“My wife and i are self isolating due to being very vulnerable ,we tried to place an order with ASDA but kept getting notice there was a technical hitch and to keep trying which we did for 3 days without success, We phoned customer services and told them we had priority booking but they told us to keep trying ,We got 3 different excuses and eventually lost our delivery slot .We are now left with very little food ,but ASDA could not give a damn.thanks for not caring ASDA .”
“Quite frustrating! They have chanced - another time yet - their T&Cs regarding home delivery last week without notifying me. If you live in a flat the driver will leave your order outside the main building door and not outside your doorstep. So if you expect the groceries to be delivered in your doorstep, better avoid.”
“all my chilled foodstuff fresh meat and dairy products failed to get delivered my other things i ordered did get delivered. my household is classed as high risk, i now have to wait for a refund because asda,s incompetence failed to pick my order correctly. i now have to wait for someone to go shopping for me for my fresh chilled food. will not be using asda again and will not be recommending them. i do understand the circumstances of whats going on but this with asda is just incompetence”
“I didn't want my George password changed or combined. I could not check out wirh my usual George password, (I didn't have all my passwords to hand), and although I reset my George password quickly via email, by the time I had done this, the top I really wanted in the right size was out of stock. Great!”
“They are ripping off the elderly that are on vulnerable list, waited 3 weeks for a slot and most of my order was unavailable come the time.
I emptied my trolly early the day prior to delivery and they still managed to email me announcing the delivery was on its way after I emptied the trolly online.
The reason I abandoned the slot was that you are limited to 4 bottles of water after waiting 3 weeks for a slot.
They will not be seeing us ever again at "stack it high" and sell it high.”
“I am appalled at the pembroke dock store for how they are dealing with the pandemic . Their trolleys are not cleaned you are expected to touch one then clean it yourself! No limit to how many people in store ,one way system rubbish as no one is adhering to it .Staff are rude and brush past you staff member doing her shopping told me to get out the way even though she came in to my space totally ignoring the social distancing, manager is even ruder ! Customer services have brushed off numerous complaints from customers. Please please for your own protection boycott this store they do not deserve your money when they refuse to observe the 2 metre distance or want to protect customers or staffs health in this very worrying time.There are other well known supermarkets near by where you will be able to shop .”
“Home delivery service utterly rubbish. Basic stock shortages pathetic, order picking haphazard and shows a couldn’t-care-less attitude. Other supermarkets plan and do much better. Avoid.”
“Asda is a joke, the quality of the fresh meet and fruit is rubbish, and how could Asda put up the prices of the most everyday products during the lockdown, I won't be back to any Asda shop, I'll stick to Aldi where the prices and quality are much better,”
“The amount of items "out of stock" is ridiculous and really don't like substitute system would rather be able to switch it off.
After this lockdown is finished and my subscription for my slot runs out ,will not be using Asda again”
“Longwell green Asda has a intimidating/ lemon sucking woman working there! Very rude to my son, then wandered off sniggering... she kept turning back and laughing.pony tail loads of ear rings Sue I think”
“ASDA GREAT YARMOUTH. ASSISTANT MANAGER JASON DOES NOTHING BUT FOLLIW YOU AROUND THE STORE, EYEBALLING YOU WRONGLY PROFILING YOU AS A SHOPLIFTER. NOT TO MENTION THE FACT THAT I'M DISABLED ON A MOBILITY SCOOTER WITH FIBROMYALGIA AND OTHER INVISIBLE ILLNESSES! WOMAN HATING, ARROGANT, RUDE, OBNOXIOUS, OBTUSE, NARCISSISTIC CONTROL FREAK BULLY. ASDA STAFF LIKE TO GOSSIP AND DON'T LIKE IT WHEN YOU COMPLAIN. TO BAD, I KNOW MY RIGHTS!”
“Ordered a baby mattress, waiting 4 weeks to be told it’s too big, customer care helpline was anything but care..still
Waiting apparently will be another 3 weeks..I’ve never experienced such low standards of customer care!”
“Shocking experience! Delivery account said shopping was out for delivery. We waited all afternoon and evening. No call or text...or delivery! Tried to call - no answer. Phoned following morning to be told ...that they could not find address and had tried to phone me. There had been no call or text sent to me! I do not trust Asda and will never shop there again. I will be sharing this experience with as many family and friends as possible.”
“Asda is a discrace to society not providing set times for pensioners to do their shopping, they are the vulnerable people in this epidemic. This age group help put Asda were they are today and have now been abandoned, Introducing a card scheme is a poor excuse for a pathetic response. You might be old day.”
“My daughter did her shopping in your store in Grimsby last night, we are both disgusted. The customers were all allowed in together & the security did not make sure that people were following the distance rules. Why are people allowed to shop in crowds in your store. My daughter said she did not feel safe, she does some shopping for me to & I am at high risk. She says she will shop at Tesco in the future. At least they do all they can to protect their customers.”
“19 items missing from delivery so phoned store which did not answer phone. Phoned customer services who could not contact store and advised putting in for refund on missing items which we did. Checking order on web site days later message next to order said refund rejected. Phoned customer services and was informed that there had been problems and she would put through refund now and expect it to show in 5 to 7 days. Nothing after a week so phoned customer services again explained what was happening and was told it had been rejected due to the amount of items missing and and we said wasn't that theft taking money for no goods and unhelpful customer service person said she would refer it to the fraud dept to check. Still on refund or call from fraud dept .”
“Asda Blyth what a shambles! Went to collect my order at the designated slot time to find about 20 other cars backed up. Waited approx 10 mins for the lass to bring the order out and then drop everything all over the road and not help to pick it up. Discovered, as we were picking it off the road, that we were missing items (which hadn’t been substituted) and had half of someone else’s order. Spoke to a young lad who was very helpful and resolved the missing items issue. When finally unpacking at home some of the items were wrong (not down as substituted). It’s safe to say that I won’t be using this service again or shopping at Asda.”
