“Went into one at cross hands in Carmarthenshire on 26 August whilst visiting some friends I was impressed brought 20 cards for £2 and a further 3 for nearer Xmas nice pleasant ladies who worked there”
“My mum when in for some cards and got a great service to her I give five ⭐ for being helpful to her thank you very much tony from Hillingdon west Drayton”
“Clay cross in Derbyshire very polite staff go there al the time. The staff are very helpful when you looking for anything. THAT'S WHY I HAVE GAVE 5 🌟 🤩 ⭐️”
“I was in there today 10/9/2023.I was served by someone called Leonie and greeted by her as well with a cheery smile and good morning. I myself have worked in customer services for over 15 years. I will remember her for one of the best moments for customer service. I hope she gets rewarded for her work and service. This is one of your new stores on the Walworth road in London.”
“WHAT A LOAD OF RUBBISH CARD FACTORY IS!
I PLACED AN ORDER ON MONDAY 4TH SEPTEMBER FOR DELIVERY ON TUESDAY 5TH SEPTEMBER AND IT STILL HAS NOT ARRIVED, TODAY IS SATURDAY 9TH SEPTEMBER.
POOR AND UNPROFESSIONAL ARE ONLY TWO OF THE TERMS I SHALL BE USING IN MY ONLINE REVIEW
EVEN THE MESSAGE THAT I SENT ON THE WEB-SITE HAS NPOT BEEN ANSWERED.
NO SIGN OF A REFUND EITHER.
S. NORTH
BARTONS BROOK
ST BREWARD
CORNWALL
PL30 4LU”
“I ordered a personalised card a week ago for a bg birthday disregarding my instincts to stay with moon pig , despite 4 emails I still haven’t received the card or an explanation I just keep getting told to wait for the next post ! Never ever use this company stick with moon pig or funky pigeon who deliver what they promise & offer customer service !!!!”
“Rebecca at your Chingford branch was extremely helpful today.
There were no "your anniversary" cards on display, she opened up lots of boxes from the delivery which she was unloading and found me 4 to choose from. Excellent, friendly and informative. Thanks Rebecca.”
“I visited your store in Blackburn shopping mall today. Christmas cards were on display therefore I made my purchases. Saves the rush and crush in the next few months. Delightful and polite male assistant served me.”
“I visited the one in dudley West Midlands and both staff zoe and jordon where very helpful,they really work well together and found everything I needed,vert pleasant and welcoming.”
“I use card factory at least once a week
I go to Walton vale mainly, the staff in there are so pleasant & supper helpful especially Gayle she goes out off her way 💯 to help & always with a Hello & goodbye….. thanks Julie”
“I bought a birthday card for a relative 22 August 2023 at the st neots store. The staff who served me was professional and friendly. It was a pleasant experience. I wished l had gotten the lady's name that served me. Maybe next time 😊”
“On the 15th August I went in newark store there was one shop assistant serving while the other the manager was dealing with cards opposite Sharon the shop assistant had 3 customers then another who told her she had spilled a milkshake on the shop floor Sharon took action straight away to deal with the matter she oppogized to the customers at this point the manager did not offer any assistance towards her work colleague and left us customers waiting at the till I found this very enoying that a manager could allow this to happen I do thank Sharon who in this awful situation handled it professionally I will go back in the shop but not to be served by the manager sue.i have nothing but praise for Sharon well done.”
“I work in a school near our local Card Factory( Northbrook Street RG141DT) and we have used our store in Newbury on a number of occasions for our charity days, Ofsted results, community library opening etc. The staff have always been outstanding - a accommodating, friendly and super efficient! Manager Helen and her deputy Chloe always go the extra mile to ensure the occasions we are celebrating are made memorable for our children and school. Thank you so much ladies.
On Saturday I visited the store and Helen ( the manager who is always so helpful) helped me with a number 7 balloon ( +glasses, badge and banner)for my great
nephew's birthday - he was delighted!! However on the way to the party the foil balloon incurred a puncture and I popped by the store to sort out another. I took in the old balloon and another lovely Helen was quick to help me when I relayed what had happened. My great nephew was distraught and she was sympathetic to the situation and called Chloe over to discuss the situation. I was given another balloon! I can't thank all of these lovely ladies enough for making his birthday a memorable occasion. He absolutely loves balloons and was really pleased when I walked back to the car with a new balloon - his face completely lit up and I told him that the ladies in the shop were super kind and gave him a brand new balloon!”
“Marie and her staff in weoley castle are friendly helpful and welcoming lovely card shop will keep using such a lovely range of products and smiley faces 😊 😀 😄 ☺️ 💖”
