“Early opening for vulnerable and over 70’s. Well whole experience of getting in and being able to do shopping was good, no complaints on that, it was when it came to paying at till, I was met by the till worker questioning my vulnerability to which I replied that I was a type one diabetic with several autoimmune diseases. To which I was told that didn’t make me vulnerable and I wasn’t old, she then continued to Chuck my shopping down to the bagging area, squashing my bread and crushing fruit and other items and a bottle of make up remover split and wasn’t replaced. She left me feeling humiliated and guilty for being vulnerable. Not being funny but I wouldn’t wake my kids at 5 in order to go food shopping if it wasn’t essential. I had tried getting it delivered as myself and family are in isolation but unless I could wait 3 weeks for food it wasn’t an option, I also tried a pick up slot but I booked that Sunday and by last night most of the products I’d preferred were out of stock.
Made a complaint to store manager and he was very understanding but I felt I had to complain to the complaint team by phone who were very apologetic and are going to deal with this worker what ever that means.
Can’t fault ASDA as a whole, just this till worker.
It’s completely put me off going out to get food shop from now on.”
“Well opening for seniors and. vurnable customers was a load of nonsense .Our store at Robroyston opened at 6am this morning we there for it opening all ages went through the doors somewho where quicker on there feet so it was just the same mostly empty shelves .Asda needs to look at this situation and try and come up with a solution.”
“Absolutely dreadful customer service almost amounting to fraudulent practices. Placed an order with Asda, when items were delivered, some items were not included and cheaper substitutes included for the other items. Hence the items ordered were far cheaper than the original amount. However, Asda charged us the full original amount which we noticed on our credit card statement. A few days later rang them and spoke to their customer services who provided wrong advice, was unhelpful and insisted that I need to log into my account and complete a refund form. This is ridiculous I said...why do I need to fill a form because Asda fraudulently charged me fat more than the cost of items delivered. Tried to fill the form, it didn’t work appropriately so had to ring back a second time. Got someone else who then advised that the balance amount would be automatically refunded within 3-5 working days. Asda is absolutely dreadful. Have been ordering with other companies who have also delivered fewer items but charged us the accurate lesser amount. Asda is useless and then has clueless customer service staff who provide wrong advice almost amounting to fraud.”
“WAS SUPPOSED TO BE EARLY SHOPPING TODAY FOR ELDERLY ETC YOUR STORE IN HARLOW LET ANYONE IN AND CUSTOMERS WHO SHOULD NOT HAVE BEEN THERE STRIPPED THE SHELFS YOUR MANAGEMENT JUST SAID TO COMPLAIN TO YOU BECAUSE THEY COULD NOT DO ANYTHING ABOUT IT BUT OTHER STAFF TOLD US THEY JUST PUT EXTRA STAFF ON TILLS INSTEAD OF DOING WHAT THEY WHERE THERE FOR TOTALLY UNFAIR FOR ELDERLY AND VULNERABLE CUSTOMERS WHICH I AM ONE”
“I have shopped at Asda store in Ashton-under-Lyne for over 20 years and I have never been has stressed out with the set up at the tills, among lots of other customer’s I don’t understand way you are insisting on pushing self serving on to your customers! There clearly not enough room for this and will put me off coming in to do my shopping.”
“As a regular monthly, online Order Customer I am disappointed and disgusted at the amount of items which are now "out of stock" at the Caerphilly Store.
However Tesco's are in stock of handsoap, Wotsits, Quilted Toilet Paer, Chicken Soup, Absorbant Sponge Cloths, Heinz Ketchup, and Jammie Dodger, Bourbon, Custard Cream Biscuits.
It will be many months before I order from Asda. as I feel let down by Caerphilly Store Managers and Asda in general.”
“True some of the shelves are empty, but I tend to improvise
buying similar products - biscuits, soap, bread, etc - There is always an abundance of sweets and choc however!! Can your cafe please stock the front of the cafe and shop with a few delicious savoury biscuits please. Much nicer than sugary ones.
Thanks.
