Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 474 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to say how helpful staff were at the Basildon 2 branch today , particularly Tracey. Thank you so much for your help.”

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Posted 3 years ago

“Gave them the right card as they up set looking for a relative that lost a loved one. Worked on tills and when asked to go to the bank did so .helpful staff as I learnt a fast pace of work in a number of hours and new till layout .loved selling there cards and gifts .”

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Posted 3 years ago

“Fantastic customer service from Courtney in the CMK store, super helpful with balloons and decorations :)”

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Posted 3 years ago

“The customer experience on my recent purchase at the Sommercotes store was exceptional to say the least. Ella helped me with my search for 50 B Day banners balloons etc...although I didn't get all I wanted ( due to stock and logistical delivery issues which is beyond staff control) she went above n beyond - I purchased a foil B Day banners from Tesco and I went back to Ella to purchase the rest of the items and she even offered to blow up the banner and put together which was fab ( not even purchased at card factory ) I work in customer service myself and people are very quick to complain but lack speed in praising great customer service. Thank you Ella your a credit to your team at sommercotes card factory Alfreton. Highly recommended! Debbie”

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Posted 3 years ago

“I was very happy with my order of balloons, served by Tracy at Epping, she was so helpful.”

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Posted 3 years ago

“Had a fantastic experience at card factory Garforth Leeds 25, shop wasn’t too busy & really tidy but the girl on the till Sharon(blond) was so helpful encouraging people with half price special buys but not being too pushy & really helped me choose lots of things for my daughters 21st birthday, i bought quiet a few extra bits with her help she is a credit to your store....”

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Posted 4 years ago

“Excellent service cards and price very good”

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Posted 4 years ago

“This company has made me very unhappy. An e-mail sent to me asked me to contact them, so far I have been unable to do so owing to the fact that their telephone just has a recorded message and each time I send and e-mail it can't be delivered because the address given by them is unknown. Please tell how to contact the company.”

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Posted 5 years ago

“Felt i had to mention the excellent customer service i received from Dawn at the Caernarfon store. Happy, cheerful and nothing too much trouble. Also a long haired young lady on the shop floor (who's name i can't recall) was very helpful in helping me find a card i needed for a family occasion. Keep smiling ladies and Dawn, it's refreshing to see such a happy soul behind a till! Keep up the good work.”

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Posted 5 years ago

“I visit the meadowhall store regularly. Never had a problem, great choice, friendly staff, and plenty tills open. 10 out of 10 every time.”

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Posted 5 years ago

“I went to card factory at bentley bridge on July 27th 2019 there were 2 giresearch who were most helpful the couldn't do enough for their namessage were Nicky and Helen they are a credit to the company”

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Posted 5 years ago

“Very good value for money”

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Posted 6 years ago

“Great products and quick delivery .”

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Posted 7 years ago

“Affordable Great variety Great gifts Always what you need”

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Posted 7 years ago

“THE PRODUCTS ARE EXCELLENT VALUE.SUCH A VARIETY AVAILABLE. THE STAFF ARE VERY POLITE,HELPFUL,OBLIGING AND FRIENDLY. KIMBERLEY STORE IS WHERE I GO.”

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Posted 7 years ago

“Everything is like you see online so every time I'm happy and excited about what I receive, also the whole process of delivery is very simple and exactly!”

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Posted 7 years ago

“website very easy to navigate and an excellent variety of good quality cards, makes sending personalised cards to family and friends so much easier, good service at reasonable prices i no longer bother with the other "similar" sites,”

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Posted 7 years ago

“I went into card factory on canal walk swindon to purchase a few items. The two members of staff in there were extremly polite. The member of staff that impressed me the most and helped me with everything that i needed, was a man called Alex. I think that he is a fantastic asset to your company.”

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Posted 7 years ago

“We always buy all of our cards from your Northallerton Store. Where the choice is excellent in comparison to your competitors and the value for money is second to none. The Staff are efficient in their service and friendly to all.”

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Posted 7 years ago

“Online prices as good as those in the shop, plenty of choice and function to edit cards. Used this site for the first time as an alternative to Moonpig/Funky Pigeon and found the website easy to navigate. Am yet to experience the quality of the finished products, but having used their shops in the past, am confident I will not be disappointed.”

Helpful Report

Posted 7 years ago

Card Factory plc is rated 4.6 based on 474 reviews