“I'm sick and tired of hyper inflating prices then 'Roll Back'. Value trash products sold as 'Gold' standard. Rude staff. Disability Discrimination. The latest bout of Covid-19 Profiteering is absolutely disgusting.”
“another day and ASDA still sitting on my cash 200£ down nothing delivered Near a month now anyway on 9th a week away asda will have to communicate with my bank.
Disgustingly treated robbed blind managers was calling ?? cowboy company company”
“Really disappointed with the delivery service I recevied.
First the delivery guy tried to open my gate by pushing the crates into the gate.
Once he was in my front garden the crates then slid off the trolley and onto my tub of flowers decapitated half of them.
I told him I would be making a complaint and he said it was a accident, an apology would have been nice. If I didn't't need the food I would he to clear off.
Finally once we got the food which was in plastic bags into the kitchen we released that it was not our order
We called out th the driver and exchanged over the bags.
Some items were damaged (my flower's fault no doubt) and others had short dates.
When you go on the Asda website you have the option to leave a review but once you request a refund the option to leave a review is no longer there mmm!
I got my refund and then looked online to see were I could leave a review so here it is. Asda will now be at the bottom of my list for online food shopping.”
“4 phone calls to sort a multitude of errors clowns charged a pensioner for in the first instance over 125£ on a cancelled order NOTHING RECEIVED.
Then a second order 80£ the driver phoned explained he could not make it (POSTHUMOUSLY) I explained that my basket was empty and that I had already told them I do not wish to endure the stupidity anymore.
I am 200£ plus out of pocket within 4 phone calls the standard of customer service is serial.
Even refused communication with management I was so disgusted with interaction of one member of staff I informed him that the conflict was also being recorded by myself he freaked and hung up.
How long do you intend illegally siting on my cash”
“Unfortunately cannot give less than 1 star! We have been to ASDA Shirley for items AlDI dont have and the last SIX times we have been overcharged for goods or shelves deliberately mispriced - never have a problem in many years at ALDI.. If you walk round the ASDA store you will see many examples where they put more expensive items in a slot that has "sold out" of the cheaper one. Staff very unhelpful and management non existent. If you go through self serve till it will time out whilst waiting for the assisitant to correct who never take notice of social distancing. Last experience 30th May 2020. Will go 3 miles in the future by car to Morrisons, although they are a walking distance away. Attached two photos as examples - KOKO milk substitute has been shown for about 4 weeks at £1.25 but charged at £1.50. Staff say the bar codes are different although same product. No attempt to correct. ARLA cream is shown as 90p but charges at £1.30. If you look closely at the price ticket it says ASDA soya which is not on that shelf. We could go on and on. Just sit and check your bill before you leave.
Is it ASDA HO policy to deceive customers or just a very poor local manager and unhelpful staff?
.”
“Dreadful service. Half of my click and collect order was missing. Trying to get a refund is impossible even though the store later found the missing order. In addition they have charged me twice. I am now owed just under £100 on the order. Disgraceful service. I keep calling only to be told it has been referred to the back office and there is no contact number for them !”
“Didnt deliver my grocery order. The driver stopped outside. Rang my phone and let it ring ONCE then I tried to call back and no answer even though I could see the driver outside. Ran down 2 flights of stairs since the driver is incapable of pressing the buzzer and when I did he was gone.
Asda is set up at the moment so customers also cannot complain without calling which I did, then was advised to call my local store who are not taking any calls at the moment.
Honestly awful. Think of your customers that are elderly or are severely struggling with mental health at the moment.”
“Ordered click and collect for after my shift at a hospital when i got home i realised 16 items were missing. I week and 4 phone calls later i still havent recieved my 24 pound refund. I also had to shop locally to replace the items and find the cash to do so. Very poor asda”
“I have been with asda since 2016,getting a weekly shop delivered. I pay for the years delivery. I have a recurring slot that I have tried to check out with for 2 days. I'm going to lose it soon so will struggle to get a delivery for a while. Phoned asda customer service to be told, well lots of people have lost their slots due to a technical issue. That helps, I have been such a local customer, if I can't check my shopping out I will not be shopping with them again.”
“Just been to Asda to return meat bought 1.5 days ago that has another 5 days of date left on it to be told I’m not allowed the security and manager said they didn’t know where it had been!!!!its been in my fridge with the other Asda meat which has not gone off!!!asda hollingbury brighton terrible terrible service not only that you said what’s wrong with i would eat that...what brown mince meat and they just smiled disgusting absolutely made me feel small I can’t stand bullies that’s who you employ I’m not shopping with you again after being a customer loyal for over 20 years .sh”
“Your sell by dates during this crisis is insulting to customers who need to go out less. Increases in past year one thing but pushing short dated stock across your range when warehouse full of good stock when the people need not go out and spread. I hope you sack your director because our health is worth more than your profits. Never shop there again”
“Your security guard up Asda hollingbury needs the sack or something done about he’s attitude to us parents with disabled children. We have a letter from the charity amaze allowing us to que skip, and twice now he’s denied us entry. Today though it was disgusting how he spoke to me and my partner using the f word several times. I’m not going to be letting this go talking to us in front of my 4year old son like that.”
