“Ordered clothes as said would be instore for collection after 1 the next day
Nothing, dont believe a word these muppets tell you. Ordered stuff from Amazon at same time, delivered to my house by 10.30 Asda needs some lessons of them”
“Another mess from asda delivery?
most of the home delivery order were subs and were sent back, had to go shopping to get rest of the correct items and others had short sell by dates.”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“Totally unprofessional. I got stopped by two security men by the exit of asda with loads of people around me. The security men accusing me of stealing straight away by saying they have seen me do it on a camera. I got asked to empty my bag and show them the receipts while everyone was walking past me looking at me and judging me. All that for them to realise I didn’t and I have all of the receipts. I didn’t get a single apology from any of them they just walked off leaving me with my stuff on the floor. Feel absolutely disgusted by their behaviour and will not be returning.”
“I bought a slimline Xmas tree on line from Asda,on taking it out the box I found some of the getached branche lying there,Was told by my local store they couldn’t take it back and gave me a number to call.As this tree is acomplete waste of time,Like an idiot I bought a white one from their store on Ventura Park.Having spent the last 2 ######hours putting it up,Guess what ? the pre lit lights don’t work,So not only do I not have a decent Xmas,to add insult to injury I have to take this 6ft piece of RUBBISH back to (the mad mile)which is Ventura Park!And last But not least I am not a magician and would defy anyone to get this RUBBISH back in its box.NEVER AGAIN WILL I SHOP AT ASDA,But I don’t suppose they will even care or give a damn”
“Always problems with website, been trying to order online shopping all day and site has been down again! Alays 6+ substitutes on every shopping order”
“Delivery never on time always late always substitutes!!!! The worst delivery in UK -asda !!!! The drivers are also rude mostly they can't even find the address and calling you million times b4 they will find !
Horrible”
“Watford Asda
This was the 3rd time I had tried this and the 3rd time no- one was there for me to pick up the order at the allocated time.. Today was a slot 8am to 10am and when I got there at 9am it was still unmanned....At 9.08am I drove to the store to enquire and they were very helpful.
On return to C and C someone was finally there... I had ticked no substitutes which they had ignored... I had paid for bags and they had none so he set off to go back to the store on foot! After a total of waiting 25 mins I left without the bags....
The refund for the substitutes I had asked not to receive was incorrect when I arrived home to find the email so had to phone up........
It is so much easier AND QUICKER to go in to the store to shop.
I will actually never use C and C at Watford ever again.
More importantly I would question as to why no-one is monitoring what is actually going on there as you will lose many customers if this has not already happened. Is there anyone monitoring what time the vans actually arrive??
A shame as Asda is such a great store and this particular service is letting you down in such a very detrimental way.”
“When you go to get items all shelves have empty boxes on have move all the box to find any thing. Manager on chilled just says it's how it is. Asda Queslett gone down hill.”
“Furious! I ordered a George coat 5 days ahead. Website asked me which day I wanted to collect so I put the date in. Went to collect at 11am, not yet delivered, went in again at 2.45 still not delivered. Was told by the shop assistant that orders can come in any time up to 5pm on the requested date! That's ridiculous. If they ask you what date you want it they should have it ready from when the store opens, not 5pm at night! Very shoddy service!”
“Customer services team I called was trying to help but Asda management didn’t give me a choice than cancel my order as the driver rudely refuse to bring me my shopping and ask me to come down stairs to get it,I did explain that I can’t leave my autistic disabled child inatended but the driver didn’t care he even take away the first shopping busket from my hand yelling if you don’t go downstairs take the rest I'm taking It back,my neighbor came out to see what happens as he was lound and rude, I did explain to himAsda already Khow my situation,let me call them ,they will confirm it,but he took my shopping and left yelling.
The manager I talked too seeking help didn’t care ,giving me 2 options to arrange delivery,or I go downstairs take my shopping or I have to cancel my order,I’m still shocked and stressed ,Asda should make it clear that they are unfriendly shop to disable people before they put us in sush situation .
That’s why I’m taking this matter further to everything who it my concern.”
“Disgusted by the way this company’s goes about a few days ago we ordered food for last night and it got cancelled we called up and they gave up a free delivery and the lady was helpful she said we had to reorder so two lots of money have came out of our account and will take weeks to go back in!!! So we reordered our food was meant to come an hour ago we was told it was on the way and got plenty of messages for it to turn around and be cancelled again!!! Fuming is to say the least will NOT be ordered from online Asda again and will be putting it on my social media’s to make people aware!!!”
“Sick to death of “quality checks” on self scan. One swap out on a multi buy item and £60+ of shopping needs every item scanned. Total joke and management don’t care one bit.”
“For 2 days now I have been trying to order clothes and groceries online. For such a big company, you’d expect a more efficient way to order. There must be something wrong with the website as I’ve tried from 2 different laptops”
“ASDA has the worst customer service I…
ASDA has the worst customer service I have ever experienced. They don’t care about customers at all. They have suspended my account for “too many refunds “ despite them messing up my orders time and time again. I never once complained, I happily accepted mistake after mistake. I even received an order covered in spilt milk which required refunds and they stop my account!
The quality of the produce is below standard and the attitude of customer service especially the team based at head office in Leeds is appalling. The confrontational tone in email is way below how a customer should be treated.
I would prefer to give no stars!
I will never shop in an ASDA shop or online again and will be telling everyone how awful they are.
Please Shop in Sainsbury’s/ Aldi or any other supermarket, anything other than ASDA!”
