Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 472 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lady named janine very helpful,went out of her way to find a 30 badge for me as been trying hard to get one.Crossgates branch Leeds.”

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Posted 1 year ago

“Went into one at cross hands in Carmarthenshire on 26 August whilst visiting some friends I was impressed brought 20 cards for £2 and a further 3 for nearer Xmas nice pleasant ladies who worked there”

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Posted 1 year ago

“My mum when in for some cards and got a great service to her I give five ⭐ for being helpful to her thank you very much tony from Hillingdon west Drayton”

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Posted 1 year ago

“Great customer service always. Great prices too and selection.”

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Posted 1 year ago

“Clay cross in Derbyshire very polite staff go there al the time. The staff are very helpful when you looking for anything. THAT'S WHY I HAVE GAVE 5 🌟 🤩 ⭐️”

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Posted 1 year ago

“I was in there today 10/9/2023.I was served by someone called Leonie and greeted by her as well with a cheery smile and good morning. I myself have worked in customer services for over 15 years. I will remember her for one of the best moments for customer service. I hope she gets rewarded for her work and service. This is one of your new stores on the Walworth road in London.”

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Posted 1 year ago

“Rebecca at your Chingford branch was extremely helpful today. There were no "your anniversary" cards on display, she opened up lots of boxes from the delivery which she was unloading and found me 4 to choose from. Excellent, friendly and informative. Thanks Rebecca.”

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Posted 1 year ago

“Good selection of cards at good prices. Staff always friendly and helpul what more could you want”

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Posted 1 year ago

“I visited your store in Blackburn shopping mall today. Christmas cards were on display therefore I made my purchases. Saves the rush and crush in the next few months. Delightful and polite male assistant served me.”

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Posted 1 year ago

“I visited the one in dudley West Midlands and both staff zoe and jordon where very helpful,they really work well together and found everything I needed,vert pleasant and welcoming.”

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Posted 1 year ago

“Friendly, helpful and knowledgeable member of staff. Price point on cards is very reasonable.”

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Posted 1 year ago

“I use card factory at least once a week I go to Walton vale mainly, the staff in there are so pleasant & supper helpful especially Gayle she goes out off her way 💯 to help & always with a Hello & goodbye….. thanks Julie”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“The staff member was very helpful and the price I paid for the items a bought was excellent”

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Posted 1 year ago

“I bought a birthday card for a relative 22 August 2023 at the st neots store. The staff who served me was professional and friendly. It was a pleasant experience. I wished l had gotten the lady's name that served me. Maybe next time 😊”

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Posted 1 year ago

“I work in a school near our local Card Factory( Northbrook Street RG141DT) and we have used our store in Newbury on a number of occasions for our charity days, Ofsted results, community library opening etc. The staff have always been outstanding - a accommodating, friendly and super efficient! Manager Helen and her deputy Chloe always go the extra mile to ensure the occasions we are celebrating are made memorable for our children and school. Thank you so much ladies. On Saturday I visited the store and Helen ( the manager who is always so helpful) helped me with a number 7 balloon ( +glasses, badge and banner)for my great nephew's birthday - he was delighted!! However on the way to the party the foil balloon incurred a puncture and I popped by the store to sort out another. I took in the old balloon and another lovely Helen was quick to help me when I relayed what had happened. My great nephew was distraught and she was sympathetic to the situation and called Chloe over to discuss the situation. I was given another balloon! I can't thank all of these lovely ladies enough for making his birthday a memorable occasion. He absolutely loves balloons and was really pleased when I walked back to the car with a new balloon - his face completely lit up and I told him that the ladies in the shop were super kind and gave him a brand new balloon!”

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Posted 1 year ago

“Marie and her staff in weoley castle are friendly helpful and welcoming lovely card shop will keep using such a lovely range of products and smiley faces 😊 😀 😄 ☺️ 💖”

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Posted 1 year ago

“They are good they have a card for everybody and have a good range wouldn’t go anywhere else for my cards”

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Posted 1 year ago

“A big thank you to lynn at penny well card factory for being so kind this lady went above and beyond to help me I can't thank her enough for being so understanding also to her staff always greet you with a warm welcome thank yous so much Mrs Ashton.💯”

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Posted 1 year ago

“Brilliant shop and great friendly staff always made to feel welcome”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 472 reviews