Customer.
16th March”
“customers beware.never order online.after spending hours to pick the items you can not check out.30 attempts and nothing.site doesn t work.
bye bye asda
your repetable customer”
“Copy of complaint that I made to Asda. Could not put pics on here but hopefully you will get the gist of the failing in pricing and the poor customer service. Even allowed them to rectify the situation but they obviously don't value their customers.
I wish to make a formal complaint regarding your pricing and customer service at you Arrowe Park Store.
I attended the store earlier today with my grandaughter. I bought some groceries and also bought my grandaughter a toy dog for 3 pounds. The toy was clearly on offer in the sale reduced from 6 to 3 pounds. When I went through the checkout I was charged 5 pounds. As soon as i noticed this I went to customer services to complain. The lady from customer services then accompanied me to the sale display where the toy was purchased to investigate. Although the toys were in the sale area and clearly priced a 3 pounds she then moved some items that were hanging from the end of the shelf to reveal that there was also a 5 pound price tag. This price tag however was hidden from the general public (by the hanging items) and also was a full price and not a sale price. They therefore, according to the store, clearly had full priced items in the sale area with the only visible price being 3 pounds and not 5. The customer service lady was at a loss to explain this but did say that she could take back the toy and refund the 5 pounds. Not wanting to upset my grandaughter, I declined this offer and stated that I was not happy about this and that I was going to write a review about this experience and complain to customer services. I also told her that I would take a couple of photographs for evidence before I left. She then told me that it was illegal to take photographs within the store. I explained that it wasn't and proceeded to take take photos with my camera phone. As I took the photos she insisted that she pulled the hanging display which covered the 5 pound price to one side.
She then asked if this could be resolved in store by calling of the duty manager. I agreed as long as it wouldn't take too long. After about 15 minutes of waiting she returned to me and said that the manager was busy in the cash office and if I gave my phone number the manager would ring me as soon as he was free. I received no call whatsoever.
I am not happy about this situation and as such intend tomorrow, to submit a review with photographs on the web and also on social media sites.
I will attach the photographs including receipt for your perusal and action. From these pictures you can clearly see the product, the pricing and the customer service lady pulling back the vertical display t reveal the 5 pound price.
I wish to make a formal complaint regarding your pricing and customer service at you Arrowe Park Store.
I attended the store earlier today with my grandaughter. I bought some groceries and also bought my grandaughter a toy dog for 3 pounds. The toy was clearly on offer in the sale reduced from 6 to 3 pounds. When I went through the checkout I was charged 5 pounds. As soon as i noticed this I went to customer services to complain. The lady from customer services then accompanied me to the sale display where the toy was purchased to investigate. Although the toys were in the sale area and clearly priced a 3 pounds she then moved some items that were hanging from the end of the shelf to reveal that there was also a 5 pound price tag. This price tag however was hidden from the general public (by the hanging items) and also was a full price and not a sale price. They therefore, according to the store, clearly had full priced items in the sale area with the only visible price being 3 pounds and not 5. The customer service lady was at a loss to explain this but did say that she could take back the toy and refund the 5 pounds. Not wanting to upset my grandaughter, I declined this offer and stated that I was not happy about this and that I was going to write a review about this experience and complain to customer services. I also told her that I would take a couple of photographs for evidence before I left. She then told me that it was illegal to take photographs within the store. I explained that it wasn't and proceeded to take take photos with my camera phone. As I took the photos she insisted that she pulled the hanging display which covered the 5 pound price to one side.
She then asked if this could be resolved in store by calling of the duty manager. I agreed as long as it wouldn't take too long. After about 15 minutes of waiting she returned to me and said that the manager was busy in the cash office and if I gave my phone number the manager would ring me as soon as he was free. I received no call whatsoever.
I am not happy about this situation and as such intend tomorrow, to submit a review with photographs on the web and also on social media sites.
I will attach the photographs including receipt for your perusal and action. From these pictures you can clearly see the product, the pricing and the customer service lady pulling back the vertical display t reveal the 5 pound price.
