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Electric Tobacconist USA Reviews

4.8 Rating 35,057 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,057 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came very quickly, in about 1 week. Much faster than I had anticipated & I was able to track the order, which updated frequently. Very satisfied with the service.”

Posted 1 year ago

“My order from 12/30/22 still has not been delivered and no updated tracking number. Can you please help me with finding out where my order is? My first order was delivered in 2 weeks, but now, with my second order, I still haven't even received the tracking update. Please help!!!”

Posted 1 year ago

Hi Carol, Sorry to hear this. If you go to electrictobacconist.support and select Order Not Received > Tracking not updating we will be able to liaise with the carrier and update you accordingly. Thanks Louis ET Team

Posted 1 year ago

“Thanks for caring blue. She only thing I use. Looking forward to shopping with you more JUDY.”

Posted 1 year ago

“Thank you for following up on my mom's pods, earlier I wrote a one star review. I'm changing it now because of the quick response to my earlier query regarding ordered but not received. They have been received:)”

Posted 1 year ago

We love a changed review - thank you for your feedback and we're glad we got your issue sorted in the end! All the best Louis ET Team

Posted 1 year ago

“Grateful for the support to resolve issue of non delivery. Finally order received and all is good.”

Posted 1 year ago

“Love love that I finally found a company that sells the real Vuse pods. One thing: it has had many issues with deliveries. Customer Support (great communication and service) have explained that, since the big companies don't (or can't/won't) deliver ''tobacco'' products anymore, it has to rely on smaller ''mom and pop'' delivering companies. I have had to cancel one order after 5 weeks of waiting (a big order, but they were great about it). If it happens to you, I suggest finding a friend that lives in a ''big'' city where, I believe, it's easier to deliver and use that address (they can mail back to you). That's what I'm now doing and so far, very good!”

Posted 1 year ago

“Love it. Very convenient. Not fan on how long it takes to deliver”

Posted 1 year ago

“top notch great folks”

Posted 1 year ago

“I've bought from yall many times. I am having trouble getting the vuse vibe tanks n chargers”

Posted 1 year ago

Hi Tena, we are very sorry to hear that you are experiencing difficulties placing an order. We have reached out to you via email to get to the bottom of the situation and get your order on the road as quickly as possible!

Posted 1 year ago

“Order received in great condition. My only complaint is that the shipping was a little bit faster. Delivery took over 3 weeks.”

Posted 1 year ago

“quickly responded. thank you”

Posted 1 year ago

“I get that y'all cant use the postal service feddex etc yada yada but LSO shippers or who ever y'all are using are SO bad. Last parcel took about 20 days!! Customer Care was kinda helpful though so I'll give you that”

Posted 1 year ago

“Delivery is always fast.”

Posted 1 year ago

“I have been ordering fron ET for years. They seem to be the only online retailer for NJoy Products used to be received quickly; however and due to PACT, the new delivery service, XDelivery,is not good. My average wait time is about 3 weeks, one order was even lost Customer service is pretty good though”

Posted 2 years ago

“Delivery speed is getting better each time!!”

Posted 2 years ago

“Excellent products, but slow delivery.”

Posted 2 years ago

“Exactly what I needed. I just wish you had a better, faster way to ship.”

Posted 2 years ago

“Delivery sucks - I spent over $ 200.00 and it took 3 weeks to get to me. Then every time I order I have to be home even though the delivery range can be from 1-4 days because I must produce ID to get my shipment. I love the product - need better delivery options”

Posted 2 years ago

“Best vape I ever used just glad you finally were able to ship to me”

Posted 2 years ago

“After disastrous attempt to deliver my package the 1st time and lies from the original delivery person you were terrific in setting up a second delivery and I thank you very much”

Posted 2 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,057 reviews