“I have been buying Ecco Mens Executive slip on for over 15 years. These shoes were expensive at $250 but they were well made in Eastern Europe up until 5 or 6 years ago when they switched manufacturing to China and dropped the price to $160. The shoes from China are incredible cheap, something you would expect from Walmart. It unfortunate but I have bought my last pair of Ecco shoes since they no longer are a quality shoe manufacturer. The Executive Slip On was a great quality shoe with great style. I would be happy to pay $250 again for the same quality as a decade ago. ECCO is no longer a premium shoe brand.”
“If I could give them zero stars, I would. Their online business is a joke. They take your money and wait weeks before acknowledging your order.
Because it was taking so long, I purchased shoes elsewhere.When I reached out to cancel the order, I was informed that I could not. I had to wait for them to arrive and then pay to send them back.
You can’t reach anyone on the phone, as they refer all customers to their chat bot.
I have been waiting for a month for my refund to show up.
I cannot recommend this company.”
“Terrible quality, shoe falls apart with minimal usage. Reach out to their customer service, and they are only willing to offer a 100 voucher, but their shoes are 150+. I will never buy another pair of ecco due to poor product quality and misleading warranty.”
“I bought a pair of women's black loafers quite a few years ago. I loved those shoes and bought another pair for backup. The heel came off the original shoe and was disintigrating under the heels of both. I JUST took out the backup paid to wear and the sole is falling apart after two wears. Apparently the material in the soles and heels are made with inferior materials and will rot over time worn or not.”
“I bought a pair of Ecco, hiking boots went on a trip they are the most uncomfortable shoe I have . Will never buy them again thought they stood behind their product, sent them back and they would not do anything !”
“Terrible customer service. I paid $350 for a pair of shoes and the tip of the shoe had discoloration after wearing it twice. I emailed the company with all the information including pictures twice and they got back to me after 2 months telling me to use their product to clean the shoe. The discoloration had nothing to do with cleaning. Very very bad customer service. I will no longer buy their shoes.
It says sorry to hear that you had a bad experience but trust me they don't care.”
“Shoes ordered 17th of June 2023, were in stock.
Delivered 11th July 2023
Incorrect sizing. 41 delivered were larger than 41 purchased 2 years ago .
Returned for refund on 12 July 2023
Have been informed that they are on their way to Poland. We will not get our refund for a further 2 to 10 days after they get to Poland.
They are still on there way to Poland.
It is now the 3rd August
This is not acceptable.”
“They've stolen my money and boots.
I've had the most distressing experience. I was asked to send my faulty boots in. They've sent a low value voucher and they're asking me to pay for them. The customer advisor yelled at me on the phone and she was the most condescending human that I have ever dealt with. I've never felt this upset.
As the company is European with no British presence, I am now having to reach out to trading standards to see if I can open a small claims court case against this company.
Every member of staff has REFUSED to share to any line of escalations.”
“I thought I loved them until I devolved corns on my toe due to them. I bought several colors and spent 180 a pair. Not only do I have that issue but the color from the suede bleeds onto the sole! CHEAP Ecco! Not quality.”
“I bought a pair of echo bioms and they are the most uncomfortable shoe I have ever wore. I've had them for 6 months and I can't wear them for 2 hours without my feet and legs throbbing. I can't hardly walk at the end of a shift my legs hurt so bad wearing them. I'll never buy another pair. And before you say buy some insoles. I shouldn't have to buy insoles for a 160$ pair of shoes to be comfortable. Walmart bran are just as comfortable.”
“Ecco garbage shoes. Went for a trip in Japan for 7 days with $200 leather ecco shoes. Came back home and the sole on the bottom was a quarter falling out. Very disappointed. Do not ever waste your money on some trash shoes like ecco. Top may look good, but bottom will disintegrate in a very short time.”
“Emailed customer service about a quality issue on a pair of recently purchased golf shoes.
Was told to cover the issue with a cream available through Amazon and a protectant.
Let's not deal with the problem, let us help cover it up.
I have purchased Ecco for a few years and the quality is slowly deteriorating.
Customer service will not honor warranty.
Buyer beware”
“I buy Ecco footwear across the world from the UK to Australia. I have many pairs of Ecco shoes and never fail to be impressed by Ecco products and customer service. I would particularly like to highlight your Oxford, UK store where I was the recipient of Anna’s most impressive level of professionalism and care. She went above and beyond in every way to ensure my satisfaction and displayed the sort of courteous, attentive service that I miss from the past and is hard to find these days. Anna made my purchase of beautiful black nubuck Grainer Chelsea boots a memorable overseas experience. To Anna, my compliments and I wish you well.”
“I was given a brand new pair of ECCO shoes. They had been in storage but never worn. I walked no more than 25 metres in them and the soles completely disintegrated. I find it unbelievable.”
“Website is a complete joke. Cant do anything without accepting cookies. Way to many quality companies out there that actually make it easy to view the website. I will not be spending my money with this company. You do not have to have cookies to run your stupid website. Look at your competition if you dont believe me.”
“The worst costumer service.
Think well before giving them your hard earning money, bought some shoes end of December, I haven’t got the shoes or my money.
Very disappointed”
“Winchester ECCO staff are great - their customer service is top notch - friendly, helpful and nothing too much trouble. They didn’t have the shoes I wanted and therefore after checking the stock they rang a store in London where my sister works nearby and saved them for me for her to collect. Thank you as need them for work”
“The soles fell apart in a year and when I approached customer service they refused to look at them without proof of purchase. Who keeps receipts for shoes bought a year ago?! I showed them pictures how the show was barely scratched as I had a worn them once!”
