Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

Write Your review

Tell us how Electric Tobacconist USA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel the same way as the last person does. Also $10 for shipping? UPS is horrible. They put a sticker on the apartment door outside That I wasn't here. I stayed home for 2 1/2 days waiting for them so I could sign for It. I also had to call UPS three times and the third time they told me to go outside and wait for them it was 30 some degrees outside. I finally got it on a Saturday because the UPS driver cared.”

Helpful Report

Posted 4 years ago

Hi Donna, Sorry you feel this way. It's $9.99 shipping only if you spend under $80. If possible, you need to try and combine your monthly orders into one order every couple months. If you spend over $120 it's free shipping. As for signatures and UPS, well, this is the law now. We hate it as much as you do. Thanks for your feedback though - we are taking it all on board. Regards, Louis ET Team

Posted 4 years ago

“I originally wanted the 3 for $40 deal. Then 9.99 shipping. Then they even wanted to throw another 3.50 tax in there... Which brought my total to $53.49 with tax... and $22.50 popped up at last screen right after I put in all my card info it must of refreshed bc my total before hand was only $53.49 but then after this excise tax it changed to $75.99. I’m just so confused as to what this other tax is for and why they’d pop this up at last minute?? It was NOT there when I put my order in. The deal states 3 bottles for 40.00 plus charging 3.50 tax 9.99 shipping.. then the 22.50 excise tax leaving me at 75.00 total. That’s insane. I sure hope it comes on time. If you can contact me and refund this excise tax we can make this right and I’ll make a good review. I’ll continue to buy from you and you’ll have a solid customer. I don’t deal with ppl that treat me like this though. That’s not okay. You charged me 2 different taxes. I’ve never had a company do that in my life.”

Helpful Report

Posted 4 years ago

Hi We can't calculate all taxes until we know where we are shipping to. Most States now charge completely different amounts and we are sorry we we cannot present these numbers earlier in the buying process. I can understand it's utterly infuriating to be hit with tax at the last moment in the process, but please know that we don't want tio make these charges - they are part of changes to the industry whereby we have to charge correct amounts in order to remain compliant with the law. Thank you for your feedback, Louis ET Team

Posted 4 years ago

“Ordered $75 worth of juice on 4/10. It’s been to Boulder, Denver, salt lake, Georgia, Florida and back to Colorado. I’m in Wisconsin. Wrote them and got the same email about delivery everyone else did. This place used to be great but this will be my last order from them (if I ever receive it)”

Helpful Report

Posted 4 years ago

Hi I have tracked this and I can see it's yet to get to you. Our team should have given you a re-ship date but we're sorry that we've had to stretch this further than we used to before USPS, UPS and Fedex stopped shipping vape products. We will get this resolved, but we're sorry it's taking so long to fix this issue for this. Your feedback has been shared right to the top and it is being taken very seriously. Thank you for taking the time to share your thoughts, Louis ET Team

Posted 4 years ago

“I have been with you guys for years. Now I am very unhappy with your service. I ordered from you on April 7, 2021, you had no problem taking my money from my account and still, I have not received anything in the mail. 2 weeks have come and gone by. What is really going on? I usually get my product within less than 1 week. I will never order from you again .”

Helpful Report

Posted 4 years ago

Hi Kimberly, According to tracking your order was delivered 22nd April. We are really sorry this was delayed. Sadly our transition away from USPS, UPS and Fedex (for reasons the whole industry is affected by) has not been as smooth as we would like, and we want you to know we are pushing hard to get back to previous levels of service. We hope you will give us another chance, Thanks Louis ET Team

Posted 4 years ago

“I purchased a hefty order on this website expecting to receive my order in a few days. It has been stalled in Salt Lake City for 3 weeks now. After 10 days, I sent an email asking why my order is just sitting and got back some lame excuse about shipping changes in which they never posted on their website as I proceeded to shop. It is now going on three weeks. It seems like they are not even interested is my predicament. There has be zero attempt to resolve this on the businesses part. They should offer a refund to say the least but no communication about that at all! I have tried numerous time to get my order delivered to me but to no effect. I would have give 0 stars if possible. Apparently I am not alone. See recent their reviews.. Find another website to purchase your products. NO ONE is home there..”

Helpful Report

Posted 4 years ago

Hi, I can see you have an open ticket in our help desk. You are eligible for a 100% refund or a re-ship and looking at your tracking I can completely see your frustration. We have to draw a line on when we offer to make refund offers, especially during this industry-wide transition away from the well known nationwide carriers (USPS, Fedex, UPS) which has been thrown at the entire vaping industry. We have now reached that line with your order, so we hope you'll find it within yourself to give us another chance. Our new shipper has been slower than most of us are used to, but they are getting orders to our customers. We are now working on how to make that a faster process. We are so sorry that your experience with us has been like this. Louis ET Team

Posted 4 years ago

“Used to be fantastic - now they're a complete disaster. I cannot get any information on my order, which allegedly shipped over 10 days ago and is now just sitting somewhere in CO. Since they switched carriers everything has basically fallen apart and nothing is getting where it needs to go. Too frustrating - will be finding another company.”

