Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your return policy sucks. If I no longer need the item and I haven’t use the product I should be able to get my money back but I guess your too poor to give people their money back. I’m here stuck with something I don’t use or need.”

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Posted 4 years ago

“Not enough menthol in it”

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Posted 4 years ago

“I am very very dissatisfied because the mouth piece got so hot when i tried to pull for my first puff that i couldn't hit it. And it won't stay charged and the juice leaks out into it onto the gold battery prongs where the mouth piece connects to the battery.. I think you all shoud check the Boulder out before one ends up blowing someone's face off.. now im out my money that I paid for it I know it wasn't much but I was excited because for the first time I decided to get help quitting smoking and chose to buy from you and it isn't a good product at all.. i have been smoking since age 14 so this was a huge deal for me... I don't make much money at all 3 days a week cleaning toilets so I cant afford to buy a really good one nor can I afford to buy another one period.. so thanks for nothing..😠”

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Posted 4 years ago

“trash stuff ever”

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Posted 4 years ago

“I've been ordering from ET for over a year. This time I only received a partial order. When I opened a ticket to inquire if I'd be receiving the rest at a later date or a partial refund they sent an email that said the ticket was resolved with no other information. Not a great experience.”

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Posted 4 years ago

“I haven't received the order yet, Still waiting”

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Posted 4 years ago

“My order was sent to the wrong address. Using help desk very frustrating. I won't be back.”

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Posted 4 years ago

“My new battery doesn't hold charge.”

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Posted 4 years ago

“Unfortunately I received 2 battery for Fin e cigarettes...they worked for 5 days and now are useless, there is no way to direct contact Electric Tobacconist to have it correct and resolved, I guess I have to write this expense off”

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Posted 4 years ago

“It took three weeks for the product to get to my house! You need to stop doing business with the USPS or offer other shipping options!”

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Posted 4 years ago

“My order has not arrived.”

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Posted 4 years ago

“Terrible taste, does not have any kind of banana flavor at all.”

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Posted 4 years ago

“I placed an order on February 18th. It's March 7th and still have not received it. I sent an email to your company and never received a reply”

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Posted 4 years ago

“I have yet to receive this order. I ordered this and juice separately about a month ago. Received the juice in a few days and have yet to receive this order.”

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Posted 4 years ago

“They bring late any it’s same price other places”

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Posted 4 years ago

Thank you for contacting the Electric Tobacconist. Unfortunately, due to the recent inclement weather, USPS became delayed in getting packages out. Now that we are past this cold front, the setbacks have been cleared and USPS is back to normal! We appreciate your understanding in this situation.

Posted 4 years ago

“I still haven’t received my order yet. Somehow a week later it’s still in Hawaii”

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Posted 4 years ago

It looks as though your order was marked as delivered yesterday - if you still do not have this package in your possession please reach out to us via email or through our Help Desk portal on the website. We apologize for the delays USPS was facing. They have since recovered so there shouldn't be any further problems!

Posted 4 years ago

“I've been ordering from here for 2 years. I place an order every 3 months. I receive their emails. You would think they would send a discount code once in a while. Nope. Nothing. No perks to being a continued returning customer.”

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Posted 4 years ago

Thank you for contacting the Electric Tobacconist. While we do not offer a points system at this time, we can confirm that we have among the lowest prices for vape liquids and accessories out of online retailers with the most quality packaging and shipment processes.

Posted 4 years ago

“I never received my package”

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Posted 4 years ago

It looks like your replacement package arrived a couple of days ago - we appreciate your patronage and continued patience now that USPS has recovered from their slight delays!

Posted 4 years ago

“I am trying to place another order. I have all the correct information in front of me but I keep getting message after message that something Is not correct. I have never had this happen to me before. I have answered 8 robot questions and I am just tired of the BS. My email or my password have not changed. I will not do a rating because I am way too upset.”

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Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We have reached out to you via email to further troubleshoot this situation. We appreciate your patience in this situation!

Posted 4 years ago

“Horrible horrible experience, been over 2 weeks and the order hasn’t arrived and the company won’t even cancel my order. This website used to be elites but sadly now it’s one of the lowest quality ones.”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. Unfortunately, due to inclement weather, our providers are currently running a bit behind. However, we have heard word from them and they have since recovered so there should be no further hindrances. We appreciate your patience and continued patronage with us.

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews