“1st and last time ordering with Asda as vunerable customer. Some items not available was told no substitute they sent substitute rang customers service they said there was nothing showing as being substituted. Tried logging into account to ask for refund and am told I'm in a queue with this egg timer on my screen. Very poor service indeed”
“Galleries, Washington store.
Today I was in the store and I had £60 “e-gift card vouchers” and I whatever excess I had I needed to pay with Apple Pay, this is because I am waiting for any debit card to come through the post due to a fraud problem with my account. I had explained this to the woman serving me (very short blue hair, with glasses, older lady). I then received an attitude from her a very awful one at that!! Almost as if she was judging me for my payment methods, I explained the best I could my situation to which I got an AWFUL ATTITUDE in return by this woman!! She was aware I only had £60 on my vouchers as I paid for the first £45 of my shopping through Apple Pay!! Then we put the next lot of shopping through after the £45 payment was made on my iPhone, as I didn’t have a debit card as stated earlier in this e-mail... the Second amount scanned came to a total of £71.62, I then reminded her that I had only £60 in vouchers and offered to pay the different on my iphone again, but as the amount was higher then accepted this was not possible. I got a very bad attitude from the woman, I started to feel very uncomfortable and embarrassed, she called the manager over to help us out and she said she would have to suspend the shopping until I could find a way to pay for the different after the £60. I was very distressed and anxious at this point, and all I got from this lady was dirty looks and a bad attitude... The manager was lovely and treat me with respect and dignity, the manager then gave a woman called “DEE” my recipes as I waited at the customer service desk trying to figure out a way to pay for my shopping!! I then had a word with “DEE” and asked if there was anything we could do, I explained that I had £60 in vouchers and I could pay the difference through my Apple Pay! Straight away she said cheerfully that she could do this for me no problem. She called the manager over who handed me to her, as the receipt was not scanning to pay as it was suspended, the manger said she definitely suspended it and it worked. But it just was not working on the till for “DEE” anyway, “DEE” then put all of my shopping codes in individually upto £60 then scanned my vouchers!! Then she put the codes in for the rest of the shopping which came to £9.82 and she took payment from my Apple Pay and that worked perfectly fine!! I want “DEE” to get the recognition she deserves because her patience and kindness really made me feel at ease, she could tell I was very uncomfortable and embarrassed with the situation, she was very sweet and helpful and made me feel like everything was ok! What a lovely lovely woman!! 1 of your staff being the woman (With very short blue hair, glasses and an older lady) made me feel VERY VERY small!! Then you other staff member being (DEE) made me feel very relaxed and that I wasn’t being a problem, “DEE” was lovely and I’m so grateful to her for that!! All in all, take a close look at your safe and make sure they really want to be there for the customers at this difficult time!! We are all struggling, kindness costs nothing!!
Galleries, WASHINGTON STORE...”
“I have been trying to get a refund of £315 paid for a chair which was ordered on 2nd January 2020 and twice Asda/George failed to deliver. When I eventually got through to customer services on 29th March, I cancelled the order and was told I'd be refunded within 3-5 working days. It is now 19th May and I'm still waiting. It is impossible to chase this up (though I have tried on countless occasions) as the only contact is via telephone and even when I hang on for an hour, it isn't answered.
I did get through to customer services today but was almost immediately cut off. This isn't the first time this has happened either. I even wrote to the customer services dept (sending recorded delivery so I know it was received) but no response!
Asda have had my money since 2nd January and seem very unwilling to return it. I realise these are difficult times for all of us but this situation is beyond a joke.
If it was possible to give zero stars, I would!”
“My wife and i are self isolating due to being very vulnerable ,we tried to place an order with ASDA but kept getting notice there was a technical hitch and to keep trying which we did for 3 days without success, We phoned customer services and told them we had priority booking but they told us to keep trying ,We got 3 different excuses and eventually lost our delivery slot .We are now left with very little food ,but ASDA could not give a damn.thanks for not caring ASDA .”
