Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website I usually order from didn't have the product I needed. Electric Tobacconist had it in stock. They've now become my go to. Quick turnaround.”

Helpful Report

Posted 5 years ago

“I am extremely pleased with this company! Quick ordering and pretty quick delivery has made this web site my go too for all my vape needs 5 stars for sure”

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Posted 5 years ago

“You are charging $18.40 for a pack of 5mg menthol vuse alto pods. That is too much to pay when i can get the same thing at the local sheetz convience store for $15.85. Needless to say unless you bring your price down to be competitive, i will not be using your company to purchase my vuse pods anymore.”

Helpful Report

Posted 5 years ago

Randy, Thank you so much for shopping with ET. We appreciate you purchasing from our store. I do have some suggestions but firstly, the boring details. ET makes sure we charge the appropriate sales tax and excise tax. Sadly, PA has a very high excise tax on vaping products, which also increases the cost, as I am sure you are aware. We know that vaping is expensive, and that's why we try to offer the best prices and shipping (free over $30), which gave me an idea. If you could buy 3 x VUSE ALTO packs at a time, it would remove the shipping fee, and the total order would be $45.66 or $15.22 per pack and delivered right to your door. Thank you for writing to us, and we hope this helps. Ellen

Posted 5 years ago

“I love the site always has great stuff ships really fast ggreat deals and pricing.”

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Posted 5 years ago

“Electric Tobacconist has been great to do business with. I have had absolutely zero let downs from them. I would recommend them to anyone. I will continue to do business with them as well.”

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Posted 5 years ago

“I LOVE this company!!! Selection is amazing, shipping is fast and website is easy to maneuver. I have recommended Electric Tobacconist to many who agree! Great find!!!”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Love the conscience hate that I can’t use any of the discounts because I live in Massachusett!!!!!”

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Posted 5 years ago

“Awesome products! Would love more discounts for returning customers though.”

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Posted 5 years ago

“excellent customer service when I had an issue with the product and was resolved with free replacement.”

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Posted 5 years ago

“Super awesome service!! Always very speedy even with the state of the USPS right now! great site, good sales, great service”

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Posted 5 years ago

“Always great service! Best site for all your vaping needs!”

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Posted 5 years ago

“I have been ordering for over 3 years now, and I have always been extremely satisfied with the service, fast shipping, and product. I made a mistake on my shipping address once, and they were very quick to help me sort it out! I got my package on time!”

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Posted 5 years ago

“I absolutely loved the super cheap prices! I hated the fact that I was given 2 discount codes to use (as a new customer). One discount I got via email, the other was given in a pop-up window when I first visited the website. NEITHER ONE WORKED. I was super excited to get exactly what I was looking for with a discount. I was so upset that I was told "discount code no longer valid" or "Discount code not valid with your account" that I went to look for another merchant with free shipping... NOPE... there were none. If you're a new customer, you can rest assured you'll get the most affordable prices! The sad part: the discount codes will probably not work!”

Helpful Report

Posted 5 years ago

We're very sorry to hear you have had trouble with the discount codes you were given. In order to use a discount code, you must be logged into the account under the email address in which you received the code. Additionally, discount codes cannot be used in conjunction with other offers or discounts at this time. If you are still experiencing problems with your discount codes, please reach out to us with the codes you are trying to use either through our helpdesk page or at hello@electrictobacconist.com.

Posted 5 years ago

“I love Electric tobacconist!! I ahve been ordering from them for over a year and they are always very fast on shipping my order!! I highly recommend!!!”

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Posted 5 years ago

“Always ships fast! Prices are great and they always have everything I am looking for!!”

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Posted 5 years ago

“5 STARS! Couldn’t be happier! I accidentally ordered 5 bottles of the wrong juice. I contacted them and they cancelled the order immediately, without issue. Made another order and received it very quickly and well packaged. Will be ordering again!”

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Posted 5 years ago

“Shipping was fast and easy. The website is very user friendly as well. I love the large selection of products they offer as well. Am now a life long customer. Thanks for a great experience, and many more to come.”

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Posted 5 years ago

“You just won’t find better service. If you have an inquiry, they’ll respond, with an actual human response and proper grammar haha. Hard to find these days. In the wake of this pmta bullsh*t I needed some help discovering a new device based on very specific desires and received a response with 3 options based on my inquiry. Someone actually took the time to read my request, and send a consultative response. Very much appreciated and I ordered my new device yesterday. Britt aka - customer service extraordinaire, the site, distribution, and even the case management system they’ve selected are all top notch, and that’s good biz my friends. Cheers!”

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Posted 5 years ago

“This has been nothing but a positive experience. The website is easy to use, product absolutely is excellent, there's good transparency of the products, and reliability. I will only buy my vape products and tobacco from ET. Thank you for a wonderful experience.”

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Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews