Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 489 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

Questions

Metrics

4.6

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Write Your review

Tell us how Card Factory plc made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanted to show some appreciation to the staff at Card Factory in Longton. Whenever I go into store they are always friendly, helpful and nothing is to much trouble whether I'm buying cards, gifts or helium balloons. I've never had a bad experience while shopping at this store and it's a pleasure to shop there.”

Helpful Report

Posted 1 year ago

“The new branch in Seaford East Sussex is a real boon for the local community. Saves a lot of money being able to buy good quality cards, and stationary not having to go out of town, especially for the elderly and those on tigjt budgets. Hope it stays open 😊❤”

Helpful Report

Posted 1 year ago

“Wonderful customer service today in the Card Factory St James Dover. Lisa plus two other members of staff went out of their way to help me find the perfect card. I was very grateful for their help and patience with me.”

Helpful Report

Posted 1 year ago

“I visited your Dalston store today and the young guy in there was extremely helpful and very polite. A pleasure to be served by him.”

Helpful Report

Posted 1 year ago

“Had a very good experience in the Selby store. Carole went out of her way to locate some Paw Patrol wrapping paper for me for my grandson’s birthday present. Thank you for being so helpful.”

Helpful Report

Posted 1 year ago

“I recently purchased an engraved gift online from the card factory, it arrived on the day they said it would and I was absolutely thrilled with the gift. Thank you for your great service 👍🙂”

Helpful Report

Posted 1 year ago

“We were shopping at the Inverness shop and ahead of us was a very elderly gentleman who had selected a foil balloon. The lady at the till asked him if he needed it to be inflated now or not. The gentleman obviously had not realised that he had selected a balloon and thought it was a gift bag in the sealed polythene bag. The lady serving was so kind and helpful to him. He had appeared confused originally about what he wanted and was frail and shaky. She took time with him and spoke gently and helped him choose something appropriate. He left happy with his purchase. It was just lovely to see her helping him. It is confusing for lots of elderly people to be in busy shops and the hussle and bustle when they might be hard of hearing etc. Both my husband and I thought she was just wonderful with him and that's why I have made the effort to write this review. The reference on my receipt states store 0623 Till 5 Opr.Trans 032206185449 Date 11/11/23 Time 10:39 Please pass on this compliment to the young lady as people are so quick to complain and slow to praise and I am sure you will agree she represents the store and the care she showed was just perfect. She is a credit to herself and the company.”

Helpful Report

Posted 1 year ago

“Very satisfied with cardfactory great staff plenty to see and get well done to Lorraine in parkgate ❤️❤️❤️”

Helpful Report

Posted 1 year ago

“My husband and I always use Card Factory the prices are very good with lovely verses and all the staff have been very polite and helpful.”

Helpful Report

Posted 1 year ago

“They are very good and kind”

Helpful Report

Posted 1 year ago

“Good to see a new shop in Acton Oaks. Definitely needed especially with Christmas coming. Good stock and friendly staff”

Helpful Report

Posted 1 year ago

“I was served by Fern who I think is fairly new but she was helpful by asking me if I could find what I was looking for which I had she was very polite but friendly at the till she's certainly an asset to your company”

Helpful Report

Posted 1 year ago

“Very happy with Kelly Felixstowe branch she helped me out for what I needed”

Helpful Report

Posted 1 year ago

“Staff always very pleasant.. Altrincham Store. New layout 9 out of 10..visually greatly improved.layout.One comment Tatty Teddies cards facing pay desk badly positioned..you have made your choices and about to pay before you reach this display..plus having to crouch down to see bottom shelves.”

Helpful Report

Posted 1 year ago

“Extremely helpful”

Helpful Report

Posted 1 year ago

“Very helpfull assistant in cumbernauld store 45 name chloe this lady went out of her way to find me a card i really needed to be just right for friends celebrating 60th wedding anniversary will definately shop in store again service 10 out of 10 Mrs Boyle”

Helpful Report

Posted 1 year ago

“Welshpool branch served by Louise, excellent, friendly, polite service. Unable to scan QR code”

Helpful Report

Posted 1 year ago

“Hi, I visited your store at prescot Road liverpool 13, I was served by your assistant Lee, just want to say how polite,helpful, welcoming he always is each time I visit, he is a credit to your store also cathy who has the same excellent customer service!!!”

Helpful Report

Posted 1 year ago

“Excellent service from all staff ,shop is well set out and very tidy ,staff are very friendly and helpful”

Helpful Report

Posted 1 year ago

“Visited store 1430 poole high street on 02/10/23 at 12.58. Susie was very polite and cheerful, and gave excellent customer service.”

Helpful Report

Posted 1 year ago

Card Factory plc is rated 4.6 based on 489 reviews