Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 474 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, helpful and knowledgeable member of staff. Price point on cards is very reasonable.”

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Posted 1 year ago

“I use card factory at least once a week I go to Walton vale mainly, the staff in there are so pleasant & supper helpful especially Gayle she goes out off her way 💯 to help & always with a Hello & goodbye….. thanks Julie”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“The staff member was very helpful and the price I paid for the items a bought was excellent”

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Posted 1 year ago

“I bought a birthday card for a relative 22 August 2023 at the st neots store. The staff who served me was professional and friendly. It was a pleasant experience. I wished l had gotten the lady's name that served me. Maybe next time 😊”

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Posted 1 year ago

“On the 15th August I went in newark store there was one shop assistant serving while the other the manager was dealing with cards opposite Sharon the shop assistant had 3 customers then another who told her she had spilled a milkshake on the shop floor Sharon took action straight away to deal with the matter she oppogized to the customers at this point the manager did not offer any assistance towards her work colleague and left us customers waiting at the till I found this very enoying that a manager could allow this to happen I do thank Sharon who in this awful situation handled it professionally I will go back in the shop but not to be served by the manager sue.i have nothing but praise for Sharon well done.”

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Posted 1 year ago

“I work in a school near our local Card Factory( Northbrook Street RG141DT) and we have used our store in Newbury on a number of occasions for our charity days, Ofsted results, community library opening etc. The staff have always been outstanding - a accommodating, friendly and super efficient! Manager Helen and her deputy Chloe always go the extra mile to ensure the occasions we are celebrating are made memorable for our children and school. Thank you so much ladies. On Saturday I visited the store and Helen ( the manager who is always so helpful) helped me with a number 7 balloon ( +glasses, badge and banner)for my great nephew's birthday - he was delighted!! However on the way to the party the foil balloon incurred a puncture and I popped by the store to sort out another. I took in the old balloon and another lovely Helen was quick to help me when I relayed what had happened. My great nephew was distraught and she was sympathetic to the situation and called Chloe over to discuss the situation. I was given another balloon! I can't thank all of these lovely ladies enough for making his birthday a memorable occasion. He absolutely loves balloons and was really pleased when I walked back to the car with a new balloon - his face completely lit up and I told him that the ladies in the shop were super kind and gave him a brand new balloon!”

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Posted 1 year ago

“Marie and her staff in weoley castle are friendly helpful and welcoming lovely card shop will keep using such a lovely range of products and smiley faces 😊 😀 😄 ☺️ 💖”

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Posted 1 year ago

“They are good they have a card for everybody and have a good range wouldn’t go anywhere else for my cards”

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Posted 1 year ago

“A big thank you to lynn at penny well card factory for being so kind this lady went above and beyond to help me I can't thank her enough for being so understanding also to her staff always greet you with a warm welcome thank yous so much Mrs Ashton.💯”

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Posted 1 year ago

“Brilliant shop and great friendly staff always made to feel welcome”

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Posted 1 year ago

“Excellent customer service very friendly and so helpful nothing was to much My dad was thrilled with his balloons Thankyou Nikki & abi from egham”

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Posted 1 year ago

“Always helpful and very friendly both Maxine and Lisa. Have great prices and variety.”

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Posted 1 year ago

“Great product and very helpful and friendly staff card factory Harpurhey Manchester”

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Posted 1 year ago

“Excellent service at the Bishop Auckland Card Factory. Super friendly staff and cards and gifts for every occasion.”

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Posted 1 year ago

“Card factory, New Addington is amazing. The staff are really helpful and friendly.”

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Posted 1 year ago

“Very helpful and friendly service. Staff are so good”

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Posted 1 year ago

“Today 20th of July 2023 my daughter's birthday, shopping was made fun and easy because I met kind and helpful people. Donna was helpful Paul was amazing, made shopping easy. Such nice people 😘😘😘😘 Card factory in Benwell 🙏🙏🙏💪💪💪💪💪💪💪👍👍👍👍👍👍👍”

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Posted 1 year ago

“Rotherham Town centre shop. Great customer service 12/07/2023 13:27.”

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Posted 1 year ago

“The staff in the card factory, West Denton Store, Newcastle upon Tyne, today, could not have been more helpful. Nothing was to much trouble.”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 474 reviews