“I visited the Altrincham store today and was served by a lovely young man named Ashley (apparently known as Ash)
He was pleasant and helpful, not just with me but with other customers I witnessed
I felt compelled to tell a gentleman who I thought was the Manager.”
“I visited the store Parkway Sheffield to purchase balloons for my partners 70th birthday. The manager Laura was extremely helpful in helping me select balloons for the party on Wednesday 27 October. I collected the balloons on Saturday 30 -they were simply amazing !! Laura and her team are fantastic and I can honestly say that the customer service went over and above excellent. Laura and her team are a credit to the card factory -well done Laura and thank you”
“Thank u to the young man Stephen who help me on saturday and a wonderful gift wrap.
Professional and friendly which is great for customers.
Great customer service
Keep up the great work
Kim”
“I went into Pontypool store on Thursday and the girls in there was fantastic they helped me find what I needed they was friendly and welcoming I would highly recommend this store to anyone.”
“Gave them the right card as they up set looking for a relative that lost a loved one.
Worked on tills and when asked to go to the bank did so .helpful staff as I learnt a fast pace of work in a number of hours and new till layout .loved selling there cards and gifts .”
“The customer experience on my recent purchase at the Sommercotes store was exceptional to say the least.
Ella helped me with my search for 50 B Day banners balloons etc...although I didn't get all I wanted ( due to stock and logistical delivery issues which is beyond staff control) she went above n beyond - I purchased a foil B Day banners from Tesco and I went back to Ella to purchase the rest of the items and she even offered to blow up the banner and put together which was fab ( not even purchased at card factory )
I work in customer service myself and people are very quick to complain but lack speed in praising great customer service.
Thank you Ella your a credit to your team at sommercotes card factory Alfreton.
Highly recommended!
Debbie”
“Had a fantastic experience at card factory Garforth Leeds 25, shop wasn’t too busy & really tidy but the girl on the till Sharon(blond) was so helpful encouraging people with half price special buys but not being too pushy & really helped me choose lots of things for my daughters 21st birthday, i bought quiet a few extra bits with her help she is a credit to your store....”
“This company has made me very unhappy. An e-mail sent to me asked me to contact them, so far I have been unable to do so owing to the fact that their telephone just has a recorded message and each time I send and e-mail it can't be delivered because the address given by them is unknown. Please tell how to contact the company.”
“Felt i had to mention the excellent customer service i received from Dawn at the Caernarfon store. Happy, cheerful and nothing too much trouble. Also a long haired young lady on the shop floor (who's name i can't recall) was very helpful in helping me find a card i needed for a family occasion. Keep smiling ladies and Dawn, it's refreshing to see such a happy soul behind a till! Keep up the good work.”
“I went to card factory at bentley bridge on July 27th 2019 there were 2 giresearch who were most helpful the couldn't do enough for their namessage were Nicky and Helen they are a credit to the company”
“Everything is like you see online so every time I'm happy and excited about what I receive, also the whole process of delivery is very simple and exactly!”
