Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,592 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrid delivery service. They seem to be using the absolute cheapest possible delivery service. Doesn’t update for days. My package has been “out for delivery” for 3 days now! 3 days??? How does that even happen? Tried to contact their customer service center their rep Shea has given me canned answers told me to be patient. Tried to blame it on me when she magically had “other information” Which indicated I wasn’t available to accept the deliver during the 3 days it was out for delivery. Ummm... how can I stay home for 3 days waiting on a delivery? Also, their budget delivery carrier (if they actually showed up) didn’t leave a notice, card or even a post it saying they attempted delivery. Then Shea told me I need to call the delivery company and try to figure out how to get my package. Really??? I need to call??? I have no problem working together to find a solution but this really is ridiculous! I requested a refund and was refused. Please save yourself the hassle. Their are many many other companies to order from. And the other companies use Fedex or usps not some mom and pop 99 cent store delivery service. Btw still haven’t received my package or refund.”

Helpful Report

Posted 4 years ago

“They are illegally charging a CA State excise tax for wholesalers...but at the same time they say that they cannot charge wholesale pricing. These people are scammers. Don’t order!! They add 56% to your total $price, right before charging your card so you don’t notice. If they were on the up and up, they’d tell you way before that, or add it to the price. Total scam. I order from them a year ago and no excise tax. Shame! Shame!! Then I had trouble canceling the order.”

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Posted 4 years ago

“I haven't received the item yet!”

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Posted 4 years ago

“Ordered on 15 March still no products. Sucks”

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Posted 4 years ago

“I realize that with the weather related problems in the country, Delivery problems are to be expected, but I ordered this on the 13th, with no idea when I am going to get it.”

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Posted 4 years ago

“I have ordered from this site multiple times the past three or four times order from this website my package have came much later than expected”

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Posted 4 years ago

“Your return policy sucks. If I no longer need the item and I haven’t use the product I should be able to get my money back but I guess your too poor to give people their money back. I’m here stuck with something I don’t use or need.”

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Posted 4 years ago

“Not enough menthol in it”

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Posted 4 years ago

“I am very very dissatisfied because the mouth piece got so hot when i tried to pull for my first puff that i couldn't hit it. And it won't stay charged and the juice leaks out into it onto the gold battery prongs where the mouth piece connects to the battery.. I think you all shoud check the Boulder out before one ends up blowing someone's face off.. now im out my money that I paid for it I know it wasn't much but I was excited because for the first time I decided to get help quitting smoking and chose to buy from you and it isn't a good product at all.. i have been smoking since age 14 so this was a huge deal for me... I don't make much money at all 3 days a week cleaning toilets so I cant afford to buy a really good one nor can I afford to buy another one period.. so thanks for nothing..😠”

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Posted 4 years ago

“trash stuff ever”

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Posted 4 years ago

“I've been ordering from ET for over a year. This time I only received a partial order. When I opened a ticket to inquire if I'd be receiving the rest at a later date or a partial refund they sent an email that said the ticket was resolved with no other information. Not a great experience.”

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Posted 4 years ago

“I haven't received the order yet, Still waiting”

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Posted 4 years ago

“My order was sent to the wrong address. Using help desk very frustrating. I won't be back.”

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Posted 4 years ago

“My new battery doesn't hold charge.”

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Posted 4 years ago

“Unfortunately I received 2 battery for Fin e cigarettes...they worked for 5 days and now are useless, there is no way to direct contact Electric Tobacconist to have it correct and resolved, I guess I have to write this expense off”

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Posted 4 years ago

“It took three weeks for the product to get to my house! You need to stop doing business with the USPS or offer other shipping options!”

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Posted 4 years ago

“My order has not arrived.”

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Posted 4 years ago

“Terrible taste, does not have any kind of banana flavor at all.”

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Posted 4 years ago

“I placed an order on February 18th. It's March 7th and still have not received it. I sent an email to your company and never received a reply”

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Posted 4 years ago

“I have yet to receive this order. I ordered this and juice separately about a month ago. Received the juice in a few days and have yet to receive this order.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,592 reviews