I look forward to your response”
“Asda Harrogate is the worst shopping experience ever. Forced onto self checkout as short of staff and long queues at the few ‘manned’ tills. Just returned an item and dealt with by a very rude member of staff. Insisted on seeing a manager who wasn’t much better. Absolutely disgraceful treatment of customers.”
“Just walked into Wigan Asda to do a shop and there are no scanners charged up. I’ve walked out and will travel to another store in Leigh rather than have to queue at tills. Ridiculous they encourage you to use the self scanners then don’t man it enough to ensure it’s a smooth service. That’s another hour of my Sunday wasted.”
“GIVE ME MY £28 BACK ASDA WHAT YOU HAVE STOLEN, PEOPLE BE AWARE MAKESURE YOU CHECK YOUR BANK ACCOUNT FOR YOUR REFUND, NEARLY A WEEK NOW AND STILL NO REFUND, THE MANAGER AT THE GRIMSBY STORE PROMISED ME ON MONDAY I WOULD RECEIVE MY REFUND, FRIDAY LATE AFTERNOON AND STILL NO REFUND, SPOKE TO CUSTOMER SERVICE AND WAS TOLD THE MANAGER AT THE GRIMSBY STORE HAD NOT PROCESSED ME MY REFUND AFTER HE TOLD ME HE HAD, NOW I HAVE ANOTHER 5 DAYS TO WAIT, ASDA ARE YOU THAT DESPERATE FOR MONEY THAT YOUR STEALING CUSTOMERS MONEY, YOUR THE SUPERMARKET FROM HELL ASDA”
“SUPERMARKET FROM HELL, I ORDERED 2 HEXAGONAL CONTEMPORARY SHELVES PAID FOR DELIVERY AND WAS DELIVERED ON SUNDA, BOTH SETS CAME DAMAGED AND NO PACKAGING, SHAME ON YOU TO THE MEMBER OF STAFF WHO PICKED THEM, THE DELIVERY DRIVER COLLECTED THEM ON MONDAY AND IT IS NOW FRIDAY AND AFTER 10 PHONE CALLS TO THE STORE MANAGER HE PROMISED ME I WOULD RECEIVE MY MONEY BACK £28, WELL SHAME ON YOU MANAGER FOR NOT KEEPING YOUR WORD, ITS WHAT YOU CSLL STEALING CUSTOMERS MONEY, GIVE ME MY MONEY BACK £28, IF YOU CANNOT DO THE JOB YOU ARE GETTING PAID FOR THEN STEP DOWN AND LET SOMEONE ELSE DO THE JOB EFFECTIVELY, THE GRIMSBY STORE IS THE WORST SUPERMARKET THERE IS, READ THE REVIEWS MANAGER AND LISTEN TO THE CUSTOMERS, IM STILL WAITING FOR MY REFUND MANAGER, YOU DONOT DESERVE 1 STAR YOU ONLY GOT THAT BECAUSE IT WILL NOT ALLOW YOU TO LEAVE NO STARS, GIVE ME MY MONEY BACK ITS BEEN NEARLY A WEEK NOW £28”
“Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!”
“A horrible experience at ASDA Newark condescending accusing rude ignorant when I complained they transfer me to the woman I'm complaining about try to intimidate me no apology
Told will not let me know no about my complaint in any way feel like I'm getting nowhere please avoid in my opinion shop somewhere if @”
“Had an online delivery today. It was 4 hours late. I have placed an order as I have a 6 months old and it is difficult to do my shopping in store. I live on the 1st floor with no lift and the driver just left the goods on the ground floor and I had to carry all up. Will never order again”
“Again items missing but they took the original amount, when you speak to them it is the banks Fault???? the banks are sick and tired of asda blaming them for their incompetance, plus food out of date today, seriously Asda are awful the service is awful and no wonder they have been voted the worse supermarket, it is about time the CEO listened to people as it is the people that matter and can make or break them and by all the reviews on the internet, things are not looking at all good for them, I will certainly never use them again, shocking service”
