Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 473 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Keighley Store Today Excellent Service Provided By Staff Member(Catherine) Very Polite And Helpful. Would Highly Recommend This Store. Will Be Visiting Soon. Well Done Staff 5* Service.”

Helpful Report

Posted 2 years ago

“Just had the most amazing service from the girls in the frodsham shop. They went out of their way to supply me with 3 helium balloons wrapping paper and a birthday badge in a matter of minutes as I was in such a hurry. I was in and out of the shop so fast I didn't get their names. They where super stars and served me with such friendlyness. Thanks once again girls. Sheila Mcdonald 7/9/2022”

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Posted 2 years ago

“I went to the store in Anglia Square in Norwich where the assistant went out of her way to help me. She helped me to count out the correct change for my purchase from my purse and was extremely friendly. It is a pleasure to be served by someone like this and a very happy shopping experience. She also went out of her way to make sure I found the cards that I was looking for.”

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Posted 2 years ago

“Fantastic service from Melissa at the Mexborough store, so helpful and informative. Thanks.”

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Posted 2 years ago

“Would like to thank the lovely girls in card factory in Airdrie went into the shop to buy quite a few cards from the moment I went in nothing was to much trouble for the two girls customer service was excellent so friendly so would just like to thank Lynesy and think the other girls name was jac all definitely be back x”

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Posted 2 years ago

“Wide range of stationery items. First 'port of call' for cards, diaries, balloons. Helpful staff- thanks Nicola.”

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Posted 2 years ago

“Excellent customer service from Lucy at your Droitwich branch today. She was cheerful & polite, checking we had found all we needed.”

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Posted 2 years ago

“Catherine at the Keighley, West Yorkshire branch has been super awesome this morning. She has been efficient, polite and extremely helpful. Thank you.”

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Posted 2 years ago

“Lovely helpful staff at the Chineham Branch😬”

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Posted 2 years ago

“Very happy with your branch in Wulfrun center Wolverhampton. Served by Zoe store busy seemed rather understaffed. However she was very polite and went out of her way to help me. Absulate asset to your business!”

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Posted 2 years ago

“Jean and Emily from the Affinity, Talke, Staffordshire store could not do more to help when I was looking for a specific card for my grandson. They were so friendly, helpful and kind. They could not find the card I required but found me a children's book that I purchased. Top marks to both of them for wonderful customer service.”

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Posted 2 years ago

“Had excellent customer service from Will at Card Factory in Alton Hants. I was short on time and he guided me to section I needed and offered alternatives. Knew his products and is a very well mannered young man. I will shop there again 😊”

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Posted 2 years ago

“Customer service excellent in Bordon branch, will go again,helped, as I am disabled. So helpful, lovely staff.”

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Posted 3 years ago

“I regularly use the market st branch in barnsley as the staff there are so friendly and helpful..nothing is too much trouble if I need any help and the staff always greet you with a smile ..100% great service”

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Posted 3 years ago

“I went to east kilbride card factory and was very pleasantly surprised they had sister ans sister in law cards. It is something not usually found. Only thing say is make kore space for prams as everyone looks and hates the person with the baby pram holding it the aisle”

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Posted 3 years ago

“I visited the Altrincham store today and was served by a lovely young man named Ashley (apparently known as Ash) He was pleasant and helpful, not just with me but with other customers I witnessed I felt compelled to tell a gentleman who I thought was the Manager.”

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Posted 3 years ago

“I visited the store Parkway Sheffield to purchase balloons for my partners 70th birthday. The manager Laura was extremely helpful in helping me select balloons for the party on Wednesday 27 October. I collected the balloons on Saturday 30 -they were simply amazing !! Laura and her team are fantastic and I can honestly say that the customer service went over and above excellent. Laura and her team are a credit to the card factory -well done Laura and thank you”

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Posted 3 years ago

“Thank u to the young man Stephen who help me on saturday and a wonderful gift wrap. Professional and friendly which is great for customers. Great customer service Keep up the great work Kim”

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Posted 3 years ago

“I went into Pontypool store on Thursday and the girls in there was fantastic they helped me find what I needed they was friendly and welcoming I would highly recommend this store to anyone.”

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Posted 3 years ago

“Just wanted to say how helpful staff were at the Basildon 2 branch today , particularly Tracey. Thank you so much for your help.”

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Posted 3 years ago

Card Factory plc is rated 4.6 based on 473 reviews