Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said my order was delivered, but I didn't receive it. I haven't heard back form you about this. customer service is lacking. The fast shipping took over 7 days.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you haven't received your order! It looks like we replied to your ticket the day we received it, however, we haven't heard back. I've gone ahead and resent the email so we can assist you further. Thank you for your feedback!

Posted 4 years ago

“Good luck getting your order. Shipped from Boulder to Denver, CO. 30 minute drive took 8 days. Complain and they say oh well, not our problem.”

Helpful Report

Posted 4 years ago

We are very sorry to hear your order was delayed! We have reached out to the email address associated with this order so we can help rectify this. Thank you for reaching out!

Posted 4 years ago

“Haven't recieved my order yet. USPS tracking still says it's in Tennessee.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have not yet received your order. Unfortunately, USPS is experiencing considerable delays due to holiday packages and their social distancing efforts. With that being said, it does look like your order is currently out for delivery and it should arrive today. Thank you very much for your feedback!

Posted 4 years ago

“I have been trying to contact your customer service for the past few days and no luck. Received boulder rock pods that are turning black after 1 (ONE) USE. I have used them for years and never seen such a thing. No way to submit a ticket online, for as much as i have completed every field. The option is greyes out. There is no phone number or any other way to contact customer service. VERY FRUSTRATING.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have had trouble with some of your Boulder Rock Pods. We have reached out to the email address associated with your account so we can assist you further with this matter. Thank you very much for reaching out to us. We look forward to hearing back from you!

Posted 4 years ago

“I've ordered a few times and have received faulty products. I;ve returned twice and was given a store credit to but more faulty items. Not a happy customer.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have had trouble with the items you purchased from us. We have since issued a full refund for your order to your original method of payment. We're always happy to help you find a system that works great for you. Thank you for your review and for your feedback!

Posted 4 years ago

“I haven’t received my order that I placed 3 weeks ago. The postal service tracking site said my package was delivered today to a wrong address because the shipping label was addressed wrong. I’m extremely disappointed and would like a refund.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you haven't received your order and we have reached out to the email address associated with your account so we can assist you further with this matter. Thank you for reaching out to us!

Posted 4 years ago

“Didn’t deliver my product then didn’t reply to my inquiry... tbh I think this website may be fake”

Helpful Report

Posted 4 years ago

We're very sorry to hear you haven't received your order. It looks like we responded to your inquiry on December 19th. I've reached back out to assist you further with this matter. We stand behind every order we ship and we can ensure you that you will receive the products you ordered. Thank you for your review!

Posted 4 years ago

“I haven't received the order yet. I'm should have. I just haven't. Thanks for reminding me that you just flat out stole money from me at this point. I'll be looking for a different company to order from going forward.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you haven't received your order! We can assure you that you will receive the products you paid for and we have reached out to the email address associated with this order to arrange a replacement order for you. Thank you very much for reaching out and for your feedback!

Posted 4 years ago

“How can u even send this out to me. I placed my order on the 8th of December it’s now the 26th, I still haven’t received what I paid for and ur asking how I’ve enjoyed what I purchased. You’ve got to be kidding me. Have u even got a real person reading these communications, I want a message back on were in the Hell is my product, u all have the capability to track were my products are right now it’s been 17 days since I placed and paid for my order. I want my products now and I want reconciliation. I don’t care if u have to send out a duplicate order right now nxt day air at your cost, no one should have to wait 17 days for their order and still not receive it. Taken in the past 3 to 5 days to receive my orders. And don’t blame the USPS for my order not getting here the monthly mail I receive each month has all showed up on time none of it was late. And when I try to track were my package is the only info I get is from u saying it was dispatched on the 9th of December at 8:30 in the morning. And I can’t do any of the box’s below except has it arrived on time which is no and it still isn’t here.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have not received your order. We can confirm your order was shipped out the day it was ordered and we have reached out to the email address associated with your order so we can assist you further with this matter. Unfortunately, these delays have stemmed from USPS's influx of packages during the holiday season and their social distancing efforts. We do, however, understand the poor experience this has caused and we are happy to make this right. Thank you very much for your feedback!

Posted 4 years ago

“Ordered on 12/9/20 and still have not received it yet more than two weeks later.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have not yet received your order. We have reached out to the email address associated with your order so we can assist you further with this matter. Thank you for reaching out to us!

Posted 4 years ago

“My first shipment, and now my second shipment, contains ALL defected ecigs! Not ONE of them work, AGAIN! This is obviously a fraudulent infraction of delivering substandard damaged products.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have had trouble with your Leap Disposables. We have reached out to the email address associated with your account so we can resolve this matter immediately. Thank you very much for your feedback!

Posted 4 years ago

“I never received my order! Please send or refund my money.”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist. We can confirm that all of our orders are leaving the same day if placed before 2PM MST. Unfortunately, USPS is experiencing some delays which are better outlined on their website. However, it does look like your order is to be delivered today!

Posted 4 years ago

“Been over a week and still haven’t received my order”

Helpful Report

Posted 4 years ago

We're very sorry to hear that your order has yet to arrive. USPS is currently facing unprecedented delays due to the pandemic and holiday season so delivery times are a bit slower currently. If your order does not arrive within 15 business days, please let us know and we will happily reship it for you, free of charge. Thank you for taking the time to leave your review!

Posted 4 years ago

“many of them leaked either from bottom or top of pods”

Helpful Report

Posted 4 years ago

We're sorry to hear you have had trouble with some of your pods. We have reached out to the email address associated with your account so we can assist you further. Thank you for taking the time to leave your review!

Posted 4 years ago

“I ordered and received 2 Phix batteries One works one does not Your policy requires me to send it back I do not feel I should have to pay more money for a faulty product”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist! We are very sorry to hear that you are experiencing some difficulties with your PHIX battery. We have reached out to you via email to help get this resolved. For any future concerns you have with any order, please do not hesitate to contact us via our Help Desk feature on our website!

Posted 4 years ago

“Half of the time the pods are received for b l u were unusable”

Helpful Report

Posted 4 years ago

Thank you for shopping with us! We have sent you a prepaid shipping label to return the defective pods from your order. We will be in contact once we have processed your return. We appreciate your patience in this process!

Posted 4 years ago

“Everytime I order from Electrictobacconist I never get my package on time. I’ve been using this service for about a year now and never get my stuff on time it will either be 2 or 3 days late or sometimes even up to 5 to a week late I think I’m going to start ordering from somewhere else because everyone gets supposed fast shipping but I can’t even get mine on time.”

Helpful Report

Posted 4 years ago

We are very sorry to hear some of your orders haven't arrived on time. USPS does experience some delays from time to time, however, if you reach out to us we're always happy to help ensure you receive your package and are compensated for any additional shipping costs. We also now offer UPS shipping which we have found to be more consistent. Thank you for your feedback!

Posted 4 years ago

“Used to sell some quality products but not anymore, last order was total junk”

Helpful Report

Posted 4 years ago

We're very sorry to hear you had trouble with your most recent order. You're welcome to reach out to us and we're happy to make sure you receive adequate replacements. If you're having trouble submitting a ticket, you can reach us directly at hello@electrictobacconist.com. We hope this information helps!

Posted 4 years ago

“Over a week later, have still not received package”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have not yet received your order. USPS is experiencing some delays due to an influx of packages for the holidays as well as their social distancing efforts, however, you're always welcome to reach out to us so we can help ensure you receive your package.

Posted 4 years ago

“Item said delivered like 3 weeks ago but was never inside my mailbox”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist. We are very sorry to hear that your order did not reach you. We have contacted you via email in order to help resolve this concern. If you ever run into any other difficulties down the road, please do not hesitate to message us using our Help Desk feature!

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews