Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love product just have had a little trouble getting my order”

Helpful Report

Posted 6 years ago

Hi Joann, Thanks for the great review! We are sorry to hear about the trouble retrieving your order. Our warehouse works hard to ensure all packages go out same-day. Once it leaves the warehouse we are out of control of USPS's shipping. We apologize for this inconvenience and appreciate your understanding. Best regards, Michelle Customer Service Electric Tobacconist

Posted 6 years ago

“I guess I am spoiled a little bit. There is nothing like the Vibe original e-cig'd, I ordered the new alto and while the e-cig was okay it still did not have the flavor of the Vibe original.”

Helpful Report

Posted 6 years ago

“Best quality could be a bit quicker but creat customer care too!!”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Really enjoyed the product”

Helpful Report

Posted 6 years ago

Hi Michael, We are happy to hear you have been enjoying your purchase from us! Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Free shipping and received product. Was able to track online when it has arrived in my mailbox.”

Helpful Report

Posted 6 years ago

Hi Wendy, Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Good prices on their products & speedy delivery.”

Helpful Report

Posted 6 years ago

Hi Duane, Thank you for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same day. Glad you enjoyed our website! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Love The Products I Purchased...Shipping Took Forever”

Helpful Report

Posted 6 years ago

Hi Joyce, We are happy to hear you have been enjoying your purchase from us! We are sorry to hear about the late shipping. It's very rare for such significantly late orders as our warehouse works hard to ensure all packages go out same-day. But unfortunately, after it leaves our warehouse we are not in control of USPS shipping. We are sorry for this inconvenience and appreciate your understanding. Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Everything has been great with things I’ve ordered from ET except one order of Juul pods at this time. I usually always get my orders in 5 days, I do wish sometimes shopping or total time after ordering was less.”

Helpful Report

Posted 6 years ago

Hi, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. After it has been shipped from our warehouse it is under USPS's control. We are sorry for this inconvenience but we appreciate your understanding. Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Love this website!”

Helpful Report

Posted 6 years ago

Hi Isabel, Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Electric Tobacconist has products for a store that has recently closed. I have to go and look to see when they have acquired the products I'm looking for. Electric Tobacconist has considerable prices and good shipping.”

Helpful Report

Posted 6 years ago

Hi Linda, Thanks for the great review! To avoid having to check when our products are available here is how to receive notifications to stay updated. You can sign up to these on the product page where it says "Email me when back in stock" (select the desired nicotine level /ohm level/color first) and you will be sent an email when they come back into stock. I hope this helps! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Got my order in a timely manner but it wasn’t what I wanted. Not sure if my fault or theirs but I had to return it. I thought I ordered liquid Njoy refills but got Njoy cigarettes instead. Return was easy. I do recommend ET as they are cheaper than retail.”

Helpful Report

Posted 6 years ago

Hi Debbie, We are sorry to hear your mix up with your purchase. We are happy to hear the return process was smooth. We strive to provide a good customer experience even if things don't go as expected. We appreciate your understanding. Thanks for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Product was as advertised. I love the JUUL tobacco flavor vape that I bought. USPS took too long to get here, but that's not their fault.”

Helpful Report

Posted 6 years ago

Hi Samantha, Thanks for the review! We are sorry to hear your package took longer than expected! Thanks for being understanding of this inconvenience. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Shipping is fast and everything came :)”

Helpful Report

Posted 6 years ago

Hi Jake, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Fast response and shipping. Order received is exactly as ordered. Good experience.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“I have always gone to Electric Tobacconist for everything. From vapes, juices to kits. They are very reliable and offer a variety of products! I continue to use them for everything”

Helpful Report

Posted 6 years ago

“I have ordered coils from Electric Tobacconist at least half a dozen times. The order is shipped when promised and I get email notifications throughout the process.”

Helpful Report

Posted 6 years ago

“Had a problem with delivery , but was resolved quickly.”

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Posted 6 years ago

“Great items with good prices and options.”

Helpful Report

Posted 6 years ago

“I am a V2 orphan. I have settled on the Mig-21 eCig as my substitute but was experimenting with vape juices. I don't use flavored juices so I tested the ET juices that fit my needs. I have chosen another vendor, but not because the ET juices were bad. I love the ET practice of offering a 3 pack of different 10ml juices for a price that is equivalent to the 30 ml price of most vendors. I recommend sampling the ET juices even though I've chosen another vendor. To each his own taste, and mine doesn't match the ET juices I tried - but yours may.”

Helpful Report

Posted 6 years ago

Hi Jonathon, We appreciate your review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. We are sorry to hear you didn't enjoy your purchases! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Great quick service”

Helpful Report

Posted 6 years ago

Hi Tammy, Thanks for the great review! We strive to provide a good customer experience with our intuitive website. Glad you enjoyed your experience! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews