Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received order quickly and exactly as described.”

Helpful Report

Posted 6 years ago

Hi, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Some pods I have gotten started to taste burnt”

Helpful Report

Posted 6 years ago

Hi Richard, We are very sorry to hear about this problem you are experiencing! Below is a link below to our Helpdesk: Please don't hesitate to reach out as we are more than happy to assist you with any questions or concerns you may have. www.electrictobacconist.com/help Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Reliable supplier of the Cue pods, at a very competitive price. Customer service is very responsive.”

Helpful Report

Posted 6 years ago

Hi Mark, We are glad to hear we were able to help you out! A great customer service experience is very important to us. Thank you for the awesome review and we hope you continue to choose us for all of your future vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Great service and really simple to navigate through the website.”

Helpful Report

Posted 6 years ago

Hi Joshua, Thanks for the great review! We strive to provide a good customer experience with our intuitive website. Glad you enjoyed your experience! Best regards, Michelle Customer Care ET

Posted 6 years ago

“Shipping took longer than usual .”

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Posted 6 years ago

“My experience in a year has for the most part was good. The orders were shipped and received within a week. Twice my coils were out of stock which annoyed me and the last time I had to order from a different source. An e-mail when they were restocked never arrived which has been 2 weeks so I am annoyed.”

Helpful Report

Posted 6 years ago

“Great customer service, great product price. Fast and free delivery”

Helpful Report

Posted 6 years ago

Hi Dennis, We are glad to hear we were able to help you out! A great customer service experience is very important to us. Thank you for the awesome review and we hope you continue to choose us for all of your future vaping needs! Best regards, Michelle Customer Care ET

Posted 6 years ago

“I paid for priority shipping. It’s been 4 days still no delivery!”

Helpful Report

Posted 6 years ago

“I like the company. I just wasnt pleased with the product i got. I will still buy from them again.”

Helpful Report

Posted 6 years ago

“Good site. I wish there were more products.”

Helpful Report

Posted 6 years ago

Hi, Thank you so much for your great review! We are sorry to hear we couldn't help you find what you were looking for! We are always open to suggestions to improve our website. You can contact our Helpdesk at anytime. www.electrictobacconist.com/help Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Fast service”

Helpful Report

Posted 6 years ago

Hi Alan, Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! We look forward to seeing your orders come through in the future! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“I received the product quicker than expected and as advertised”

Helpful Report

Posted 6 years ago

Hi Timothy, Thanks for the great review! We get out all orders same-day. Glad you enjoyed our website and we hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“I like this website because I always need a refill or a new one. But this website can help u with anything u want to order on here. Buy if u have trouble u can always text there email or go online and tell them what is wrong with ur order or if there is something wrong.”

Helpful Report

Posted 6 years ago

Hi Crystal, Thanks for the great review! Our customer service teams works very hard to assist our customers and leave them happy with a good customer experience. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Fast delivery, but not good at doing a refund if product is damaged.”

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Posted 6 years ago

“quality product for a reasonable price”

Helpful Report

Posted 6 years ago

Hi Cynthia, Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“First time order was pretty smooth! Glad I found you guys and looks like you're my new pod supplier. Love the prices and specials you offer on multiple packs. Just wish my order was processed a little quicker and shipped faster. Thanks guys!”

Helpful Report

Posted 6 years ago

Hi Justin, We are happy to hear you have been enjoying your experience with us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“coupons would be hood”

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Posted 6 years ago

“Lost the end piece for my boulder. Was told small parts couldn’t be ordered. I just wish I could buy parts”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great review! We are very sorry for this inconvenience. Please feel to free to reach out the Helpdesk if you have any additional questions. www.electrictobacconist.com/help Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Priced higher than I found in the store but that's my fault for not doing more research. Happy with the product. Will by locally from now on.”

Helpful Report

Posted 6 years ago

Hi Timothy, We are happy to hear you enjoyed your purchase with us! Our prices shift quite frequently, we apologize if this wasn't a convenient price range for you. We do recommend to stay updated with the website as seasonal sales happen quite often. We are sorry for any inconvenience this have may caused. Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Very good service overall. Wide selection of quality products and speedy shipping. Setting up my account I had to submit an image of my ID to verify age and it was very quickly reviewed. I will definitely continue to buy from Electric Tobacconist.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your great review! e strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. We look forward to seeing your orders come through in the future! Best of regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews