Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always receive my orders correctly and promptly”

Helpful Report

Posted 6 years ago

“I appreciate the prices, and that the phix pods are the new model. They don’t leak as much and are a better quality. Thanks for your service?”

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Posted 6 years ago

“Great service - delivery just as expected.”

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Posted 6 years ago

“I am really enjoying my Juul. I’m smoking less cigarettes and using it more which was my goal. The only downfall I have found is that when ordering more of the product you have to buy four of the same flavor unless I’ve missed something it would be nice to be able to buy one or two of flavors you don’t have so you can try am out”

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Posted 6 years ago

“I love this e-cig. The problems. I experience are that the pods leak and the battery gets very hot.”

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Posted 6 years ago

“Good but price too high. I'm going to try amazon next time”

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Posted 6 years ago

“Decent pricing, easy to use website, shipping took 3 days longer than expected.”

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Posted 6 years ago

“Update: shipment arrived, wasnt the fault of Electric Tobacconist for the delay but maybe they should look into using better carriers. Customer service was very timely in helping resolve the issue. Product is as described and the price is better than I could find anywhere else. Updated stars to reflect this. Will give them another try in the future, hopefully this was just a rare thing with the shipment problem. My first purchase and the package gets lost. They have a policy where you must wait 10 days after a certain package scan before they will do anything. The package is not going to unlose itself, keep in mind they are selling addictive products and people cant wait half a month for this or else they go and pick up a pack of cigarettes which they are trying to quit. I have been ordering from amazon for years without a single problem. Think I will be taking my money to the local smoke shop from this point, still haven’t received my order.”

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Posted 6 years ago

Hi Walter, We can see your order was delivered yesterday. We apologize for the delay you experienced with your order. We have sent you a discount code in a separate email. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Website is seamless and made it easy for me to order exactly what I wanted. I’ll be a repeat customer for sure.”

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Posted 6 years ago

“I've placed several orders with ET, and so far all orders have been filled correctly and arrived in a timely fashion. If this level of service remains consistent, the company will deserve a 5-star rating, which is one I seldom award to any provider or product.”

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Posted 6 years ago

“I ordered Boulder Rock pods as a local vape shop was the only place that had them, went out of business. I will be ordering another Boulder as mine died last night. I think I may have left it on the charger too long? I have not had it too long either. For the price of everything I am satisfied and not worried about getting another one. I like the delivery of the vapor and size of the Boulder. I am not into the big cloud but more being discreet. I went from smoking cigarettes to another similar vape and pod system that was not refillable and the cost was killing me! This was the next step and I am happy. My pods arrived on the day my order said and it was prompt.”

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Posted 6 years ago

“Orders are always submitted in a quick manner and i still have yet to find a flavor I dislike!”

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Posted 6 years ago

“Ordering was painless, but one of the cartridges stopped working when there was a third or more of the liquid left. Given the price of a cartridge, if this happens again I'll have to reconsider if I'll stay with the VUSE system.”

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Posted 6 years ago

“Always has what I'm looking for at the best price.”

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Posted 6 years ago

“Very fair pricing and fast shipping.”

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Posted 6 years ago

“The store is laid out well, the products are good, prices are good. The standard shipping is cheap, but it did arrive within 5 days or so (after ordering on the weekend). Good packaging, everything arrived as described.”

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Posted 6 years ago

Hi Randy, Thank you for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same- day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Delivery was faster than expected. I'm satisfied with the products I purchased and the price beats most competitors.”

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Posted 6 years ago

“The shipping was very slow, but products arrived undamaged. I prefer a round e-cig and will place another order today.”

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Posted 6 years ago

“Enjoyed the mango and fruit loops, tasted just like it”

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Posted 6 years ago

“Really enjoyed the products!”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews