Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no respond after a week of informing you that I have not receive my order 2 orders. nothin wrong with my address I get packages delivered from every where.where is my package”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. Once we have any orders that have been returned to us we send an email to the recipient inquiring how they want us to proceed. We understand that this is a frustrating situation and we appreciate you working with us!

Posted 4 years ago

“Go through a filter and just search for 1 star reviews and there's tons of them that are red flags that they are definitely not a good place to spend your money”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We are committed to providing the best service to all of our customers and to getting all orders out as fast as possible. If you ever have any questions or concerns regarding your products please reach out to our support team and they are happy to help!

Posted 4 years ago

“Customer service is terrible they argue with you about spending your money with them and they took zero extra steps to help me. I am in Customer service and I'm a business owner and I would never let my employees call anybody who spends their hard earned money with us a liar nor would I let them be disrespectful to anybody regardless of the situation. Thumbs down absolutely 👎👎👎👎👎👎👎👎👎👎👎”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry that you have had this experience - we can assure you that all promotions are stated on our website in full and that all of our representatives are committed to upholding our honest business practices.

Posted 4 years ago

“Bought 4 faulty products. Bad business.”

Helpful Report

Posted 4 years ago

Whenever we see that our customers have received faulty items we always work to make the situation right by issuing a return label to investigate the situation further.

Posted 4 years ago

“10-business days to ship my order. I still haven’t gotten it. No attempt to make it right when contacted. Canned generic reply. Steer clear.”

Helpful Report

Posted 4 years ago

We can guarantee that all orders placed before 2pm MST go out the same day. We are seeing that USPS is currently experiencing delays with all of the influx of mail/ballots that are going through recently.

Posted 4 years ago

“CAN'T CHECK OUT MY ORDER BECAUSE THEY WON'T SEND ME TO THE SCREEN WHERE YOU ENTER MY CHARGE INFO KEEP SENDIG ME BACK TO THE VERIFICATION SCREEN. VEN AFTTER ABOUT 6 E-MAILS I AM TILL NOT GETTING THE RIGHT ANSWERS. I QUIT”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We are more than happy to assist you with this issue - please ensure that you are logged into the account associated with the email that you normally use. If this problem persists we can recommend alternative options.

Posted 4 years ago

“My first order was pefect, considering that was done during peak covid-19, I'd say well done. BUT my last two orders were not: 1) they have a promo where if you buy 5 packs of Leap you get a FREE device, well I bought 10 packs and got ZERO devices. 2) I just did a reorder, spent over $86 and the sent my package standard not priority, which is NOT what they advertise. One of two things is going on, they simply made mistakes, they do happen, and maybe, just maybe I got hit with two oopsies back to back. OR, they are very chincy and try to save a buck by occasionally shipping standard when they know its priority or not delivering free promotional items and instead of honoring their promotion they actually put it in inventory and sell it to the public, assuming the customer will think it was just a mistake. One mistake is fine, two back to back, has me now shopping for a new vendor.”

Helpful Report

Posted 4 years ago

Hi Jeff, I can confirm you did receive free shipping on both orders placed. For the Leap promotion, it was required to add the device to your basket prior to checking out. However, I have prepared a shipment for your free leap devices. I have sent you an email containing more information. We hope this helps and please always feel free to reach out to us at http://electrictobacconist.com/help for any questions or issues you may have as we are here to help. Best regards, Customer Care Electric Tobacconist

Posted 4 years ago

“Terrible Service. Do not order from Electronic Tobacconist website. I placed and order on June 9th, it is now June 24th and the order has not yet delivered. When I emailed Electronic Tobacconist, they were of no help.”

Helpful Report

Posted 4 years ago

Hi Carl, We are very sorry to hear your order was lost in transit. We have issued you a full refund for your order as you did not receive it. Please always feel free to reach out to us with any additional issues or questions you may have at https://help.electrictobacconist.com/support/tickets/new. Best regards, Electric Tobacconist Customer Care

Posted 4 years ago

“This company places a deceptive free shipping with orders over $20 on their website, but they have recently instituted a $10 shipping charge unless you order more than $80 worth of product which they don't tell you about anywhere unless you investigate the charge in your shopping cart. They say it's because a signature is required for every delivery under $80, and yet I have never signed for any of their shipments it is always left in my mailbox. Unless you don't mind giving this company $10 in free pocket change with every order, steer clear.”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. This is an update on USPS's end - customers in Delaware, Iowa, Massachusetts, Nevada, North Dakota, South Carolina, Texas, and Virginia will have to pay an extra $9.99 shipping fee if their order is not over $80. This is outlined on our shipping policy page which can be found here: https://www.electrictobacconist.com/shipping-i167

Posted 5 years ago

“i’ve been waiting weeks for my order to come in”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. If you would please reach out to us via email or through our Help Desk feature, we will be able to provide further assistance. Currently, USPS is experiencing slight shipment delays, but that is nothing more than a day or so.

Posted 5 years ago

“When the product came every pod leaked the one that came with the battery ans the 2 additional menthol packets that i had purchased , when contacting the company they gave me a store credit which i will not use do to thats the only product that i was interested in”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. Occasionally, there are discrepancies in products since they are mass-produced. This does not happen all the time so we give store credit so that you are able to repurchase your desired product.

Posted 5 years ago

“Sorry i ordered a product you said you had in stock and after waiting over a week for shipment i reached out and was told you couldn't get it in stock at that time. Just not happy”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry that you have had this experience with our company. If you would please reach out to us via email or our Help Desk feature, we can provide further support on this issue.

Posted 5 years ago

“I haven’t received my order, first time!”

Helpful Report

Posted 5 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry to hear that you have yet to receive your order. Please reach out to us via email or our Help Desk feature and we can get this situation rectified immediately!

Posted 5 years ago

“I haven't received my Juul pods.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry to hear you have yet to receive your order. We have reached out to you via email to rectify this issue for you. We look forward to hearing back from you. Best Regards, Electric Tobacconist

Posted 5 years ago

Hi, It appears your order was lost in transit. We have put through a replacement order for you. Your order will ship out this afternoon and you will then receive your tracking email. We hope this helps! Best regards, Electric Tobacconist

Posted 5 years ago

“You’re literally the ONLY business who carries titan fluid and you fail to have product properly stocked , you’ve been out for weeks . Come on now ! This is a bit ridiculous”

Helpful Report

Posted 5 years ago

Hello, We're very sorry that we are currently out of your favorite e-liquid. Unfortunately, several manufacturers are experiencing production and shipping delays which has trickled down to us and affected our stock. If you would like any suggestions for alternative products that you can use while we await the shipment of your e-liquid please feel free to submit a ticket at https://help.electrictobacconist.com/support/tickets/new.

Posted 5 years ago

“I could always count on ET but since they started limiting the amounts that I can order, I can’t get what I want! ET is the one and only source for CUE products, they’ve got you bye the balls.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry that your orders have been limited by our product limits. These limits are put in place to ensure we are selling directly to the end-user but we do realize that this has negatively affected your experience. If you would like any further assistance with this matter please feel free to reach out to us by submitting a ticket at https://help.electrictobacconist.com/support/tickets/new.

Posted 5 years ago

“Been ordering for a while but last order had an excise tax of almost $80. Might as well buy locally.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry for the inconvenience caused by this excise tax. We do follow all federal, state, and local laws, and, unfortunately, your state does require us to charge this excise tax. We will certainly keep you updated if this tax is revoked in the future and we apologize again for the trouble this has caused you.

Posted 5 years ago

“Ordered a product and price was changed by $10.00 due to discounts not available in NJ . I called I explained they did nothing to honor my original price. Very short sighted for a new business and obviously no concern for keeping new business”

Helpful Report

Posted 5 years ago

Hi Evan, New Jersey prohibits the use of any coupons, price reduction promotions, or price rebates for vapor products. Discounts and promotions may be displayed on the website, however these, unfortunately, do not apply to New Jersey customers. New Jersey customers must purchase products for their original retail price. We hope this information helps and we apologize for any inconvenience. Best Regards, Electric Tobacconist

Posted 5 years ago

“Electric Tobacconist DOES NOT take care of their customers. They just want your money. I received bad pods with the vaporesso pod stick starter pack I purchased. They did not want to do ANYTHING for me! Very disappointed! Your better off going through lighter USA, now they take care of you like they actually care!”

Helpful Report

Posted 5 years ago

Hello, We're very sorry that you were dissatisfied with your experience with us. I would love to make this right for you and as such, have replied to your help ticket with a resolution. If you need any additional assistance please let us know.

Posted 5 years ago

“My first order was great. This second order was LOST by/at the web site after taking me HOURS to complete, looking through hundreds of items, choosing a couple dozen! I've never had this experience ANYWHERE on the web, where it was impossible to go back to at least SOMETIME during the ordering process, especially since I was already at the PAYMENT phase of the order. Stunned. Can't believe such a thing can happen at a site in 2020.”

Helpful Report

Posted 5 years ago

Hi Gavi, We are very sorry to hear your basket did not save and we are looking into the cause issue. I have emailed you with all the contents of your basket before it was cleared. We hope this helps and please always feel free to reach out to us at https://help.electrictobacconist.com/support/tickets/new Electrictobacconist Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews