Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 474 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

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“Swanley card factory ladies are so friendly and helpful ive been to few but this store has to best :)”

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Posted 2 years ago

“I always get my cards in Card factory in Main Street Newbury . The staff are always helpful & you often a great sense of humour . Great place to go”

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Posted 2 years ago

“I visited Burgess hill shop today I witnessed the manager talking to a member of staff in not a very nice tone he should of spoken to her when customers were not around I was not impressed and felt sort for her as I’m sure she was quite embarrassed”

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Posted 2 years ago

“I was looking for a belated card and could not find one. I asked the young lad if they had any and he took me to where they were. He was very pleasant and helpful. I wouldn’t hesitate using Card Factory at Weston Favell, Northampton. Thank you to the young lad as he was very focused.”

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Posted 2 years ago

“Customer service is excellent, especially when you are served by Nicola in Maidenhead!”

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Posted 2 years ago

“I bought a couple of cards from card factory yesterday and was really impressed by the service. I was at the till buying a card for my husband and asked if they had any playing cards. The assistant said she would get them for me. She was so helpful. Her customer service was faultless. I couldn't see a name badge so will say this about everyone there....I always find card factory staff helpful and kind. Even when they are really busy, they are always polite. Thank you card factory!”

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Posted 2 years ago

“Prices must be No 1! However, the staff at my Card Factory Shop are the best ever, they are so helpful and polite, they always have a smile for everyone, They work so very hard, everything is always in order, it is such a pleasure to go there and I buy every single card I need in that shop, which is at Park Farm, Allestree, Derby. The Manager is Julie, the other lady is Helen, they are truly wonderful. The other ladies too follow their example, so, there is no other card shop you need visit. There is of course easy on line support and variety of cards etc when you can't visit the shop itself. Thank you Card Factory for giving us one of your shops!!!”

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Posted 2 years ago

“I was looking for 2 birhday cards at the card factory shop Beaumont Leys Leicester. I found 2 which I liked and went to pay. Chloe on the counter advised me that I could get another free. (special offer) I did and at the time was carrying other shopping without a bag. Chloe suggested and provided a large plastic bag to carry my shopping without damaging the cards. Friendly helpful service beyond the norm. Peter Aspinall”

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Posted 2 years ago

“Was at the Tooting Branch yesterday 27/03/23 purchased two items, helpful and friendly staff”

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Posted 2 years ago

“Visited the ruislip branch, shop was very clean and tidy, sales assistants very helpful,always smiling and happy to help you.”

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Posted 2 years ago

“Visited Mexborough branch to buy 10 greeting cards. I was able to find what I wanted and purchase quality cards at a good price. All the staff were friendly and helpful making the sale a positive experience as usual.”

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Posted 2 years ago

“Excellent customer service. Took the time to make sure I had everything for my party.”

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Posted 2 years ago

“Potters Bar card factory. Was very helpful today also staff are brilliant. Will buy my cards and gifts there for all occasions”

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Posted 2 years ago

“Lovely staff all helpful and happy Vanessa at Kingswood Hull was great”

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Posted 2 years ago

“I visited the shop on County Road the lady that works there called Jane was extremely helpful, she helped me choose a special card, she was lovely it was a pleasure to visit the shop”

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Posted 2 years ago

“Customer service is brilliant Great quality and value cards”

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Posted 2 years ago

“Hi I would just like to say I have been into the Burnley shop today and what a delight it was . Welcomed with a big smile as always by Rachel and a lovely chat with Ruth and Julie too . The girls are always friendly and helpful , credit where it's due .....keep up the good work girls ! 👍”

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Posted 2 years ago

“The staff at the shop in Westbrook, Warrington are fabulous. I must give a special mention to Paul and Karen,, it's always service with a smile and when I was in there yesterday, I asked for their names as I think the company should know what wonderful staff they have working for them.⭐⭐”

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Posted 2 years ago

“I will only use card factory at Breightmet as whenever I go in they are so helpful and friendly nothing is to much trouble for them it’s always a pleasure.”

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Posted 2 years ago

“I go the card factory on county rd in Liverpool and the staff r brilliant n very helpful n I wouldn't go anywhere else to get my cards presents etc fab ppl I have got to know over the yrs well done Graham n Ur staff from Jen x”

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Posted 2 years ago

Card Factory plc is rated 4.6 based on 474 reviews