“hiya, i use card factory most of the time for birthdays, christmas etc, i went in the shop this morning for christmas cards for my family, i found exactly the cards i want and was served by maxine who i have know for 20 years and is very professional as all the staff are and most helpful.”
“I bought the remainder of my Christmas cards today. It was busy but as soon as the queue at the till built up, another assistant came to help. All the staff are friendly and helpful and especially Carol remembering to ask if I needed sellotape and with her usual smile. Christmas shopping can be stressful but not in The Card Shop. Well done all.
Oh yes the choice and value are excellent too.”
“I just wanted to show some appreciation to the staff at Card Factory in Longton. Whenever I go into store they are always friendly, helpful and nothing is to much trouble whether I'm buying cards, gifts or helium balloons. I've never had a bad experience while shopping at this store and it's a pleasure to shop there.”
“The new branch in Seaford East Sussex is a real boon for the local community. Saves a lot of money being able to buy good quality cards, and stationary not having to go out of town, especially for the elderly and those on tigjt budgets. Hope it stays open 😊❤”
“Wonderful customer service today in the Card Factory St James Dover. Lisa plus two other members of staff went out of their way to help me find the perfect card. I was very grateful for their help and patience with me.”
“Had a very good experience in the Selby store. Carole went out of her way
to locate some Paw Patrol wrapping paper for me for my grandson’s birthday
present. Thank you for being so helpful.”
“I recently purchased an engraved gift online from the card factory, it arrived on the day they said it would and I was absolutely thrilled with the gift. Thank you for your great service 👍🙂”
“We were shopping at the Inverness shop and ahead of us was a very elderly gentleman who had selected a foil balloon. The lady at the till asked him if he needed it to be inflated now or not. The gentleman obviously had not realised that he had selected a balloon and thought it was a gift bag in the sealed polythene bag. The lady serving was so kind and helpful to him. He had appeared confused originally about what he wanted and was frail and shaky. She took time with him and spoke gently and helped him choose something appropriate. He left happy with his purchase. It was just lovely to see her helping him. It is confusing for lots of elderly people to be in busy shops and the hussle and bustle when they might be hard of hearing etc. Both my husband and I thought she was just wonderful with him and that's why I have made the effort to write this review.
The reference on my receipt states store 0623 Till 5 Opr.Trans 032206185449 Date 11/11/23 Time 10:39
Please pass on this compliment to the young lady as people are so quick to complain and slow to praise and I am sure you will agree she represents the store and the care she showed was just perfect. She is a credit to herself and the company.”
“I had to buy quite a few things in your Brighton store. Reasonably priced items good selection and Helen who served me was very helpful and attentive. Always shop here.”
“I was served by Fern who I think is fairly new but she was helpful by asking me if I could find what I was looking for which I had she was very polite but friendly at the till she's certainly an asset to your company”
“Staff always very pleasant.. Altrincham Store.
New layout 9 out of 10..visually greatly improved.layout.One comment Tatty Teddies cards facing pay desk badly positioned..you have made your choices and about to pay before you reach this display..plus having to crouch down to see bottom shelves.”
“Very helpfull assistant in cumbernauld store 45 name chloe this lady went out of her way to find me a card i really needed to be just right for friends celebrating 60th wedding anniversary will definately shop in store again service 10 out of 10 Mrs Boyle”
