Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 489 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always happy to help you and staff are lovely.”

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Posted 1 year ago

“Store 0335 Rainham Kent very pleased with the service. Lady assistant was very polite and helpful. Thanks Alison 😊”

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Posted 1 year ago

“I went into store today and received amazing customer service from dianne she's very caring kind and seen to all my needs and fabulous member off staff and a credit to your team.”

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Posted 1 year ago

“Lovely choice of cards. Plus Nicky was very helpful and friendly”

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Posted 1 year ago

“Gainsborough customer service exceptional team members Laura & Zoe an asset to the company always have a smile on their face very knowledgeable & helpful wouldn’t shop anywhere else”

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Posted 1 year ago

“Very easy shop at kingswood bristol today as not many customers,aisles are very narrow, Very happy bubbly server.”

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Posted 1 year ago

“Visited the Clifton Moor York shop today. As always, the staff were helpful, cheerful and engaging. There is an excellent selection of cards, wrapping paper and gift boxes, all at a brilliant price.”

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Posted 1 year ago

“Fantastic store in Gainsborough nothing to much trouble staff always obliging prices very affordable stand out members Laura & Zoe who above & beyond to help”

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Posted 1 year ago

“Yeadon shop , your assistant Rebecca is worth her weight in gold and deserves a medal , she was so kind , patient and understood everything we asked for regarding colour and amount of balloons we needed and not easy with my daughter who doesn't normally go in shops due to anxiety talking to strangers ! So well do ne Rebecca you will go far x”

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Posted 1 year ago

“Always really helpful.. Especially the Bromsgrove store and their brilliant manager”

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Posted 1 year ago

“Always a pleasure to buy cards here in swinton manchester. Pleasant staff. Plenty of space to view amazing cards and gifts at amazing prices. Quality Fabulous selection all round. Best card shop around thank you 😊 🙏 Elise Kinnear Eccles”

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Posted 1 year ago

“I went to the card factory shop on weoley castle Square Birmingham The two ladies that work there Kirsty and Amie Went out of their way to help me Complete customer satisfaction Thanks again Ladies”

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Posted 1 year ago

“I went into the Swinton store I always am met by such friendly helpful staff . The store always looks so nice and welcoming also . A credit to the company Caroline Seddon”

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Posted 1 year ago

“A lady called Diane was a great help when I was having problems finding the right card for the birth of my friends grandson. Diane was so friendly and chatty which made me feel very welcome. I gave five stars as I feel this shop deserves it.”

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Posted 1 year ago

“Lady named janine very helpful,went out of her way to find a 30 badge for me as been trying hard to get one.Crossgates branch Leeds.”

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Posted 1 year ago

“Went into one at cross hands in Carmarthenshire on 26 August whilst visiting some friends I was impressed brought 20 cards for £2 and a further 3 for nearer Xmas nice pleasant ladies who worked there”

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Posted 1 year ago

“My mum when in for some cards and got a great service to her I give five ⭐ for being helpful to her thank you very much tony from Hillingdon west Drayton”

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Posted 1 year ago

“Great customer service always. Great prices too and selection.”

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Posted 1 year ago

“Clay cross in Derbyshire very polite staff go there al the time. The staff are very helpful when you looking for anything. THAT'S WHY I HAVE GAVE 5 🌟 🤩 ⭐️”

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Posted 1 year ago

“I was in there today 10/9/2023.I was served by someone called Leonie and greeted by her as well with a cheery smile and good morning. I myself have worked in customer services for over 15 years. I will remember her for one of the best moments for customer service. I hope she gets rewarded for her work and service. This is one of your new stores on the Walworth road in London.”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 489 reviews