“My daughter did her shopping in your store in Grimsby last night, we are both disgusted. The customers were all allowed in together & the security did not make sure that people were following the distance rules. Why are people allowed to shop in crowds in your store. My daughter said she did not feel safe, she does some shopping for me to & I am at high risk. She says she will shop at Tesco in the future. At least they do all they can to protect their customers.”
“19 items missing from delivery so phoned store which did not answer phone. Phoned customer services who could not contact store and advised putting in for refund on missing items which we did. Checking order on web site days later message next to order said refund rejected. Phoned customer services and was informed that there had been problems and she would put through refund now and expect it to show in 5 to 7 days. Nothing after a week so phoned customer services again explained what was happening and was told it had been rejected due to the amount of items missing and and we said wasn't that theft taking money for no goods and unhelpful customer service person said she would refer it to the fraud dept to check. Still on refund or call from fraud dept .”
“Asda Blyth what a shambles! Went to collect my order at the designated slot time to find about 20 other cars backed up. Waited approx 10 mins for the lass to bring the order out and then drop everything all over the road and not help to pick it up. Discovered, as we were picking it off the road, that we were missing items (which hadn’t been substituted) and had half of someone else’s order. Spoke to a young lad who was very helpful and resolved the missing items issue. When finally unpacking at home some of the items were wrong (not down as substituted). It’s safe to say that I won’t be using this service again or shopping at Asda.”
“No delivery, it was cancelled, having booked it 10 days before. No notification, no text, no email, nothing. Just cancelled.
That's the way to treat your customers.”
“My delivery got cancelled. No warning, no notification, no text, no email, no explanation, just cancelled. I'd booked it 10 days earlier.
I'm seriously cheesed off.”
“Booked a delivery slot for 19:30 to 20:30, chased customer services at 21:30, who advised delayed by 2hrs 40mins. 23:40 still no delivery, no message, no nothing.”
“Booked a delivery slot for 19:30 to 20:30. Chased customer services at 21:30, delivery is being delayed by 2hrs 40mins. 23:30, still no delivery, no message, no nothing.”
“Asda Shrewsbury today was terrible people were too close to each other, too many people down the aisles not going up and down correctly. To make matters worse
the staff today 28.4.2020 were so near to each other and as I was getting something a member of staff walked straight by me and put some shampoo out didnt even wait or ask me to move just carried on then carried on talking to her colleagues . It was absolutely so awful in the Shrewsbury store and it's happened quite alot of the times in the store. Please can things change as I do prefer shopping at Asda but with restrictions and measures not being utilised I may have to shop elsewhere.”
“All I’m all supermarkets are commendable in this situation.
But been holding on to my money for 4 weeks constantly being promised a refund week after week.
Got refunded after 5 week if I hade t of complained all that time I would not have gotten this money back I’m sure.
So disappointed 😔 was just about to give up and wait for it to fall into the 8 week bracket for the ombudsman.
Been a customer online groceries for £ years.”
“Ordered a home delivery, the van broke down while out delivering our order, phoned customer service the next day and was told the order had now been cancelled, we are pensioners and have now run out of bread and milk because of this, I will never shop with them again as they never made any attempt to redeliver the order as always with big companies money comes before life itself, absolutely disgusted with them”
“What a shambles! Changed click & collect location without informing me. Didn’t collect Fir various reasons and distance. now having probs getting refund. Told 8-10 working days. Told refund rejected but can’t find out why. No record of calls being made. Website shows 3-5 dats for refunds but still waiting 18 days later. They are managing refunds on a spreadsheet. Conflicting information on website to call centre.”
“Changed location of my click & collect but didn’t inform me. Now having problems getting my money back. Told 8-10 working days despite website showing 3-5 days! 17 days later still waiting. Don’t make a record of your phone calls. Managing refunds on a spreadsheet. Had an email rejecting refund but can’t get an explanation. A shambles to say the least.”
“Some colleagues need more training in customer relations! It is not good policy to pick up on something a customer is doing wrong in these trying times when within earshot of other customers.A quiet discreet word would surely suffice and not cause embarrassment for the person concerned.”
“As an e extremely vulnerable shopper I booked a recurring slot which worked for the 1st order.Since then all II get when trying to place my order is a notice saying due to tech ical issues my recur ring slot cannot be booked. Customer services keep telling me to keep trying but after 10 days of the same message and missing one of my slots surely someone e should be looking into this further. Should I start to panic buy.”
“My review is regarding your ridiculous process for online grocery shopping payment, my delivery came last Sunday 19th April, my delivery total was for £50-53, on checking my bank account I was horrified to see you had taken £92-61, I then rang your store, in Boston, and after waiting nearly 50mins I spoke to Tim, he told me that you take the amount of my original order, including out of stocks on the day of delivery, he then told me I would receive the difference back into my bank account within the next couple of days, we are now 4 days on, and still no refund. This is totally unacceptable.”
“Everybody can understand that now is extremely difficult for everybody and I can comprehend that the packers are also busy and stressed out with the workload. And I also excused the late deliveries, but I wouldn’t expect to receive a delivery on the 22nd of April with products that expired on the 15th of April or even the 2nd. It’s discussing and also so many damaged goods. I am not pleased and will definitely use other online supermarkets. There is simply no excuses”
“Been Asda Sinfin derby over 20 years, terrible experience today from one member staff working confectionery area when told me to not come down aisle and follow arrow key yet another lady just in front of me walked same way and he said nothin to her, so I told him and he said he didn’t see her but he saw me when I was behind her ?🤔 I work in retail and have done nearly 23 years and never seen this bad attitude before, I’ll be going spondon next time which is further away, but least haven’t been spoke to rudely there.”