Helpful Report

Posted 4 years ago

Hi Tess, Heartbreaking to lose you as a customer, but your frustration is completely understandable. Since USPS, UPS and Fedex became unavailable to any online vape retailer (for reasons I am sure you're aware of) we are all in a boat we didn't necessarily plan to be in. We will fix this, we will get you your order (or a refund if it comes to that) and we will be "fantastic" again. All feedback is reaching the founders and we do not take it lightly (far from it). Thanks Louis ET Team

Posted 4 years ago

“Since they switched to their new shipping methods I have be waiting for over 10 days and still nothing. Emailed them twice and got the same generic bot message. I paid more for shipping and it takes twice as long to get it. If you need your fix in under two weeks look elsewhere. What a shame.”

Helpful Report

Posted 4 years ago

Hi, I cant find your order in our system as I think you've written this review under a different email address. We're so sorry that our new carrier isn't what you're used to. All online vape stores no longer have access to USPS, Fedex or UPS, so we are having to transition to carriers who might not give the the experience you deserve and are used to. This will improve, we promise, and we than you for your patience while we work night and day to communicate with our customers about these changes. Thanks, Louis, ET Team

Posted 4 years ago

“I ordered on March 31 and it was shipped April 1. The money was taken out of my account. The USPS says the tracking is wrong, there’s no phone number you can call this company to get answers. It’s April 19 and still nothing. Very aggravating”

Helpful Report

Posted 4 years ago

Hi, We have found your order on our system. I see you have an open ticket in our help desk so we will work with you to resolve it. It looks like you are eligible for a re-ship, which we will be happy to do for you, thanks Louis

Posted 4 years ago

“I had 2 different orders not delivered at all. I paid for both orders. They have made it impossible to reach. Do not waste your money here.”

Helpful Report

Posted 4 years ago

Hi Sheri, I can see you have an open ticket in our help desk. We are monitoring your orders (which I believe were sent together) and we will fix this issue. You are right though, this service isn't good enough but we will improve it. We've gone through a massive change and we won't rest until our customers are happy again. Louis, ET Team

Posted 4 years ago

“Have been trying to get through to your help desk. Very hard and no response. Order said was shipped 3/22/2021 have still not received it. First time to have this experience with you”

Helpful Report

Posted 4 years ago

Hi Linda I have checked tracking and the information it's giving me isn't helping. Can you reach out to us on hello@electrictobacconist.com if you have still not received it and you will now be eligible for a re-ship. Thanks Louis ET Team

Posted 4 years ago

“Placed an order-tracking shows it still in same place as day 2-now 10 days-tried to send email on the "contact us" area-unable to submit it-I think something is wrong now with this company and its site-I am notifying my credit card to stop payment as I am unable to get any answers from this site and 0 help with any email-calls- think twice now as something is wrong here!!!!!!!!”

Helpful Report

Posted 4 years ago

“I get a "Happy Birthday" email from your company. Weeks later during my next purchase, I "failed my age verification." Then when I try to upload my license, the website doesn't give me an upload button, only a retake button. It was fun while it lasted but I guess I'll buy somewhere else.”

Helpful Report

Posted 4 years ago

Hi Daniel Thanks for your review. I have reached out to you by email. Thanks Louis ET Team

Posted 4 years ago

“Horrible very bad service”

Helpful Report

Posted 4 years ago

“I used to always order from here but my recent order has been a disaster. I ordered a week ago and it still hasn’t arrived. Earlier in the week I was in touch with customer service and all they could tell me was the package was in transit, but there was no tracking info available. The tracking just updated and it’s in Nevada, I live in Florida- they’re based in Colorado. Sigh. Will not be ordering anything else from them, eighvape.com has lower prices for what I most often order so will be giving them a try next time.”

Helpful Report

Posted 4 years ago

“Horrid delivery service. They seem to be using the absolute cheapest possible delivery service. Doesn’t update for days. My package has been “out for delivery” for 3 days now! 3 days??? How does that even happen? Tried to contact their customer service center their rep Shea has given me canned answers told me to be patient. Tried to blame it on me when she magically had “other information” Which indicated I wasn’t available to accept the deliver during the 3 days it was out for delivery. Ummm... how can I stay home for 3 days waiting on a delivery? Also, their budget delivery carrier (if they actually showed up) didn’t leave a notice, card or even a post it saying they attempted delivery. Then Shea told me I need to call the delivery company and try to figure out how to get my package. Really??? I need to call??? I have no problem working together to find a solution but this really is ridiculous! I requested a refund and was refused. Please save yourself the hassle. Their are many many other companies to order from. And the other companies use Fedex or usps not some mom and pop 99 cent store delivery service. Btw still haven’t received my package or refund.”

Helpful Report

Posted 4 years ago

“They are illegally charging a CA State excise tax for wholesalers...but at the same time they say that they cannot charge wholesale pricing. These people are scammers. Don’t order!! They add 56% to your total $price, right before charging your card so you don’t notice. If they were on the up and up, they’d tell you way before that, or add it to the price. Total scam. I order from them a year ago and no excise tax. Shame! Shame!! Then I had trouble canceling the order.”

Helpful Report

Posted 4 years ago

“I haven't received the item yet!”

Helpful Report

Posted 4 years ago

“Ordered on 15 March still no products. Sucks”

Helpful Report

Posted 4 years ago

“I realize that with the weather related problems in the country, Delivery problems are to be expected, but I ordered this on the 13th, with no idea when I am going to get it.”

Helpful Report

Posted 4 years ago

“I have ordered from this site multiple times the past three or four times order from this website my package have came much later than expected”

Helpful Report

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews