Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 473 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card factory store in Lowestoft Britain centre always prevents high quality customer service ,friendly and very helpful staff always ready to help no matter how busy they are . Highly recommend to visit this store ore any other(as I’m sure all card Factory stores teams are brilliant at their job ) and experience welcoming service with cheerful goodbye and wishes to have a lovely day after you’ll have received all support that u need on the shop floor while you are looking for ur cards or party ware to celebrate any occasions xx”

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Posted 1 year ago

“On Friday,09.06.23, once again a very positive shopping experience. Molly was very polite and efficient and a good vibe throughout the shop. John/ ref. Liscard shop- Wirral.”

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Posted 1 year ago

“My son came into your store on the 25/5/23. He was served at till 2 at 10.20 am. He just wanted to say thank and asked me to put a review up for him. He said that it was a lovely, friendly, professional service. He loves the shop and got everything he needed.”

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Posted 1 year ago

“Adrian is absolutely fantastic member of staff credit to the company”

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Posted 1 year ago

“Always a pleasant experience, so much choice and lovely staff.”

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Posted 1 year ago

“I was a victim of a sim-swap hack and if not for urgent intervention by a recovery experts whom I hired after my crypto account was hacked and coins stolen. The experts i hired sought the permission of INTERPOL darknet and crypto crime monitoring unit to pursue my case which ended up in a successful recovery of 90% of my lost coins. You’re free to reach out if you need help too. E f f i c i e n t N e t H a c k on Gma”

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Posted 1 year ago

“I was in Morecambe store today at 11 .16 was served by tall young man very very pleasant was nice to see someone being nice credit to your store”

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Posted 1 year ago

“The staff in the Stoke Town Centre store, Sam and Michelle, were absolutely amazing today!! Well Sam was…..Michelle made me work a little after a small incident with a balloon…..but in a friendly and banter way!! Great staff!! The store is fully stocked, great choice and nice environment. It was clean and easy to find the things we needed. I had a really good experience in there and considering Stoke Town Centre doesn’t have much this shop and the staff are a credit to CardFactory in these challenging circumstances!! Well done Sam and Michelle.”

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Posted 1 year ago

“Guisborough Store has professional, helpful staff even in busy periods.”

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Posted 1 year ago

“Swanley card factory ladies are so friendly and helpful ive been to few but this store has to best :)”

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Posted 2 years ago

“I always get my cards in Card factory in Main Street Newbury . The staff are always helpful & you often a great sense of humour . Great place to go”

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Posted 2 years ago

“I was looking for a belated card and could not find one. I asked the young lad if they had any and he took me to where they were. He was very pleasant and helpful. I wouldn’t hesitate using Card Factory at Weston Favell, Northampton. Thank you to the young lad as he was very focused.”

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Posted 2 years ago

“Customer service is excellent, especially when you are served by Nicola in Maidenhead!”

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Posted 2 years ago

“I bought a couple of cards from card factory yesterday and was really impressed by the service. I was at the till buying a card for my husband and asked if they had any playing cards. The assistant said she would get them for me. She was so helpful. Her customer service was faultless. I couldn't see a name badge so will say this about everyone there....I always find card factory staff helpful and kind. Even when they are really busy, they are always polite. Thank you card factory!”

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Posted 2 years ago

“Prices must be No 1! However, the staff at my Card Factory Shop are the best ever, they are so helpful and polite, they always have a smile for everyone, They work so very hard, everything is always in order, it is such a pleasure to go there and I buy every single card I need in that shop, which is at Park Farm, Allestree, Derby. The Manager is Julie, the other lady is Helen, they are truly wonderful. The other ladies too follow their example, so, there is no other card shop you need visit. There is of course easy on line support and variety of cards etc when you can't visit the shop itself. Thank you Card Factory for giving us one of your shops!!!”

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Posted 2 years ago

“I was looking for 2 birhday cards at the card factory shop Beaumont Leys Leicester. I found 2 which I liked and went to pay. Chloe on the counter advised me that I could get another free. (special offer) I did and at the time was carrying other shopping without a bag. Chloe suggested and provided a large plastic bag to carry my shopping without damaging the cards. Friendly helpful service beyond the norm. Peter Aspinall”

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Posted 2 years ago

“Was at the Tooting Branch yesterday 27/03/23 purchased two items, helpful and friendly staff”

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Posted 2 years ago

“Visited the ruislip branch, shop was very clean and tidy, sales assistants very helpful,always smiling and happy to help you.”

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Posted 2 years ago

“Visited Mexborough branch to buy 10 greeting cards. I was able to find what I wanted and purchase quality cards at a good price. All the staff were friendly and helpful making the sale a positive experience as usual.”

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Posted 2 years ago

“Excellent customer service. Took the time to make sure I had everything for my party.”

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Posted 2 years ago

Card Factory plc is rated 4.6 based on 473 reviews