“Asda has the worst delivery service across the country! Today it turned out that the driver gave up on finding my address and left without attempting the delivery. Even when the delivery is successful, the amount of substitutions/missing items is unacceptably high, not to mention the headache their poor online platform can cause whenever I place an order... Avoid Asda at all costs - they may be slightly cheaper than some of their competitors, but they are also by far the most unreliable one.”
“I am disgusted with Asda we were shielding so had recurrent slots all year but Xmas and New Year they just stopped those two crucial slots which I find is unacceptable. Luckily managed to get slots with Morrisons who also don't have 11 substitutes each week so now have moved yo Morrisons. Drivers much more professional too.”
“delivery was late when i rang was told would be there at a time that had already past and once it went past delivery time there was no update on time. will be going back to tesco as soon as i can get a delivery slot .rubbish customer service”
“Click and collect
2 substitutes were useless. Milk had less than a weeks shelf life. Cabbage was yellow. Never again. Is it your policy to palm shielding customers off with the left overs? It certainly seems so”
“Ordered 3 weeks prior for Xmas delivery to be told two days before,no stock
Total lies,store full of product.
Phoned customer services to cancel,and told to let them turn up and not accept ????? Mindless
Now waiting a week so far for my money back from a company that has millions,while I'm struggling .
Should be ashamed of your service it's weak and pathetic”
“I have yet to receive an order from ASDA that did not have damaged or missing items. By missing, I don't mean not available (thought there is a lot of that). I mean NOT picked properly. By damaged I mean a tin so badly dented that the lid seal had broken, liquid come out and then dried on top. Inside was rotten and stunk. The picker did not notice, apparently
This is my last ASDA order..”
“first time shopping online with ASDA and the amount of substituted items in my opinion for such a small order is poor. My main concern is that you charge up front and then let me down when you cant supply the items I ordered. If I shop in store I get the items I want go to the till and pay! So why not the same when I order online and pay when I collect then avoid you over charging and making me feel awkward when it come to accepting subsites, which bye the way two were in the store the day before!! I think you are more interested in your business than the customer, very poor. Shall not use again”
“Not impressed yet again Asda are putting there extremely vulnerable high risk customers at risk as all the other supermarkets are delivering newspapers again and Asda are not so even though I can have my shopping delivered I still have to go out and put my family at risk to get the newspapers also I have noticed on the Asda online grocery shopping you can buy magazines but not papers this needs sorting out”
“we ordered our groceries on the 14th of December for the next day between 9-10pm. Received a confirmation that the driver is on his way... waited until 12am and no one showed up. The following day our Asda account said that our delivery was successful! We didn’t receive anything. Immediately we phoned customer services and all the lady on the line could say is that sometimes the store doesn’t have enough drivers or food in store and all they could offer was a refund. Very unprofessional and disappointing.”
“I am 68 with disability and live in a flat. The driver turned up and refused to come into the block (small pensioner block) , swore at a neighbour who tried to explain I couldn’t come down and told me it was company policy not to enter ANY building. He took the food back telling me his life was important nd mine was all but over.
When I called the helpline they offered me a £15 voucher I wouldn’t be able to spend. If this is customer service I despair. Asda have lost not just my business but that of my very large family.”
“Help centre is totally disappointing! Could not get through to romford branch. Got a click and collect order ready to be collected however I was told to isolate. I could not get a delivery same day, needed food by the time click and collect was ready! They could not cancel my order and no refund for few days. I offered to go to the pick up point instead of going inside (isolation) this was I get the food I ordered and no contact with anyone.... still said they cant help me. Disgusting service. I shop inside the store most weeks and been fine but service on the phones are bad.
Avoid”
“Hi, I had awful experience with Asad photo. I have ordered 2 mags as anniversary present for a couple. Had delivery within 7Wd and 1 mag was broken. I send email no one came back, other - no reply at all. Called - they send we will send replacement. Ok. ", 3 weeks pass by, anniversary day pass by, I gifted one mag and promised other shortly, but after 4 weeks still none received. Called again twice and they refunded cost of 1 mag, no postage.....as I promise 2nd mag I spend again on mag and £4 on postage and had delivery of 2nd mag finally, but....again broken......Awful...I wish I never ordered 1st mag at all....now I have sent 2 emails...no reply...I can see again that I just wasted postage of £8 to date in total, twice delivered broken and still to date haven't had full 2 mag (His& Her) anniversary present, a couple that meant to have 2 mugs has only 1 ….awful situation I am in and asda team just don't care.....postage is extremely expensive for service they have......Now, I just want my money back and do not recommend to use Asda Photo online …..it be more reliable to buy from elsewhere.”
“I've just shopped at Oadby stores and was asking about your enforcement of wearing masks. Clearly there are customers walking around with no masks. It should not be our job to confront these people to wear masks. Regular vigilance should be made by all of your staff so a tighter policy is enforced. If you don't allow one customer who doesnot wear a mask than a clear message is sent out and others will learn from this. People are also wearing masks around their neck not mouth, only to slide up the masks when cobfronted.
I appreciate certain people might be exempt than one they should be not in the shop and two whole families can't be exempt. Should they be declaring a certificate to show they are exempt or we can all give this excuse.
Would appreciate some feedback
Rgds”
“Went crewe asda minding my own business and a guy who I accidentally bumped my trolly into went raging mad up my face threatened to take me outside to beat me up im 57 and this made me truly shakin and shocked but the guy had been in once shoplifting and second time they got him in office he was very unhinged high on drugs and most definitely a threat to customers but my upset is after security kicked him out only when I was threatened they just let him out office he wanted to kill someone that day why did security not escort him out ? They let him go knowing he was on something and it's there care and duty to make sure customers are safe I went in Asda smiling but left a total wreck I wrote to head office and all I got was well manager offered you glass water? But I want answers and manager never available when my husband and daughter wanted to chat to him to be assured he was banned all I'm saying is what if he had knife I was with my 16yr old daughter too left her shakin crewe asda”
“Ordered 12pack Brewdog beers at £12.
Asda substituted for only a 4 pack but still charged us the price for 12.
We were shocked to find that Asda refused to refund the difference!
On their website it clearly states
8 pack £10
12 pack £12
And yet they charge us 4pack at £12!
Online store. Crewe. Cheshire.”
“*** ABSOLUTELY UTTERLY SH**T SERVICE!! ***
Absolutely disgusting service! Firstly a rough black female delivery driver dumped my 8 heavy crates on top of each other, then knocked quickly and went and sat in her van listening to her music on full blast! As i was forced to lug these heavy crates back to my door to unload, and i have a severe neck injury! And i gave her two items for a refund and i never got that back even after 2 weeks of chasing it up, wasting my time ringing repeatedly, what a nasty lazy driver!!
Secoundly the following week after a delivery driver named Mark was booked for a delivery and he deliberately never turned up, then my order was cancelled due to his laziness and incompetence! I contacted the CEO dept only to get a proper nasty witch of a woman named KIRSTY who instead of rectifying these persistent issues with their delivery drivers by contacting their managers to prevent it from happening again, she suspended my account for no reason, and i have a delivery pass which i paid a premium price for! What a spiteful nasty evil person!
Absolutely disgusting service by their senior staff who deliberately condone their delivery drivers utterly sh**t service!!
DESPICABLE STAFF AND EVEN MORE DESPICABLE SERVICE! BAD KARMA TO THAT EVIL HAG, FOR DOING THIS TO SOME ONE WITH A DISABILITY AND SEVERE NECK INJURY!!!
**** AVOID!!!! ****”
