“I ordered 3 balloons to be delivered inflated, 2 were inflated, 1 arrived in the packet! Customer service were contacted by email. They offered to reimburse me for the inflation cost and suggested I take the balloon to another retailer to be inflated. How am I supposed to do that in lockdown to a retailer who didn’t sell me the balloon. They refused to send me another balloon. Terrible customer service when it is their mistake.”
“Utterly ridiculous!! Been trying to buy cards from them without any success. Registered and still found no way whatsoever to add anything to the basket. How absurd is this for goodness sake. Bet they don't sell many. Yes, I did allow cookies. Oh well. Off to somewhere else then.”
“I placed an order on 8th December for gifts and cards and have heard nothing. It is now too late for some of the items so trying to cancel but cannot get through on phone live chat and have now sent email which they will try and respond to in 48 hours! This is a high street store that has switched online but just doesn’t have logistics to cope.
Will now try PayPal”
“My wife placed a order on the 2 Dec…Not arrived
My wife placed a order on the 2 Dec 2020 over £22.00 and to date the 14 dec 2020 the cards have not arrived .There in a royal mail tracking number and since last week the order is said to be sitting in a hub of the post office collecting dust.The card factory repeat all i all ready know they dont care as they have had our money.The idea i placed a order is to receive it as need to write then be able to send the Xmas cards out by the 21 dec 2020.Contact with them is a nightmare on Facebook they repeat messages what i allready know ..This is there response Thank you for getting in touch with us regarding your delivery service. I can see your order was dispatched with RoyalMail24.
Tracking no: nu891088491gb
Due to the current climate RoyalMail24 is not a guaranteed next day service. This service is similar to Royal Mail 1st class and we ordinarily expect it to take 2-5 working days to arrive. You will receive a text or email from RoyalMail stating your delivery day and an estimated times. If this date or time does not suit you will be able to select either a different delivery day, a different address or ask for your item to be delivered to a local drop off point.
If you have any further questions please do not hesitate to get in touch. There disgusting they know Customers place orders and expect them to arrive not sit somewhere with no idea as to when they could turn up ...Untrustworthy unhelpful bunch of thieves dont use there online service”
“More than happy with customer service in your Newcastle Northumberland st branch, staff couldn't of been more helpful, went out of there way trying to locate a balloon that they believed to be out of stock”
“So disappointing, placed an order since for over a week now, yet to receive the items. Meanwhile the occasion has now passed. Customer service is also non-existent. Just terrible service delivery. Wonder how I can get a refund.”
“Ordered a non photo personalised
30th birthday card for my daughter on 5/11/20 order confirmation stated delivery by 11/11/20 her birthday is today and no card received ...very disappointed”
“I ordered 8 cards, 7 of which were delivered fine. The 8th one is still outstanding. I've contacted Customer Services 3x by email now and still awaiting a response. Order status online shows no information or tracking as to where this card is. Due to corona it is an excuse for not being able to Live Chat or telephone anyone in this company. They can deal with email but for some reason have lost the ability to use or divert phones or dial in for Live Chat. You have to email and wait for a reply, supposedly usually within 48 hours. I've been waiting about 11 days so far... do not buy from these people online. Terrible service.”
“terrible online service wont ever purchase from you again ordered large personslised card came small and another order took ages to come no one to speak to at customer service no one there no one answers your emails from card factory to sort it out get your act together”
“Sorry not impressed with new website.
Some of my favourite cards are missing and I couldn't find what I was looking for. I don't want first class postage included in the personalised cards I may order.
Found it difficult to narrow down the search to the category I required. Adding a card to my basket resulted in the search reverting back to everything. Time consuming and frustrating.”
“Ordered balloons before 12 on Thursday for next day delivery and got them on Monday 2 days after the birthday, they've now changed the website to say it takes up to 5 days for delivery, it didn't say that when I ordered them! £27 down the drain and no refund because they say they are perishable goods! Useless!”
“This company has made me very unhappy. An e-mail sent to me asked me to contact them, so far I have been unable to do so owing to the fact that their telephone just has a recorded message and each time I send and e-mail it can't be delivered because the address given by them is unknown. Please tell how to contact the company.”
“Delay to my balloon delivery but they didn't inform me about it.
They are good at doing cards & thankfully she got her beautiful card well in time.
I wouldn't get anything bigger than a card from them in the future or you risk being let down.”
“Even though we are quite tech-savvy for our age we still prefer to get actual cards for celebrations and went to our local Broadwalk shopping centre in Edgware to get two birthday cards for our twin granddaughters and were pleased enough with the selection and the staff service. Good prices too!”
“Felt i had to mention the excellent customer service i received from Dawn at the Caernarfon store. Happy, cheerful and nothing too much trouble. Also a long haired young lady on the shop floor (who's name i can't recall) was very helpful in helping me find a card i needed for a family occasion. Keep smiling ladies and Dawn, it's refreshing to see such a happy soul behind a till! Keep up the good work.”
“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So now my friends didn't get a card from me because they didn't bother to tell me they hadn't bothered to deliver it or process my order.”
“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So angry that my friends didn't get their card or I was informed so I could order through a card service that actually delivers.”