“Quite frustrating! They have chanced - another time yet - their T&Cs regarding home delivery last week without notifying me. If you live in a flat the driver will leave your order outside the main building door and not outside your doorstep. So if you expect the groceries to be delivered in your doorstep, better avoid.”
“all my chilled foodstuff fresh meat and dairy products failed to get delivered my other things i ordered did get delivered. my household is classed as high risk, i now have to wait for a refund because asda,s incompetence failed to pick my order correctly. i now have to wait for someone to go shopping for me for my fresh chilled food. will not be using asda again and will not be recommending them. i do understand the circumstances of whats going on but this with asda is just incompetence”
“I didn't want my George password changed or combined. I could not check out wirh my usual George password, (I didn't have all my passwords to hand), and although I reset my George password quickly via email, by the time I had done this, the top I really wanted in the right size was out of stock. Great!”
“They are ripping off the elderly that are on vulnerable list, waited 3 weeks for a slot and most of my order was unavailable come the time.
I emptied my trolly early the day prior to delivery and they still managed to email me announcing the delivery was on its way after I emptied the trolly online.
The reason I abandoned the slot was that you are limited to 4 bottles of water after waiting 3 weeks for a slot.
They will not be seeing us ever again at "stack it high" and sell it high.”
“I am appalled at the pembroke dock store for how they are dealing with the pandemic . Their trolleys are not cleaned you are expected to touch one then clean it yourself! No limit to how many people in store ,one way system rubbish as no one is adhering to it .Staff are rude and brush past you staff member doing her shopping told me to get out the way even though she came in to my space totally ignoring the social distancing, manager is even ruder ! Customer services have brushed off numerous complaints from customers. Please please for your own protection boycott this store they do not deserve your money when they refuse to observe the 2 metre distance or want to protect customers or staffs health in this very worrying time.There are other well known supermarkets near by where you will be able to shop .”
“Home delivery service utterly rubbish. Basic stock shortages pathetic, order picking haphazard and shows a couldn’t-care-less attitude. Other supermarkets plan and do much better. Avoid.”
“Asda is a joke, the quality of the fresh meet and fruit is rubbish, and how could Asda put up the prices of the most everyday products during the lockdown, I won't be back to any Asda shop, I'll stick to Aldi where the prices and quality are much better,”
“The amount of items "out of stock" is ridiculous and really don't like substitute system would rather be able to switch it off.
After this lockdown is finished and my subscription for my slot runs out ,will not be using Asda again”
“Longwell green Asda has a intimidating/ lemon sucking woman working there! Very rude to my son, then wandered off sniggering... she kept turning back and laughing.pony tail loads of ear rings Sue I think”
“ASDA GREAT YARMOUTH. ASSISTANT MANAGER JASON DOES NOTHING BUT FOLLIW YOU AROUND THE STORE, EYEBALLING YOU WRONGLY PROFILING YOU AS A SHOPLIFTER. NOT TO MENTION THE FACT THAT I'M DISABLED ON A MOBILITY SCOOTER WITH FIBROMYALGIA AND OTHER INVISIBLE ILLNESSES! WOMAN HATING, ARROGANT, RUDE, OBNOXIOUS, OBTUSE, NARCISSISTIC CONTROL FREAK BULLY. ASDA STAFF LIKE TO GOSSIP AND DON'T LIKE IT WHEN YOU COMPLAIN. TO BAD, I KNOW MY RIGHTS!”
“Ordered a baby mattress, waiting 4 weeks to be told it’s too big, customer care helpline was anything but care..still
Waiting apparently will be another 3 weeks..I’ve never experienced such low standards of customer care!”
“Shocking experience! Delivery account said shopping was out for delivery. We waited all afternoon and evening. No call or text...or delivery! Tried to call - no answer. Phoned following morning to be told ...that they could not find address and had tried to phone me. There had been no call or text sent to me! I do not trust Asda and will never shop there again. I will be sharing this experience with as many family and friends as possible.”
“Asda is a discrace to society not providing set times for pensioners to do their shopping, they are the vulnerable people in this epidemic. This age group help put Asda were they are today and have now been abandoned, Introducing a card scheme is a poor excuse for a pathetic response. You might be old day.”
