Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.59

4.6 Rating 475 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to claim a refund back through PayPal for non-receipt of my order even though the company promised a refund on multiple occasions.”

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Posted 4 years ago

“Terrible. Order cancelled without notice. No time to use another provider. Would never use again.”

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Posted 4 years ago

“Ordered balloons before 12 on Thursday for next day delivery and got them on Monday 2 days after the birthday, they've now changed the website to say it takes up to 5 days for delivery, it didn't say that when I ordered them! £27 down the drain and no refund because they say they are perishable goods! Useless!”

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Posted 4 years ago

“This company has made me very unhappy. An e-mail sent to me asked me to contact them, so far I have been unable to do so owing to the fact that their telephone just has a recorded message and each time I send and e-mail it can't be delivered because the address given by them is unknown. Please tell how to contact the company.”

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Posted 5 years ago

“Delay to my balloon delivery but they didn't inform me about it. They are good at doing cards & thankfully she got her beautiful card well in time. I wouldn't get anything bigger than a card from them in the future or you risk being let down.”

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Posted 5 years ago

“Even though we are quite tech-savvy for our age we still prefer to get actual cards for celebrations and went to our local Broadwalk shopping centre in Edgware to get two birthday cards for our twin granddaughters and were pleased enough with the selection and the staff service. Good prices too!”

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Posted 5 years ago

“Felt i had to mention the excellent customer service i received from Dawn at the Caernarfon store. Happy, cheerful and nothing too much trouble. Also a long haired young lady on the shop floor (who's name i can't recall) was very helpful in helping me find a card i needed for a family occasion. Keep smiling ladies and Dawn, it's refreshing to see such a happy soul behind a till! Keep up the good work.”

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Posted 5 years ago

“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So now my friends didn't get a card from me because they didn't bother to tell me they hadn't bothered to deliver it or process my order.”

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Posted 5 years ago

“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So angry that my friends didn't get their card or I was informed so I could order through a card service that actually delivers.”

Helpful Report

Posted 5 years ago

“Didn't process my order due to a 'technical error' then didn't even both to email to tell me - told me a day AFTER my card was supposed to have been delivered - only after I reached out to them. Absolute joke of a service. So angry that my friends didn't get their card at all thanks to this joke of a company.”

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Posted 5 years ago

“I visit the meadowhall store regularly. Never had a problem, great choice, friendly staff, and plenty tills open. 10 out of 10 every time.”

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Posted 5 years ago

“I went to card factory at bentley bridge on July 27th 2019 there were 2 giresearch who were most helpful the couldn't do enough for their namessage were Nicky and Helen they are a credit to the company”

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Posted 5 years ago

“Terrible service, paid £8.99 for Saturday delivery, clearly said on checkout would delivery the next Saturday....order changed to be a whole week later (after birthday) and therefore far later than standard delivery. Basically I paid £8.99 to delay my delivery and they wouldn't offer any refund.”

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Posted 6 years ago

“Today, 3rd April, I was told in my local store at Exmouth, Devon, that Card Factory are not supplying small bags anymore when purchasing cards! I was offered a very large bag for 5p which was far too big! The assistant said it was because the small bags were made of plastic. In that case I suggest that you supply small brown paper bags. A greetings card and envelope needs a bag to keep them clean and away from other shopping that you may have.”

Helpful Report

Posted 6 years ago

“Went to Bar hill CAMBRIDGE Branch on 23/2/19, and had the worse experience of going to a shop in my whole life. The staff need training on how to treat customers when things not go smoothly specially when it is their fault. Very disappointing experience.”

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Posted 6 years ago

“Very good value for money”

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Posted 6 years ago

“Great products and quick delivery .”

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Posted 7 years ago

“Affordable Great variety Great gifts Always what you need”

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Posted 7 years ago

“THE PRODUCTS ARE EXCELLENT VALUE.SUCH A VARIETY AVAILABLE. THE STAFF ARE VERY POLITE,HELPFUL,OBLIGING AND FRIENDLY. KIMBERLEY STORE IS WHERE I GO.”

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Posted 7 years ago

“Everything is like you see online so every time I'm happy and excited about what I receive, also the whole process of delivery is very simple and exactly!”

Helpful Report

Posted 7 years ago

Card Factory plc is rated 4.6 based on 475 reviews