Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t deliver my product then didn’t reply to my inquiry... tbh I think this website may be fake”

Helpful Report

Posted 4 years ago

We're very sorry to hear you haven't received your order. It looks like we responded to your inquiry on December 19th. I've reached back out to assist you further with this matter. We stand behind every order we ship and we can ensure you that you will receive the products you ordered. Thank you for your review!

Posted 4 years ago

“I haven't received the order yet. I'm should have. I just haven't. Thanks for reminding me that you just flat out stole money from me at this point. I'll be looking for a different company to order from going forward.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you haven't received your order! We can assure you that you will receive the products you paid for and we have reached out to the email address associated with this order to arrange a replacement order for you. Thank you very much for reaching out and for your feedback!

Posted 4 years ago

“How can u even send this out to me. I placed my order on the 8th of December it’s now the 26th, I still haven’t received what I paid for and ur asking how I’ve enjoyed what I purchased. You’ve got to be kidding me. Have u even got a real person reading these communications, I want a message back on were in the Hell is my product, u all have the capability to track were my products are right now it’s been 17 days since I placed and paid for my order. I want my products now and I want reconciliation. I don’t care if u have to send out a duplicate order right now nxt day air at your cost, no one should have to wait 17 days for their order and still not receive it. Taken in the past 3 to 5 days to receive my orders. And don’t blame the USPS for my order not getting here the monthly mail I receive each month has all showed up on time none of it was late. And when I try to track were my package is the only info I get is from u saying it was dispatched on the 9th of December at 8:30 in the morning. And I can’t do any of the box’s below except has it arrived on time which is no and it still isn’t here.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have not received your order. We can confirm your order was shipped out the day it was ordered and we have reached out to the email address associated with your order so we can assist you further with this matter. Unfortunately, these delays have stemmed from USPS's influx of packages during the holiday season and their social distancing efforts. We do, however, understand the poor experience this has caused and we are happy to make this right. Thank you very much for your feedback!

Posted 4 years ago

“Ordered on 12/9/20 and still have not received it yet more than two weeks later.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have not yet received your order. We have reached out to the email address associated with your order so we can assist you further with this matter. Thank you for reaching out to us!

Posted 4 years ago

“My first shipment, and now my second shipment, contains ALL defected ecigs! Not ONE of them work, AGAIN! This is obviously a fraudulent infraction of delivering substandard damaged products.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have had trouble with your Leap Disposables. We have reached out to the email address associated with your account so we can resolve this matter immediately. Thank you very much for your feedback!

Posted 4 years ago

“I never received my order! Please send or refund my money.”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist. We can confirm that all of our orders are leaving the same day if placed before 2PM MST. Unfortunately, USPS is experiencing some delays which are better outlined on their website. However, it does look like your order is to be delivered today!

Posted 4 years ago

“Been over a week and still haven’t received my order”

Helpful Report

Posted 4 years ago

We're very sorry to hear that your order has yet to arrive. USPS is currently facing unprecedented delays due to the pandemic and holiday season so delivery times are a bit slower currently. If your order does not arrive within 15 business days, please let us know and we will happily reship it for you, free of charge. Thank you for taking the time to leave your review!

Posted 4 years ago

“many of them leaked either from bottom or top of pods”

Helpful Report

Posted 4 years ago

We're sorry to hear you have had trouble with some of your pods. We have reached out to the email address associated with your account so we can assist you further. Thank you for taking the time to leave your review!

Posted 4 years ago

“I ordered and received 2 Phix batteries One works one does not Your policy requires me to send it back I do not feel I should have to pay more money for a faulty product”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist! We are very sorry to hear that you are experiencing some difficulties with your PHIX battery. We have reached out to you via email to help get this resolved. For any future concerns you have with any order, please do not hesitate to contact us via our Help Desk feature on our website!

Posted 4 years ago

“Half of the time the pods are received for b l u were unusable”

Helpful Report

Posted 4 years ago

Thank you for shopping with us! We have sent you a prepaid shipping label to return the defective pods from your order. We will be in contact once we have processed your return. We appreciate your patience in this process!

Posted 4 years ago

“Everytime I order from Electrictobacconist I never get my package on time. I’ve been using this service for about a year now and never get my stuff on time it will either be 2 or 3 days late or sometimes even up to 5 to a week late I think I’m going to start ordering from somewhere else because everyone gets supposed fast shipping but I can’t even get mine on time.”

