ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.92

1.9 Rating 186 Reviews

21 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ECCO Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ECCO Shoes 1 star review on 11th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor quality, prices very high. something went wrong with this company. I used to love these shoes in the past, nowadays they aren't worth buying. and you have to wait ages for your money if you send shoes back to shop.”

Helpful Report

Posted 2 years ago

“In the Makro store I bought Ecco shoes, they hurt me, I wanted to return it as a defective product, but I was refused in the Macro. In the Ecco store they can't help me either. Money wasted due to a defective product. Regards”

Helpful Report

Posted 2 years ago

“Never received my order, seems to have been lost by Canada Posts but I still have to pay the shoes! Never got an email to tell me. The first and last time I order with Ecco Shoes.”

Helpful Report

Posted 2 years ago

“Bloody shocking customer services. Dont answer phone dont reply to emails.. After 4 weeks got a reply that you have my return. But apparently another 10 days before I get refund Awful....”

Helpful Report

Posted 2 years ago

“Bought several pairs of shoes to try on at home. All were large fitting. Returned and took almost 2 months for a refund! Had to return a few pairs by one method, and another by a different service because they’d been shipped from different places - annoying. I received far less when the refund finally arrived because they’d been reduced in the sale several times. Felt scammed that they took so long to process a refund - don’t know any company that takes so long? Thought this was a good company, but returns process really frustrating. Had to phone & email & didn’t receive a call back when I was told I would - just never heard anything.”

Helpful Report

Posted 2 years ago

“I used to only wear Ecco shoes as they were the only shoes that lasted and were comfortable. Not any more. Now the factories seem to be mainly in Asia, the shoes are not the quality they once were. Price hasn't gone down either . Shoes also seem a skimpier and narrower fit. And I can't wear Ecco all day like I used to. I have now had 3 pairs where the sole split and/or crumbled into a sticky black mess. Another pair, Mary Jane style shoe, the black sole is turning white at the bottom of the sole and I'm not game to wear them out in case they fall apart. One other pair I wore out and the soles came away and completely fell off as I was walking. Awkward and embarrassing. I put up a review and got a reply saying the shoes were an older design. Sure, they might have been an older design, but they should still be able to be worn without the soles completely coming away when I'm walking. What if I had been an older person out walking and my shoes fall apart ? Ecco management doesn't seem to care about the deterioration of a once quality product, customer care is poor and the price remains high. As long as the money comes in, eh .. Money should be refunded, even in the absence of a receipt and no questions ask when the soles deteriorate/crumble away, no matter the age of the shoes. No more Ecco for me. Buyer beware.”

Helpful Report

Posted 2 years ago

“Susan at the Outlet Mall took good care of me. Thank you Susan.”

Helpful Report

Posted 2 years ago

“Terrible quality shoes and a total lack of response from customer service. Bought a pair from the Lisbon store and they came apart after one week (see photos). Store did not respond to a single email or phone call. Head office said it's not their problem, and contact the store. Shocking.”

ECCO Shoes 1 star review on 12th February 2022

Helpful Report

Posted 2 years ago

“I bought an Ecco shoes from Oxford Ecco store for about 3 years ago but the sole was damaged as you see from the picture.”

ECCO Shoes 1 star review on 3rd February 2022

Helpful Report

Posted 2 years ago

“The shoes I ordered are the not the right ones. Not the website will not even load. Def a scam!!”

Helpful Report

Posted 2 years ago

“ECCO TREDTRAY WOMEN'S BOOT Most important, Ecco remove client's review from its website. !!! Not ignorable These boots have so uncomfortable, the heel cups made from very tough material (not leather) to bleed heels. They are fashionable but absolutely not comfortable”

Helpful Report

Posted 2 years ago

“I bought a shoes 2 month back from Pune store but shoes color got fade and not store person saying it's normal but before they told if there will be any issue in color we will replace the shoes”

ECCO Shoes 1 star review on 28th November 2021

Helpful Report

Posted 2 years ago

“The gentleman in the Harrogate shop on Saturday was really helpful. Nothing was too much trouble and he was really polite & professional but lovely with it.”

Helpful Report

Posted 2 years ago

“ECCO stands by their products. I returned 10+ year old shoes when the sole literally disintegrated. An easy, prompt and cost free return that provided a $150 voucher for replacement. The new shoes have a far better sole. I own six pairs and the new Holton design a great fit and comfortable.”

Helpful Report

Posted 2 years ago

“Very pathetic quality without warranty for wear & tear. The shoes of worth 20k got torn in 4 months and ECCO isn't bothered to repair it under warranty. Firstly if you are making such expensive shoes, the basic requirement is good quality. And if you can't offer good quality, better consider the wear & tear under warranty for approximately 12 months.”

ECCO Shoes 1 star review on 25th October 2021

Helpful Report

Posted 2 years ago

“The shoes ordered online were defective. I returned them and the customer service was terrible. I asked for a replacement. After more than a month the sneakers arrived yesterday. The laces were dirty with spots and the shoes were recycled. In the past I purchased from Nordstrom and Stan’s never online. I have never had a worst experience and to think the shoes were recycled is maddening.”

Helpful Report

Posted 2 years ago

“I bought a pair of shoes from the Square One mall in Canada. the new manager Indrani was very nice and pleasant. She was informative about the product and leather used to make the shoes.”

Helpful Report

Posted 2 years ago

“Before my one month travel I went to ecco store and got a plain white slide in shoes what a tank shoes! I walked with it all day everyday. I used it on (ALL IN) mode since day one outa the box XD I walked in parks, mud, rain, stoney roads all over Netherlands. If you look for something Elegant/Easy to clean/Timeless & Super comfy use your money on ecco!”

ECCO Shoes 4 star review on 13th October 2021

Helpful Report

Posted 2 years ago

“I have used Ecco golf shoes and trainers for many years. Problem with the golf shoes, which I have had before, namely that after a few wears, they stink of cats urine. I had one pair changed which I had bought from an Ecco dealer, who admitted that it was a chemical reaction Ecco were aware of. This latest pair, I bought direct from Ecco and despite several emails I can get no reaction from them other than the auto generated email receipt. Shocking customer service. Will not use again”

Helpful Report

Posted 2 years ago

“I ordered a pair of Ecco shoes from Ecco. I got a used pair of shoes. The left shoe had a large and pronounced walking crease and the white shoe strings were filthy. Ecco will not even address my problem. No more Ecco's for me.”

Helpful Report

Posted 2 years ago

ECCO Shoes is rated 1.9 based on 186 reviews