slot for Sunday 05th April 2020. I received an order confirmation email straight after placing the order and awaited the dispatch note to arrive.
Only that didn't happen...
To my utter surprise and disappointment, instead of receiving a dispatch email. I received an order cancellation email instead!
After having a cry because I wanted to surprise my partner with a birthday cake as its his 40th and he hasn't had a cake since childhood, I took a look into it.
According to my online banking, the money is still in the account and it does not even look like an attempt was made to take it!
Not only that, but trawling through all my emails including the junk folder, if there was a failed attempt to take the money, there was no correspondence to me to indicate there was a problem with the order! As far as I'm concerned you saw the problem and chose not to inform me about it! If you bothered to communicate with me properly, I assure you, I'd of put it right straight away.
Although highly upset by this, and debating whether or not to still go through the process of re-ordering from you, I still clicked the 're-book order' button found at the bottom of the cancellation email, in the hope that I may still be able to salvage something from this wreckage.
It took me to my order which highlighted the supposed order issues. But also had a message that stated I had until 10pm on Saturday the 04th March 2020 to amend the payment to keep my order! This really angered me as it indicates a chance to put it right which you never bothered to make me aware of. Then to rub salt in the wounds further, your delivery slots are now booked out for weeks way surpassing my partners birthday.
So your failure to give me the fair chance to keep my order means you have let me down entirely as I can't get anything delivered and I now only have 1 day to try and source something as I can't get to a shop today! Which is rediculous as in my mind I had this sorted over a week ago.
Poor service, non-existent customer care. I can't trust in your company, and will sure as hell not shop with you again and if asked to give feedback, you can guarantee it'll be negative.”
“I’ve been having an Asda recurring delivery slot on Saturday mornings for months before the pandemic started and so far my slot hasn’t been cancelled, nothing too much has been sold out and completely unavailable for me and my subs have only been what they were before all of this began.
The delivery drivers have been great with their social distancing and my foods been packaged well 👍🏼
I know I’m one of the lucky ones who managed to get mine all booked up in advance before all this but regardless Asda haven’t let me down yet.
I’m a key worker and it’s hard enough to have to leave my family 6 days a week to go to work so not having to do any food shopping is a blessing for us.
I really hope they make more slots available for those who are in my position and would really appreciate a big weekly food shop right now.”
“Thank you Asda for delivering today. You are all doing a marvellous service under great pressure. Politeness and customer consideration by your staff are to be applauded.”
“The delivery drivers could not even follow simple instructions, making excuses in order to cover his back. Definitely would NOT use ASDA again! Rather than ASDA, Sainsbury's and TESCO are much better...”
