Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,071 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,071 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did receive my latest order. Thank you for your quick delivery of my products. Your delivery driver Terry does a great. Thank you.”

Helpful Report

Posted 1 week ago

“I did not get my order and still was charged a restocking fee. I have shopped with Buy Pods Now for 4 years. They were out of the Vuse pods so I ordered from you. There was never any problem with delivery to post office, they would accept/sign and I would sign again when I picked up my order. I will never order from ET again”

Helpful Report

Posted 2 weeks ago

Hi Barb, Thank you for taking the time to leave a review, we're sorry to hear the experience wasn't what you were hoping for. As per PACT ACT guidelines, an adult signature is required to complete delivery and comply with the law. This is not something Post Offices can facilitate. As a result, the Post Office you used as your address refused the delivery attempt and the carrier returned the parcel to us. I hope this helps to understand the situation and if you have any further questions, please do not hesitate to contact our Customer Support Team. Best Regards, ET Team

Posted 1 week ago

“My experience was great. Was a little worried that I couldn’t track my package but it was finally delivered. Thank you.”

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Posted 2 weeks ago

“I stumbled upon your web site almost 2 months ago. I am so happy I did. My usual place of purchasing the Vuse Menthol Pods 1.8 I normally by from the gas station. It is never guaranteed to be in stock, a few times I had to go to a different town. This has made a huge difference in how I buy my Vuse Menthol Pods, Its easy to order. If you have questions there happy to help, it delivers quite fast and comes right to the door and then you sign for it. This is the only way now that I get my Vuse Menthol Pods. Try it, you won't be disappointed. Pat”

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Posted 2 weeks ago

“due to delivery issues my ordere was returned to your warehouse. I have not been refunded. T”

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Posted 2 weeks ago

Hi Catherine, thank you for sharing your feedback with us. We’re very sorry to hear about this. After reviewing the tracking information, I can confirm that the order was not returned to our warehouse and was successfully delivered on March 13th. We kindly suggest checking with other household members or neighbors who might have received the package on your behalf. If you cannot locate the package or have any further inquiries, please don't hesitate to contact our dedicated customer service team via the Help Desk. Best Regards - ET Team

Posted 2 weeks ago

“Best product I have found Highly Recommend Try Today I don’t believe you will be sorry.”

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Posted 2 weeks ago

“Excellent people to trust - great prices, selection and service !”

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Posted 2 weeks ago

“It’s been 30 days since I placed my order and still haven’t received it.”

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Posted 2 weeks ago

Hello, we appreciate your feedback and apologize for any inconvenience caused by the delivery delay. To ensure a swift resolution, we kindly request that you contact our support team via the Help Desk on our website. Once we receive your query, we will conduct a thorough investigation and have this resolved for you as soon as possible. Best Regards - ET Team

Posted 2 weeks ago

“I haven’t tried product because ordered March 6 and it hasn’t been delivered. Cannot get a refund because not considered lost for 40 days. No communication since an email statng receiv r my order. WORSE CUSTOMER SERVICE EVER.”

Helpful Report

Posted 2 weeks ago

Hi Sharon, thank you for providing us with your feedback. We're sorry to hear there's been a delay in the delivery of your order. It appears that we haven't received any prior communication from you regarding this matter. To assist you promptly, we kindly ask that you contact our team through the Help Desk. Rest assured, we will investigate this issue thoroughly for you. Best Regards - ET Team

Posted 2 weeks ago

“Never received package. Electric tobacconist not trying very hard to contact the shipping company on attempting delivery or getting package returned. I'll never buy from this place again! Worst shipping procedure I've ever experienced.”

Helpful Report

Posted 2 weeks ago

Hi Jennifer, thank you for your recent review. We apologize for the delay in the delivery of your order. Rest assured, our team is actively investigating this matter and communicating with the delivery carrier to resolve it promptly. We understand the importance of timely delivery and are committed to keeping you informed every step of the way. We will reach out with further information once we receive an update from the carrier. We greatly appreciate your patience and understanding in this matter. Best Regards - ET Team

Posted 2 weeks ago

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 2 weeks ago

“Last long really good”

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Posted 2 weeks ago

“I have not received package yet.”

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Posted 2 weeks ago

Hi Joan, thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience caused by the delay in the delivery of your order. To assist you promptly, we kindly ask you to reach out to our support team through the Help Desk on our website. Upon receiving your query, we will investigate the matter thoroughly and resolve this as soon as possible. Best Regards - ET Team

Posted 2 weeks ago

“I've been a long time customer of ET and really have never disappointed. However, what I've been waiting for someone to say or waited for finally the opportunity to say is that y'alls prices seem to increase every time I order. The vuse solo refills have gone from 11.99 to 17.99 and I'm a little concerned that they're gonna be $20 the next time I order. It is becoming extremely expensive everytime I check out. Can y'all explain please? That goes for the vuse Alto as well. Will the prices ever go back to normal or just keep going up? Just trying to know what to expect. Other than that, keep up the good work with everything else :)”

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Posted 2 weeks ago

“Me personally didn't care for the rich tobacco because it tastes like a cigar but hey, maybe there's a cigar smoker trying to give them up so this vuse pod would be a perfect fit.”

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Posted 3 weeks ago

“Love the product but hate the delivery. It has not yet arrived (Oredered 3/28/24).”

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Posted 3 weeks ago

“I ordered N-Joy vapes on 20th and tracking ling does not work in email. I hope I didn’t get taken for granted.”

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Posted 4 weeks ago

Hi Patrick, thanks for taking the time to leave us a review. We're sorry to hear the tracking link doesn't appear to be working on your email. Please get in touch with our Customer Service Team via the Help Desk and we'll be able to provide you with further tracking information. Kind Regards - ET Team

Posted 3 weeks ago

“Had issues placing an order and they responded quickly to my email and solved the problem.”

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Posted 4 weeks ago

“I will never use another company. I emailed support immediately and they resolved my issue (I forgot to remove all seals from pods) within a few hours! That's almost unheard of”

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Posted 1 month ago

“Customer service is first rate.”

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Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,071 reviews