Helpful Report

Posted 4 years ago

We are very sorry to hear some of your orders haven't arrived on time. USPS does experience some delays from time to time, however, if you reach out to us we're always happy to help ensure you receive your package and are compensated for any additional shipping costs. We also now offer UPS shipping which we have found to be more consistent. Thank you for your feedback!

Posted 4 years ago

“Used to sell some quality products but not anymore, last order was total junk”

Helpful Report

Posted 4 years ago

We're very sorry to hear you had trouble with your most recent order. You're welcome to reach out to us and we're happy to make sure you receive adequate replacements. If you're having trouble submitting a ticket, you can reach us directly at hello@electrictobacconist.com. We hope this information helps!

Posted 4 years ago

“Over a week later, have still not received package”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have not yet received your order. USPS is experiencing some delays due to an influx of packages for the holidays as well as their social distancing efforts, however, you're always welcome to reach out to us so we can help ensure you receive your package.

Posted 4 years ago

“Item said delivered like 3 weeks ago but was never inside my mailbox”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist. We are very sorry to hear that your order did not reach you. We have contacted you via email in order to help resolve this concern. If you ever run into any other difficulties down the road, please do not hesitate to message us using our Help Desk feature!

Posted 4 years ago

“I have been ordering the same products for a long time. It feels like ET tries to cut corners sometimes by sending their customers cheap quality. I have noticed a great degradation of the quality of their products. I know for a fact the boulder pods that I have been buying lately are not the same I had been ordering months ago. I might have to go somewhere else even if I have to pay a little more for a better quality.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have had trouble with your Boulder Rock Pods. We can confirm that these pods are ordered from Boulder directly and that we strive to have the best quality products available. It sounds like you may have received some pods with manufacturing defects. We've reached out to you via the email address on your account so we can assist you further. Thank you for taking the time to leave your review!

Posted 4 years ago

“I absolutely loved the super cheap prices! I hated the fact that I was given 2 discount codes to use (as a new customer). One discount I got via email, the other was given in a pop-up window when I first visited the website. NEITHER ONE WORKED. I was super excited to get exactly what I was looking for with a discount. I was so upset that I was told "discount code no longer valid" or "Discount code not valid with your account" that I went to look for another merchant with free shipping... NOPE... there were none. If you're a new customer, you can rest assured you'll get the most affordable prices! The sad part: the discount codes will probably not work!”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have had trouble with the discount codes you were given. In order to use a discount code, you must be logged into the account under the email address in which you received the code. Additionally, discount codes cannot be used in conjunction with other offers or discounts at this time. If you are still experiencing problems with your discount codes, please reach out to us with the codes you are trying to use either through our helpdesk page or at hello@electrictobacconist.com.

Posted 4 years ago

“It was a gift so im not sure what to do acan Ibkkbout it. hasn't worked since I received it.”

Helpful Report

Posted 4 years ago

We're sorry to hear you've had trouble with your item! We encourage you to reach out to our customer care team via the Help Desk on our website so we can assist you with this. We hope to hear from you soon!

Posted 4 years ago

“i purchased a vuse vape device and u charged 9.99 lpus shipping which was $13.00 -i went to am Moto Mart store and they had excat item for99 cents- ur charging way too much for this item and your price is way out of line- something marked up line 100% i am totally disgusted that you charge this much and i will never order anything else from you and you know it was wrong.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you were dissatisfied with our price for the Vuse Alto. It sounds like the store you visited is running a common sale for the Vuse also which is selling the device for $0.99. We also run this sale from time to time and we encourage you to check back routinely for discounted prices. You're always welcome to reach out to our customer care team with any other questions or concerns that you may have.

Posted 4 years ago

“The most comical process of attempting to prove to this company that I am 21. My passport, my license, and the last four digits of my SSN are all apparently fraudulent and lying to Electronic Tobacco. Extremely frustrating that I have given out my personal information for absolutely nothing! I hope others are more successful than me :-)”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We take age verification very seriously. Our verification system is regularly cleared to ensure your personal privacy.

Posted 4 years ago

“I placed an order on August 12th and today is the August 27th still don’t have my products. Tried the help desk to find out something but it won’t let me submit it. Very frustrated!!!”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry that your order has yet to arrive and that you are experiencing difficulties using our Help Desk feature. You can always contact us at hello@electrictobacconist.com and we can answer all questions pertaining to your order there.

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews