“Ordered some cards and chocolates for my sons birthday. When the chocolates arrived I noticed they only had a couple of days before the use by date expired. I complained to the customer service department. I was told that the short date was advertised on the product description. I didnt see any information so asked for the product information to be sent to me. No information was available to send to me as the chocolates weren't available anymore but was assured that the short date was written on the description. (I have looked at several other product details and none contain any use by dates). So basically your word against mine. Feel a bit fobbed off to be honest. Won't be using again.”
“I regularly use the market st branch in barnsley as the staff there are so friendly and helpful..nothing is too much trouble if I need any help and the staff always greet you with a smile ..100% great service”
“No order & no responses '
Absolutely disgusting service! Cards haven’t arrived! Can’t get through on chat, I’ve emailed them to be ignored, I’ve opened a case on Paypal which again they’ve ignored. Disgraceful considering it’s near to Christmas and nobody can be bothered to email back.
I’ll be reporting them to my bank if this is not solved. Worst online card shop ever”
“I went to east kilbride card factory and was very pleasantly surprised they had sister ans sister in law cards. It is something not usually found. Only thing say is make kore space for prams as everyone looks and hates the person with the baby pram holding it
the aisle”
“I visited the Altrincham store today and was served by a lovely young man named Ashley (apparently known as Ash)
He was pleasant and helpful, not just with me but with other customers I witnessed
I felt compelled to tell a gentleman who I thought was the Manager.”
“DO NOT USE THE ONLINE ORDER SERVICE,THEY TAKE YOUR MONEY,BUT WHEN YOU HAVE A MISSING ITEM,THEY DO NOT RESPOND TO ANY KIND OF CONTACT,HAVE TRIED FOR 7 DAYS TO GET MY MISSING ITEM ,BUT TO NO AVAIL,GOOD WAY TO BOOST THERE PROFITS,SO I WILL NOW REPORT THEM TO TRADING STANDARDS,AND REQUEST A CHARGE BACK FROM MY CARD COMPANY
I WOULD RATE THEM A BIG ZERO(,1*ONLY FOR REVIEW)”
“I ordered a personalised photo card on line. The print tone was very poor. It did not reflect the photo I supplied. When I contacted customer services, they were dismissive with a default response. I wouldn't recommend this company”
“The Managers are extremely high-handed. The Assisant Manager at Festival Park wasn't conciliatory and moreover, made new staff members feel unwelcome. She was nearly always hungover and blamed new staff for misunderstandings, when it wasn't their fault. She neither thanked nor appreciated staff members when they worked over, at short notice.
The Manager at Talke Pits made a new staff member leave Festival Park 'in tears,' after starting disciplinary proceedings against her, because he told her that she was an hour 'late' for work. She was due to arrive at 11.00am, according to her phone rota.
He either wanted to see her leave the company or, he fancied her. She had found him very watchful and bossy in a 'gentle but overbearing' way on the previous day.”
“I visited the store Parkway Sheffield to purchase balloons for my partners 70th birthday. The manager Laura was extremely helpful in helping me select balloons for the party on Wednesday 27 October. I collected the balloons on Saturday 30 -they were simply amazing !! Laura and her team are fantastic and I can honestly say that the customer service went over and above excellent. Laura and her team are a credit to the card factory -well done Laura and thank you”
“Thank u to the young man Stephen who help me on saturday and a wonderful gift wrap.
Professional and friendly which is great for customers.
Great customer service
Keep up the great work
Kim”
“I went into Pontypool store on Thursday and the girls in there was fantastic they helped me find what I needed they was friendly and welcoming I would highly recommend this store to anyone.”
“Gave them the right card as they up set looking for a relative that lost a loved one.
Worked on tills and when asked to go to the bank did so .helpful staff as I learnt a fast pace of work in a number of hours and new till layout .loved selling there cards and gifts .”
“The customer experience on my recent purchase at the Sommercotes store was exceptional to say the least.
Ella helped me with my search for 50 B Day banners balloons etc...although I didn't get all I wanted ( due to stock and logistical delivery issues which is beyond staff control) she went above n beyond - I purchased a foil B Day banners from Tesco and I went back to Ella to purchase the rest of the items and she even offered to blow up the banner and put together which was fab ( not even purchased at card factory )
I work in customer service myself and people are very quick to complain but lack speed in praising great customer service.
Thank you Ella your a credit to your team at sommercotes card factory Alfreton.
Highly recommended!
Debbie”
“Debbie from Faversham Card Factory was an amazing help yesterday, she broached me when I was trying to decide on balloons for my girl who turned 16yrs today. When my daughter saw this in the morning she loved it and even herself mentioned she really loved the colours we chosen. Great customer service so glad she asked if I needed assistance. Thank you.”
“Not impressed with card factory... Ordered items from there one was a wine glass and I added a luxury gift box didn't receive the gift box customer service said it was the courier who hadn't delivered it... I stated how can it be the courier when it wasn't in the box with the other items... I think that person from customer services and the person packing my box needs more training!!! Not a happy customer!!!!”
“Had a fantastic experience at card factory Garforth Leeds 25, shop wasn’t too busy & really tidy but the girl on the till Sharon(blond) was so helpful encouraging people with half price special buys but not being too pushy & really helped me choose lots of things for my daughters 21st birthday, i bought quiet a few extra bits with her help she is a credit to your store....”
