“Do not trust Asda with your online shopping if you are shielding.
Cancelled our order took the money twice and when you contact them they offer a slot a week later and a simple sorry.
We have to wait at least 48hrs for the money to be returned.
They were not able/interested in providing a click and collect slot.
Not like my 4 young children or I need to eat over the next week or the items we ordered for our soon to be three year olds birthday are important I suppose.
I am sure Tesco will appreciate our custom as this is ridiculous”
“Rubbish don't bother , ordered a fresh chicken , never received , put in the alternative for a frozen chicken , never received , What supper store does not have chickens ???? , staff just just couldn't be bothered going to the fresh meat counter , never again Asda”
“2 items were missing from the delivery, most of the items were out of stock so they cancelled them! i was so looking forward to most of the missing items as well. Most of the people on the internet have the same experience too, never do an online shop from them ever again.”
“Twice in a row I've had problems not again I will never use ASDA again complete waste of time. Your reviews on here and on trust pilot speak a thousand words. They clearly have no idea any more and I strongly recommend people shope elsewhere”
“I am sorry to be writing you however with what has happened I feel that there is no choice.
As you can see from the below email chain I raised my complaint through the formal channels to no avail and a poor outcome.
In summary my issue is as follows:
I saw a TV advert on the Wednesday showing Chateau Nerf Du Pape on offer. I proceeded to the Morley Superstore on Thursday to buy some. The offer was not on in the store and I was told it’s an online only offer and to buy online. The details regarding what happened after are on the below email chain. If the store had the wine on offer as per your advert then I would have bought and had no complaint as there was plenty of bottles in stock at the time.
I then placed a total of 7 orders trying to be able to purchase the wine. I rang customer services who did not help much. I then emailed customer service with an outline of the issues (below) and there response was to give me a £5 voucher and not answer my issues. I could not even buy a bottle for that but I don’t want any money off. I just want to be able to buy the wine. I feel that you should know that customers services have a duty to answer complaints and not just to give your money away.
I then replied asking further questions and your customer services team mentioned that stock levels are updated daily and again never answered the questions that I asked. My point is around if stock levels are updated daily then how can I place 7 orders and 6 are not fulfilled. I understand deliveries stored off site but you have both my address and the local store so stock levels should be more accurate.
All I want is to be able to buy the wine at the price advertised and if the store had the up to date promotion on then I would have been able to.
Thank you for taking the time to read and I look forward to your response.”
“I purchased lots upon lots of goods, microwave, cups, pans, vacuum cleaners, towels, glasses etc.
Within 18 months later every item that I have purchased has failed, shrunk or is of such inferior quality been replaced.
It was a false economy shopping at ASDA and regretted ever since.”
“I put an order for click and collect,and when I got home I noticed that a number of food stuff was not what I ordered,the replacement goods were cheaper and inferior,I then went into the store to find that the original goods that I ordered was in stock,I cannot understand why Asda put cheaper and near sell by date food In my order,never Shop again”
“I was expecting my delivery between 7.30-8.30..
Its now 1.35am and I am still waiting!!!!!
Appalling service.. Dont even have the decency to call and apologize for the delay.. I have rang them twice and they assured me that they would be here by 9.30-9.45.then they said 11!!
I have wasted my whole evening looking out of the window waiting!!”
“Thank you Asda and a happy not new year....
I trusted Asda for my New years day Dinner so i bought a Uncooked Chicken and 2 Lamb Rolled Breasts.... After cooking the Chicken to our Horror there were Maggots inside the Chicken and the Lamb Breasts were so fatty it was uneatable. I just wish i had taken photos but did not want to upset other customers by the pictures.
So for our New years day Dinner we ended up eating Tuna sandwiches and salad so thank again Asda in Carlisle Cumbria.”
“Abbey Park store in Coventry again.
In the run up to Christmas, I cancelled three orders ( plus one they cancelled as they could not deliver, and despite being assure it would be delivered the next day it was cancelled), including my Christmas delivery, as I had zero faith they would deliver what we needed. The orders prior to this were averaging 60% of what we ordered delivered. Ordered from Sainsbury and got every thing on all three orders.
Today I have an order coming from Asda, out of what I ordered, they are sending 31% of what was ordered.
Luckily Sainbury is a two minute drive away.
We are forced to go there in person because of Asda's failure.
Have also discovered that chicken is cheaper than Asda if you weigh it after it is cooked!
This we have found to be true of many products where Asda seems cheaper, they are not!
Asda's customer service does not even reply to messages, very disappointed all round with their lack of performance and the fact that they actually just don't care.”
“Asda has the worst delivery service across the country! Today it turned out that the driver gave up on finding my address and left without attempting the delivery. Even when the delivery is successful, the amount of substitutions/missing items is unacceptably high, not to mention the headache their poor online platform can cause whenever I place an order... Avoid Asda at all costs - they may be slightly cheaper than some of their competitors, but they are also by far the most unreliable one.”
“I am disgusted with Asda we were shielding so had recurrent slots all year but Xmas and New Year they just stopped those two crucial slots which I find is unacceptable. Luckily managed to get slots with Morrisons who also don't have 11 substitutes each week so now have moved yo Morrisons. Drivers much more professional too.”
“delivery was late when i rang was told would be there at a time that had already past and once it went past delivery time there was no update on time. will be going back to tesco as soon as i can get a delivery slot .rubbish customer service”
“Click and collect
2 substitutes were useless. Milk had less than a weeks shelf life. Cabbage was yellow. Never again. Is it your policy to palm shielding customers off with the left overs? It certainly seems so”
“Ordered 3 weeks prior for Xmas delivery to be told two days before,no stock
Total lies,store full of product.
Phoned customer services to cancel,and told to let them turn up and not accept ????? Mindless
Now waiting a week so far for my money back from a company that has millions,while I'm struggling .
Should be ashamed of your service it's weak and pathetic”
“I have yet to receive an order from ASDA that did not have damaged or missing items. By missing, I don't mean not available (thought there is a lot of that). I mean NOT picked properly. By damaged I mean a tin so badly dented that the lid seal had broken, liquid come out and then dried on top. Inside was rotten and stunk. The picker did not notice, apparently
This is my last ASDA order..”
“first time shopping online with ASDA and the amount of substituted items in my opinion for such a small order is poor. My main concern is that you charge up front and then let me down when you cant supply the items I ordered. If I shop in store I get the items I want go to the till and pay! So why not the same when I order online and pay when I collect then avoid you over charging and making me feel awkward when it come to accepting subsites, which bye the way two were in the store the day before!! I think you are more interested in your business than the customer, very poor. Shall not use again”