“Most of the items missing on order out of stock and found out on the morning of the delivery date. Basic items like milk and yoghurt out of stock.As I am highly vulnerable and isolating the delivery driver was not wearing a mask and whistling while waiting for the crates. The items in crates and not in bags.”
“1st and last time ordering with Asda as vunerable customer. Some items not available was told no substitute they sent substitute rang customers service they said there was nothing showing as being substituted. Tried logging into account to ask for refund and am told I'm in a queue with this egg timer on my screen. Very poor service indeed”
“Galleries, Washington store.
Today I was in the store and I had £60 “e-gift card vouchers” and I whatever excess I had I needed to pay with Apple Pay, this is because I am waiting for any debit card to come through the post due to a fraud problem with my account. I had explained this to the woman serving me (very short blue hair, with glasses, older lady). I then received an attitude from her a very awful one at that!! Almost as if she was judging me for my payment methods, I explained the best I could my situation to which I got an AWFUL ATTITUDE in return by this woman!! She was aware I only had £60 on my vouchers as I paid for the first £45 of my shopping through Apple Pay!! Then we put the next lot of shopping through after the £45 payment was made on my iPhone, as I didn’t have a debit card as stated earlier in this e-mail... the Second amount scanned came to a total of £71.62, I then reminded her that I had only £60 in vouchers and offered to pay the different on my iphone again, but as the amount was higher then accepted this was not possible. I got a very bad attitude from the woman, I started to feel very uncomfortable and embarrassed, she called the manager over to help us out and she said she would have to suspend the shopping until I could find a way to pay for the different after the £60. I was very distressed and anxious at this point, and all I got from this lady was dirty looks and a bad attitude... The manager was lovely and treat me with respect and dignity, the manager then gave a woman called “DEE” my recipes as I waited at the customer service desk trying to figure out a way to pay for my shopping!! I then had a word with “DEE” and asked if there was anything we could do, I explained that I had £60 in vouchers and I could pay the difference through my Apple Pay! Straight away she said cheerfully that she could do this for me no problem. She called the manager over who handed me to her, as the receipt was not scanning to pay as it was suspended, the manger said she definitely suspended it and it worked. But it just was not working on the till for “DEE” anyway, “DEE” then put all of my shopping codes in individually upto £60 then scanned my vouchers!! Then she put the codes in for the rest of the shopping which came to £9.82 and she took payment from my Apple Pay and that worked perfectly fine!! I want “DEE” to get the recognition she deserves because her patience and kindness really made me feel at ease, she could tell I was very uncomfortable and embarrassed with the situation, she was very sweet and helpful and made me feel like everything was ok! What a lovely lovely woman!! 1 of your staff being the woman (With very short blue hair, glasses and an older lady) made me feel VERY VERY small!! Then you other staff member being (DEE) made me feel very relaxed and that I wasn’t being a problem, “DEE” was lovely and I’m so grateful to her for that!! All in all, take a close look at your safe and make sure they really want to be there for the customers at this difficult time!! We are all struggling, kindness costs nothing!!
Galleries, WASHINGTON STORE...”
“I have been trying to get a refund of £315 paid for a chair which was ordered on 2nd January 2020 and twice Asda/George failed to deliver. When I eventually got through to customer services on 29th March, I cancelled the order and was told I'd be refunded within 3-5 working days. It is now 19th May and I'm still waiting. It is impossible to chase this up (though I have tried on countless occasions) as the only contact is via telephone and even when I hang on for an hour, it isn't answered.
I did get through to customer services today but was almost immediately cut off. This isn't the first time this has happened either. I even wrote to the customer services dept (sending recorded delivery so I know it was received) but no response!
Asda have had my money since 2nd January and seem very unwilling to return it. I realise these are difficult times for all of us but this situation is beyond a joke.
If it was possible to give zero stars, I would!”
“My wife and i are self isolating due to being very vulnerable ,we tried to place an order with ASDA but kept getting notice there was a technical hitch and to keep trying which we did for 3 days without success, We phoned customer services and told them we had priority booking but they told us to keep trying ,We got 3 different excuses and eventually lost our delivery slot .We are now left with very little food ,but ASDA could not give a damn.thanks for not caring ASDA .”
“Quite frustrating! They have chanced - another time yet - their T&Cs regarding home delivery last week without notifying me. If you live in a flat the driver will leave your order outside the main building door and not outside your doorstep. So if you expect the groceries to be delivered in your doorstep, better avoid.”
