“Ordered a home delivery, the van broke down while out delivering our order, phoned customer service the next day and was told the order had now been cancelled, we are pensioners and have now run out of bread and milk because of this, I will never shop with them again as they never made any attempt to redeliver the order as always with big companies money comes before life itself, absolutely disgusted with them”
“What a shambles! Changed click & collect location without informing me. Didn’t collect Fir various reasons and distance. now having probs getting refund. Told 8-10 working days. Told refund rejected but can’t find out why. No record of calls being made. Website shows 3-5 dats for refunds but still waiting 18 days later. They are managing refunds on a spreadsheet. Conflicting information on website to call centre.”
“Changed location of my click & collect but didn’t inform me. Now having problems getting my money back. Told 8-10 working days despite website showing 3-5 days! 17 days later still waiting. Don’t make a record of your phone calls. Managing refunds on a spreadsheet. Had an email rejecting refund but can’t get an explanation. A shambles to say the least.”
“Some colleagues need more training in customer relations! It is not good policy to pick up on something a customer is doing wrong in these trying times when within earshot of other customers.A quiet discreet word would surely suffice and not cause embarrassment for the person concerned.”
“As an e extremely vulnerable shopper I booked a recurring slot which worked for the 1st order.Since then all II get when trying to place my order is a notice saying due to tech ical issues my recur ring slot cannot be booked. Customer services keep telling me to keep trying but after 10 days of the same message and missing one of my slots surely someone e should be looking into this further. Should I start to panic buy.”
“My review is regarding your ridiculous process for online grocery shopping payment, my delivery came last Sunday 19th April, my delivery total was for £50-53, on checking my bank account I was horrified to see you had taken £92-61, I then rang your store, in Boston, and after waiting nearly 50mins I spoke to Tim, he told me that you take the amount of my original order, including out of stocks on the day of delivery, he then told me I would receive the difference back into my bank account within the next couple of days, we are now 4 days on, and still no refund. This is totally unacceptable.”
“Everybody can understand that now is extremely difficult for everybody and I can comprehend that the packers are also busy and stressed out with the workload. And I also excused the late deliveries, but I wouldn’t expect to receive a delivery on the 22nd of April with products that expired on the 15th of April or even the 2nd. It’s discussing and also so many damaged goods. I am not pleased and will definitely use other online supermarkets. There is simply no excuses”
“Been Asda Sinfin derby over 20 years, terrible experience today from one member staff working confectionery area when told me to not come down aisle and follow arrow key yet another lady just in front of me walked same way and he said nothin to her, so I told him and he said he didn’t see her but he saw me when I was behind her ?🤔 I work in retail and have done nearly 23 years and never seen this bad attitude before, I’ll be going spondon next time which is further away, but least haven’t been spoke to rudely there.”
“ASDA, you are going to alienate your customers using the heavy handed tactics that you’re presently rolling out. I won’t be treated like a child by a company to whom I give over £100 per week. I’ll be shopping elsewhere.”
“dear asda
customers who are listed by the government as vulnerable ,cannot get a delivery or slot at this present time .despite that asda received all the data from the NHS about the shielding program .. in asda's view how can a vulnerable person in forced isolation eats , if no delivery is available .?”
“Ordered home delivery recieved an email in morning that the order has been picked and is out fo delivery but it never arrived .
Called customer service but no help . They dont have any idea exactly what happened to the order but will try to give silly reasons”
“Ordered home delivery recieved an email in morning that the order has been picked and is out fo delivery but it never arrived .
Called customer service but no help . They dont have any idea exactly what happened to the order but will try to give silly reasons”
“Please everyone do yourselves a favour and avoid this store 218 worth of shopping £75 missing short dated refuses point blank to refund with no reason I have contacted trading standards I consider this is a scam lots of reviews saying same luckily I paid on credit card so hopefully I will get it back but please beware”
“asda has no loyalty to regular online shoppers very sad ,spouting junk about helping in coronavirus ,i am 82 and been with asda for as long as i can remember ,ive just had a heart attack and i havent been able to book one delivery slot online ,and they say they help the vulnerable ,giving slots to people who have never used the online service ,surely these slots should of gone to sick people and people with children ,nope they just care about profit,it reminds me of the titanic when the rich got all the lifeboats and left the kids and the poor to drown ,i will never use asda again.”
“been with asda for years ,service over the last few years has been terrible ,they spurt a load of rubbish about stick together in coronavirus yet my 82 yr old mother who has been with them for years ,always has her shopping delivered ,yet could not book one spot at any time during lockdown ,people who dont usually shop online took all the slots and there was no consideration for loyal customers or the elderly ,these people and families with children and ill family members should of come first .constantly the orders we used to have ,half of it was out of stock ,"no bread " really not one loaf of bread in the whole store !!the website constantly crashes ,rejects your cards because according to my bank they use different servers ,and your card issuer thinks its a fraudelant transaction.stuff i have had delivered has been out of date and ridicolous substitutes ,sorry asda i will never be using you again ,in fact iceland have been great taking food to my elderly mum so will be using them in future .”
“Refund Rejected
Hi sam,
Unfortunately there's been a problem with your recent refund request and we were unable to process your refund.
If you wish to discuss, please call our friendly customer service team on 0800 952 0101, who will be able to answer any queries for you. This is what they say to everyone no reason they took 218 from my bank owe me 75 for missing shopping this is their response I have now contacted trading standards it’s a scam as far as I am concerned need stopping”
“At Weymouth asda feel staff aren't taking coronavirus seriously! Tannoy says stay away from staff filling shelves etc. Staff thou seem to be coming close to customers while they r doing their jobs themselves! . Also staff are not always staying 2 metres apart from each other when they r chatting to each other!! Especially at the self service tills! They wear no gloves or face masks and sometimes they don't instruct customers enough to follow the black arrows when going up and down the aisles. It's difficult to stay two metres apart in the narrow aisles sometimes. Some Customers don't really take a lot of notice of the arrows. Just think the staff at Weymouth store need to be more aware instead of just letting the social distancing rules slip by themselves and customers. Just be more vigilant in this crisis.”
“After weeks of finding all the delivery slots were full, I found a vacant one. Booked that slot, then went to pay. The bank sent me a code, which was accepted, but then rejected by Asda. Phoned the help line which was useless, so went back on line to cancel the order which does not work as per the instructions from Asda. The help line is circular, and just sends you back to the web. I think Asda are using the current situation to be even more useless.”
“Click and collect order had 20 items missing. All fresh food which I accept given the current situation but I have now been charged for them and won’t get a refund for 5 days!!!!! Unacceptable”
