“The amount of items "out of stock" is ridiculous and really don't like substitute system would rather be able to switch it off.
After this lockdown is finished and my subscription for my slot runs out ,will not be using Asda again”
“Longwell green Asda has a intimidating/ lemon sucking woman working there! Very rude to my son, then wandered off sniggering... she kept turning back and laughing.pony tail loads of ear rings Sue I think”
“ASDA GREAT YARMOUTH. ASSISTANT MANAGER JASON DOES NOTHING BUT FOLLIW YOU AROUND THE STORE, EYEBALLING YOU WRONGLY PROFILING YOU AS A SHOPLIFTER. NOT TO MENTION THE FACT THAT I'M DISABLED ON A MOBILITY SCOOTER WITH FIBROMYALGIA AND OTHER INVISIBLE ILLNESSES! WOMAN HATING, ARROGANT, RUDE, OBNOXIOUS, OBTUSE, NARCISSISTIC CONTROL FREAK BULLY. ASDA STAFF LIKE TO GOSSIP AND DON'T LIKE IT WHEN YOU COMPLAIN. TO BAD, I KNOW MY RIGHTS!”
“Ordered a baby mattress, waiting 4 weeks to be told it’s too big, customer care helpline was anything but care..still
Waiting apparently will be another 3 weeks..I’ve never experienced such low standards of customer care!”
“Shocking experience! Delivery account said shopping was out for delivery. We waited all afternoon and evening. No call or text...or delivery! Tried to call - no answer. Phoned following morning to be told ...that they could not find address and had tried to phone me. There had been no call or text sent to me! I do not trust Asda and will never shop there again. I will be sharing this experience with as many family and friends as possible.”
“Asda is a discrace to society not providing set times for pensioners to do their shopping, they are the vulnerable people in this epidemic. This age group help put Asda were they are today and have now been abandoned, Introducing a card scheme is a poor excuse for a pathetic response. You might be old day.”
“My daughter did her shopping in your store in Grimsby last night, we are both disgusted. The customers were all allowed in together & the security did not make sure that people were following the distance rules. Why are people allowed to shop in crowds in your store. My daughter said she did not feel safe, she does some shopping for me to & I am at high risk. She says she will shop at Tesco in the future. At least they do all they can to protect their customers.”
“19 items missing from delivery so phoned store which did not answer phone. Phoned customer services who could not contact store and advised putting in for refund on missing items which we did. Checking order on web site days later message next to order said refund rejected. Phoned customer services and was informed that there had been problems and she would put through refund now and expect it to show in 5 to 7 days. Nothing after a week so phoned customer services again explained what was happening and was told it had been rejected due to the amount of items missing and and we said wasn't that theft taking money for no goods and unhelpful customer service person said she would refer it to the fraud dept to check. Still on refund or call from fraud dept .”
“Asda Blyth what a shambles! Went to collect my order at the designated slot time to find about 20 other cars backed up. Waited approx 10 mins for the lass to bring the order out and then drop everything all over the road and not help to pick it up. Discovered, as we were picking it off the road, that we were missing items (which hadn’t been substituted) and had half of someone else’s order. Spoke to a young lad who was very helpful and resolved the missing items issue. When finally unpacking at home some of the items were wrong (not down as substituted). It’s safe to say that I won’t be using this service again or shopping at Asda.”
“No delivery, it was cancelled, having booked it 10 days before. No notification, no text, no email, nothing. Just cancelled.
That's the way to treat your customers.”
“My delivery got cancelled. No warning, no notification, no text, no email, no explanation, just cancelled. I'd booked it 10 days earlier.
I'm seriously cheesed off.”
“Booked a delivery slot for 19:30 to 20:30, chased customer services at 21:30, who advised delayed by 2hrs 40mins. 23:40 still no delivery, no message, no nothing.”
“Booked a delivery slot for 19:30 to 20:30. Chased customer services at 21:30, delivery is being delayed by 2hrs 40mins. 23:30, still no delivery, no message, no nothing.”
“Asda Shrewsbury today was terrible people were too close to each other, too many people down the aisles not going up and down correctly. To make matters worse
the staff today 28.4.2020 were so near to each other and as I was getting something a member of staff walked straight by me and put some shampoo out didnt even wait or ask me to move just carried on then carried on talking to her colleagues . It was absolutely so awful in the Shrewsbury store and it's happened quite alot of the times in the store. Please can things change as I do prefer shopping at Asda but with restrictions and measures not being utilised I may have to shop elsewhere.”
“All I’m all supermarkets are commendable in this situation.
But been holding on to my money for 4 weeks constantly being promised a refund week after week.
Got refunded after 5 week if I hade t of complained all that time I would not have gotten this money back I’m sure.
So disappointed 😔 was just about to give up and wait for it to fall into the 8 week bracket for the ombudsman.
Been a customer online groceries for £ years.”
