Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this site after getting notified that my e-cigarette brand went out of business .. I found site easy to manage ..and selected the FIN product line upon quick receipt of product , I reported issues with batteries not retaining charge after first use.. contacted Customer Service and they immediately shipped 4 additional replacement batteries . That seem to be working better than original 8 that I ordered...I’m happy with product and rated 4 stars because of the initial battery issues, but the excellent customer service gave me faith that they are willing to Make you happy and your business is important to them. Mike Fl”

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Posted 6 years ago

“I recently ordered a Sudrin Air from this company & I will say this... They have a awesome array of supplies for any person with any need. I was looking for a place with this particular product and found it & at a better price that I imagined. After orderimg and submitting it arrived a few days earlier than expected and I'm in love... I will order more through you, thanks... Your Newest loyal customer, Robert Vaughn”

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Posted 6 years ago

“Boulder great juice. Fast and discreet shipping. Apollo e liquid is okay. The berry is my favorite.”

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Posted 6 years ago

Hi, We are happy to hear you are enjoying the flavor of your juice! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! It is important to us that our customers are satisfied with their purchases. Thanks for the great review! Our warehouse works hard to get all orders out same-day. Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Great prices and Products”

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Posted 6 years ago

Hi Joyce, We are glad to hear we were able to help you out! Thank you for the awesome review and we hope you continue to choose us for all of your future vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Fairly quick shipping, well designed websites, not too expensive either.”

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Posted 6 years ago

Hi, Thanks for the great review! We ship all orders same-day. We are so glad to hear you enjoyed our website. We strive to offer the most competitive prices in a wide variety of products. We look forward to seeing your orders come through in the future! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“The sourin air cartridges are used up to fast they get a metallic taste after like 4 refills”

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Posted 6 years ago

Hi, We are very sorry to hear you are experiencing these issues! Please do not hesitate to reach out to our Helpdesk if you have any questions or concerns! www.electrictobacconist.com/help Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“For the most part I am happy with my purchases. The last 2 have had delivery problems. I am attributing that to the holidays. We shall sesee how future deliveries go. Also I have not been received my delivery email with tracking info.”

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Posted 6 years ago

Hi Karen, We are sorry to hear you haven't received your tracking information. Please give 12-24 hours for your tracking number to show in your account and for the link to become active. All orders are shipped out same day if you order before 4PM MT. If you have any additional questions or concerns, please do not hesitate to contact our Helpdesk! www.electrictobacconist.com/help Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“The prices are excellent and the shipping is prompt and accurate.”

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Posted 6 years ago

“I think the product is really great! I used to have a Juul and this is a way more affordable product and has more of a variety so you aren't stuck with the same few flavors!”

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Posted 6 years ago

Hi, Thank you for the great review! We strive to provide a great customer experience with our intuitive website, a wide variety of products, and competitive pricing. Glad you enjoyed your online shopping experience! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“I have bought several products from the brand NJOY with this company. The shipping is usually fast, which is great. The only issue has been the customer service. I have had about three issues with faulty products and bad cartridges. It really adds up, especially when you are not reimbursed or a replacement of the product.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

Hi, Thanks so much for the great review. We are glad to hear you are enjoying your experience shopping with us. We look forward to fulfilling your future orders. Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Always on time with great customer service”

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Posted 6 years ago

Hi Dawn, Thanks for the great review! Our customer service teams works very hard to assist our customers and keep them happy with a great customer experience. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“I give them 4 stars because they have one of the best prices online, however, I ordered a Sourin Air Lime Green and was deceived by the color depicted on their product photo. The product photo looked more like a tiffany matte green but the actual color was a metallic lime green.”

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Posted 6 years ago

Hi Sejin, Thanks for the review! We are sorry to hear about any inconvenience this may have caused! Please don't hesitate to reach out to the Helpdesk if you have any questions or concerns. www.electrictobacconist.com/help Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“I ordered some stuff for my dad. He’s just trying vapors out for now.”

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Posted 6 years ago

Hi, We are glad to hear we were able to help you out! Thank you for the awesome review and we hope you continue to choose us for all of your future vaping needs! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Nice and easy to use”

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Posted 6 years ago

Hi Clancey, Thanks so much for the great review. We are glad to hear you are enjoying your experience shopping with us. We look forward to fulfilling your future orders. Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Speedy delivery. I am sure I will order from you in the future.”

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Posted 6 years ago

Hi Barbara, Thanks so much for the great review. Our warehouse works hard to ensure all packages go out same-day. We are glad to hear you are enjoying your experience shopping with us. We look forward to fulfilling your future orders. Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Great product. and happy with the delivery, thank you”

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Posted 6 years ago

Hi Marie, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best regards, Michelle Customer Care Electric Tobacconist

Posted 6 years ago

“Was looking for a replacement pod that only Electric Tobacconist had. Every other place either had it expensive or on pre-order. Had some issues with age verification but they fixed it quick”

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Posted 6 years ago

Hi Denis, We are glad to hear we were able to help you out! We strive to provide a great customer experience for our customers. Thank you for the awesome review and we hope you continue to choose us for all of your future vaping needs! Best regards, Michelle Customer Care ET

Posted 6 years ago

“Courteous and helpful.”

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Posted 6 years ago

Hi Valerie, Thanks for the great review! Our customer service teams works very hard to assist our customers and keep them happy with a great customer experience. We hope you continue to choose us for all of your vaping needs! Best regards, Michelle Customer Care ET

Posted 6 years ago

“Like always it comes on time and good quality!”

Helpful Report

Posted 6 years ago

Hi, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best regards, Michelle Customer Care ET

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews