“I am a vulnerable person. Unable to place order. I have phone and been left on hold 3 times for one hour with none answering. I have had to give up. Poor on you Asda Ferring.”
“My online shop was delivered with 19 items missing ? But they where happy to charge me for all these missing items ! Took a good few day untill I finally got my money back, if you don’t have the items fair enough I understand but don’t charge me for them ! You packed them and know what’s missing ?
Also very p that ASDA has cancelled my recurring slots (no reason given or email of any kind to say so ?)
My online shop is for my family AND for vulnerable people I shop for !
So just want to say thank you very much to Southport ASDA for putting vulnerable people in my family at risk now having to go out !”
“I have an delivery order online (I was Lucky to got one) but They don’t deliver my order only because can’t find my flat when they are already downstairs. When I was discussing my address with the driver who called Adrian, I saw his van already left without telling me. What the hell? No patient with customers? It’s special time for everyone, a lot of people stay at home while lockdown. The whole family are depending on this one delivery to live! And they have shown no responsibility to their customers! If ASDA keep doing this, I won’t order anything from Asda in the future. And I will ask all my friends to do the same. They don’t own our respect!
And I tried to ask for redelivery, the customers service said they won’t deliver my order again. What? You kidding me? only because the driver doesn’t want to deliver? It’s so unprofessional!”
“Used Asda delivery as wanted to avoid the shops. All of the meat, bread and dairy products has the expiry date of today or tomorrow so a weeks food shop may be wasted as no space to freeze it. Butter tub was smashed to pieces. I will have to now got to store to get my food for the week. I know the pickers work hard but ffs these dates are ridiculous. Never again.”
“I work for a care home and for the past 5 years we have spent on average £800 a week with Asda. Since the crisis, we have been let down badly on the two deliveries that we have managed to get. One was £300 short on what we needed, and the second over £350 short. We cannot now even get a slot or order the number of items that we require to feed over 40 elderly and vulnerable residents. We are very disappointed that they have not prioritised a small nursing home, trying to feed it's residents and have limited us to the same limit as a domestic customer. We have had no choice than to move to a wholesaler and I am afraid that Asda have now lost our custom.”
“Accrington Asda allows 2 customers to shop that's a joke!
Online slots have been unavailable for weeks AVOID!
I would happily give you a zero rating!”
“Felt the need to write this felt so disgusted with Asda. My cousin who is a nurse at NGH kindly got me a few items from Asda on Monday morning on her day off. She told me the upstairs in Asda was still open with plenty of people with children shopping this was so not necessary, I am aware the guidelines of what to do and what not to do have tightened since then but it was left to company’s to use there common sense and close the upstairs off as only food was important.
Also she was very annoyed with a member of staff (very sorry she did not get a name) at the shop and go section who was annoyed at my cousin who asked her politely to allow her to pass without getting too near to her as she was talking to another member of staff, as my cousin was trying to follow the guidelines as best she could, when she finally got to pay help needed from a staff member for her to to complete the transaction, she clearly heard the staff member who had been rude to her say to another member of staff in not a nice tone of voice “ you can deal with her”. I was so angry when she told me what had happened, she is trying to help both me and my sister plus look after her own family on top of doing the demanding job like so many others. I really wish I knew the name of the staff as she ought to be ashamed of herself. Two very annoyed and disappointed customers of yours.”
“Placed a delivery more than 2 week ago got an email today when my order was ment to arrive only 3 items where available from the 32 items I have placed. Very disappointed with Asda customers service”
“They simply CANNOT COPE with the internet shop -they blame internet providers for this - web breaks down all the time , can't get on the site ,they keep kicking out bits of order saying unavailable , but then when replaced them they go back in as available , but then they kick them out again and so you go on , can't get delivery slots at all as not listed as available in the time given and and none listed after that ,so nothing , if you do get an order slot , you cannot amend or you loose your slot , cant check out , all you get in trying to put in the CVv no is that there are postcode problems or statements that ASDA can;t retain the information , this can all take hours , can;t speak to ANYONE about the problems for hours on end , when you do you just get a a laughing woman who tells you everyone is having the same problems , they are simply not providing a service”
“Firstly i find asda a very dishonest, untrustworthy and liars, I have been shopping online with asda for almost 30 years, so a valued customer as far as im concerned, I made an online order on the 13th of March available slot was on 23rd march, so i thought ok have to wait over a week, thought no big deal beings i have had trouble buying from asda stores for the past 2 weeks previously due to shelves being empty and freezers empty of food despite working in the healthcare system, having diabetes and asthma i risked my health by going to my asda supermarket, anyway i checked every day to see how my online order was going everything fine untill the morning of 23rd march when my shopping was due, the £53 online order had gone down to £21, 38 items had gone down to 15 items, even my 1 each of toilet roll, bar of soap, washing up liquid, beans, tomatoes all became unavailable, i wasnt annoyed at that point untill 5 minutes after i looked on the website and they had the unavailable items in stock, what a disgrace, if anyone is making people panic buy it is asda as they seem to be holding back on essential items off the shelves, shame on you, to make matters worse they had taken my full £53 payment, can't get through to customer service, no replies on any of my 6 emails, i go back on my asda account and its asking for my full name and date of birth and the sort of card i used ??? This rings alarm bells in itself, so people BE AWARE!!! As for you asda you can wave goodbye to my custom now after almost 30 years for now and in the future, ASDA you need to remember, if it wasnt for customers there would be no ASDA!!! I am urging family friends and others to boycott, i will now shop elsewhere. Stay safe everyone.”
“Very bad!! Ordered a delivery on Monday, next available was for Friday, everything was fine all in stock. Come Thursday I receive an email that half of my shopping wasn’t available!!
I wasn’t greedy I purchased 1 of everything I needed!!
It was dried food!! Toilet roll etc (not fresh items)
all these items were available Monday! So Asda must have given them to someone else
Now Asda shouldn’t have taken my money Monday, to receive a message on Thursday no shopping!! And then have to wait for my refund.
Disgusting.”
“I'm self isolated,underlying health issues in vulnerable group totally reliant on home delivery.went on line to place order with asda today at 3am thinking to avoid busy times to start site wouldn't let me text in items,after TWO hours I finally completed my list and available slot( which would expire at 6-18 am) after all the time trying to compile list I was unable to complete because it kept sati g sorry town or city does not exist.....errelevant because I was putting in my cvv number and as a longtime registers customer my details are automatic!! At 6-45 nearly FOUR hours later extra security info asked for via card issuer not automatically directed as at any other time when security is asked for told to phone card issuer!!! No shopping,complete failure by Asda and at a loss as how to get food,cats food,oh PS as I tried to complete my slot was cancelled...next available would have been 18th of april.! I'm not an impatient person,this is a war,but Asda you failed in your promise to provide and passed the buck back to me as a customer,perhaps you might be more efficient if you adopt Morrison's box policy?”
“Dreadful service
I made an on line order, due to the fact that I’m ill. Half of the items I requested were unavailable. The delivery was supposed to be between 4&6pm, at 9pm I gave up waiting. Couldn’t get through to customer service via phone.
Next day I checked my bank account, the full amount was still pending & the delivery status on the ASDA website said delivered! Tried many times to contact by phone, can’t get through. Requested a refund, stating purchase not delivered. Automated email said refund refused, no reason given. Emailed customer services & email bounced back, because ‘they are unable to deal with emails at the moment’.
Absolutely disgusted with ASDA, I used to shop there every week & have done for years. Not now & never again.
Checked my bank account this morning & the thieving so & so’s have taken my money!”
“It’s quire clear that Asda are not fulfilling the online orders by a long chalk. I received reassuring emails from the CEO even asking me to donate to the food bank. The basic essentials are missing form the orders. Anything tinned, pasta, Washing powder, hand-wash, meat, poultry. 22 items missing on last order. I feel so sorry for the delivery drivers. We are having to go out to shop and risk our health. A message to the CEO, please send an email to reassure online shoppers that their orders will be fulfilled.”
“AWEFUL AWEFUL AWEFUL - they simply CANNOT COPE - web breaks down ,they keep kicking out bits of order saying unavailable , but then when I replace them they go back in as available , can't get slots till after 11/6/20 as not listed as available and none listed after that , cant check out , cant speak to ANYONE about the problems
WRETCHED , just nonsense”
“Absolute waste of time, your told to try and self isolate try an dorder online, so you book a slot mine was 2 weeks away from 80 items I'm now told 60 are now unavailable, what's the point? And some hav ei creased in prices by 50%?? So you think you hva edone your shopping and don't go out, but on delivery day your order has dimmished so much that you may as well have gone out to to get your shopping, pointless doing this online! Rks”
“I went to Asda picked up a few grocery’s and some Budweiser the couple in front of me had put there grocery’s through and had a bottle of spirits they had to get assistant to put through scanner I was next and asked if she would do my buds because she was already there and it would save time and it was getting busy but I was greeted with wait your turn and I was next but I said nothing put my grocery’s through as she walked up and down she could clearly see I was waiting so I signalled to hear again even though she was not doing anything I was greeted with in a minute so I waited and another younger girl came over I was furious to be treated this way im 56 years old and have never been treated like this in morrisons and Tesco who staff are more helpful to customers this 50/60 year old glasses dyed blonde hair overweight lady needs to be told on how rideable with the public l know your company probably gives talks on dealing with the pubic as my own company there are always a few who let the side down maybe need to be put in the back out the road so my journey to Asda Parkhead wasn’t a pleasant I’m only complaining so somebody else didn’t get the same treatment as I did”
“Absolutely rubbish don’t order anything from Asda online, i’ve been waiting six days for delivery,
out of the 14 items ordered I have only received six items rest all out of stock.”
“Placed online order as I have done for the last 5 years, every week same slot, today I had a text saying your drive Thomas will be with you later than planned, keep checking for up date, I did and two hours after it should have been delivered it said CANCELLED! What the hell I've had no explanation and got no food 😡😡 appalling then get told it will be 3-5 working days before I get a refund”
